The Rhallt Care Home

Can not fault the care that is given to my partner by all members of the staff where my partner has been a resident of the Rhallt for the last number of years. They have always shown the greatest of compassion for her and tended to her every need.

The staff genuinely care about the residents, often going the extra mile. Management cannot be faulted, working in what has been an extreme year. I feel overall support from head office could be better - finding on staff numbers improved and less emphasis on corporate facilities such as reception and corridors when carpets and rooms are in need of attention.

Such a wonderful place! I was amazed by the standard of care and commitment that all the care workers have. It is clean, spacious and airy with lovely light private rooms and toilets with good solid furnishings. The residents and their families are treated with respect, tenderness and are all great communicators. Every effort is made to keep the residents interested, alert, stimulated, happy and it pays off. When I called in to see my mum, and I asked her about Barchester The Rhallt Care Home she said 'Best place ever.' This was clear to see as she is treated not as a resident but as a valued person! If you have to be in a care home or one of your dear ones has reached that stage in life that we all so dread, then Barchester The Rhallt Care Home is as good as it gets! I can't even begin to thank the staff enough; the standard of care exceeded all expectations!

Blown away with the immaculate spring planting and well-maintained gardens, whilst waiting for the results of my lateral flow test. They match the equally colourful Easter displays on the windows. The residents and activities team must have been equally busy! Love being welcomed back to visit my extended family. Thank you all at Barchester The Rhallt Care Home.

Staff are always helpful even in these terrible Covid times. Whenever I phone, they are more than happy to help with the concerns I have. My aunty looks so much better for all the care and attention she has. Many thanks to all the staff; I can now sleep again at night knowing she is safe and being well looked after.

My father recently passed away aged 103. He had been a resident of The Rhallt Care Home, Welshpool for the last 7 years. I cannot praise the staff and carers enough for the care they gave Dad. Always keeping me informed on a regular basis as and when anything arose that I needed to be informed about. Prior to Covid when visiting was on a normal basis, I was always impressed by the way staff treated and respected all the residents. The family cannot thank them enough.

In this trying time, the staff at The Rhallt have gone above and beyond looking after my Mum. They have kept us up to date with all the new policies as they come in from the government. They were very quick to get the pod up when it was allowed so we could visit mum. They keep us well informed about mum's health and ring us straight away if there is a problem of any kind. Couldn't have found a better place for mum to be looked after.

The Rhallt is a special place filled with special staff that treat the residents like family, sadly both my mother and father were both residents, my father only for a short time but they made his last days special, my mother now lives there and is so incredibly happy, they couldn't look after her better.

Please express our heartfelt thank you to the Rhallt Staff, for making such a difficult time just a bit easier all round.

Thank you very much for taking such good care of mum! We really appreciate it. You are all HEROES!

My brother entered The Rhallt Care Home from his home where he had lived on his own most of his life. We were worried that he worried that he wouldn't be able to settle in as the Covid virus was preventing us from seeing him regularly. The time we did see him, the staff were very friendly and genuinely caring towards him as he was quite a stubborn character, they let him use the phone to talk to us whenever he wanted. It looks a very friendly, clean, spacious home. I would go there myself.

My Mother in law was transferred to The Rhallt mid COVID lockdown. It has been lovely to see how settled my mother in law looked during a recent "garden visit" and how happy she was there especially not mentioning once that she wanted to go home. The Manager and all the staff have been so supportive and cheerful and kept us updated during the difficult times of restricted visiting. It is also lovely to be able to follow the activities that the residents are participating in on social media.

My experience with care home is fantastic. Nurses and staff give their all. They look after both my parents and give them full care and support. Food and cleanliness is fantastic. Highly recommended.

The manager and staff are always friendly and helpful. Any queries have always been answered and followed through. So, overall, I am satisfied with the care of my aunt.

In the area, The Rhallt is definitely the best option for frail elderly nursing care. The facilities and building provide a good environment, and the communal areas are well provisioned. The staff are well led and work to the home's requirements.

My mother had been in The Rhallt for over two years before her death in December 2019. I can honestly say she was looked after very well, especially towards the end of her life. There were little things that maybe I didn't always agree with but found if I spoke to a member of staff or the nurse in charge, very often led the issue was resolved very quickly. The only negative point I have, three weeks before my mother passed away there was an outbreak of S&D and her unit was closed to visitors for nearly one week. Had I been able to visit, I would have seen my mother was quite poorly and advised them to seek medical advice. In my opinion, more should be done to stop outbreaks of S&D so loved ones can be visited all the time.

My mother received excellent care at Rhallt. She was only there a short time in which she was well looked after. We found the staff to be very friendly and helpful. The staff went to great lengths on Christmas Day to make my mother and her family feel comfortable and welcome.

Rhallt House filled my Aunt's last months with such joy. The staff were so caring and not rushed, (although they had many, many tasks to do they always had time to listen and chat). The fun activities were excellent e.g. Punpkin faces, fish and chip supper, parties and more. Team leaders were exceptional.

I chose Rhallt Home for my father initially for respite care in the summer, which went well for Dad. After Dad's health declined we accepted we could no longer keep him safe at home. He moved into Rhallt Home and settled quickly and well. His lovely room soon became his new home. The staff were kind, courteous and caring. The food was good with plenty of little treats. Sadly Dad's health suddenly deteriorated, but the level of care he received continued to be exceptionally high. The staff supported us as a whole family during and after his death. We will always be grateful.

Excellent dignified care from committed individuals. The manager is one in a million and a real credit to Barchester. From the minute we walked through the door we were shown compassion and respect. The 24-hour visiting give peace of mind and flexibility. My grandmother is shown excellent care and respect. I can't rate highly enough.