Whim Hall Care Centre is an 18th Century Manor House that was built by the Duke of Argyll and, is set amidst 20 acres of striking country woodland in the Scottish Borders.
The care home has two separate units. Tweed Unit meets the needs of 22 elderly residents with dementia and Whim is a residential unit.
The introduction of themed corridors and 'doll therapy' aids the sensory stimulation of those residents in Tweed Unit, with the focus of Whim Unit being its self-contained flats to help residents develop their own life skills in a safe and sociable environment.
Highly trained staff at Whim Hall are committed to delivering care which is tailored to each individual resident's needs.
Whim Hall has chickens and an allotment for growing vegetables. Fresh, healthy meals with locally-sourced ingredients are prepared for residents on a daily basis.
Group: St Philips Care Group
Person in charge: Susan Freebairn (Home Manager)
Local Authority / Social Services: Scottish Borders Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users
Registered Care Categories*: Dementia • Detention Under Mental Health Act • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse
Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 44
Shared Rooms: 0
Rooms with ensuite WC: 37
Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Inspectorate* Report on Whim Hall Care Centre: click here
* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
The Review Score of 6.3 (maximum of 10) for Whim Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Whim Hall Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for Whim Hall Care Centre is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.557 Points relating to the number of positive Reviews for Whim Hall Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.8 Target = 0.114 , then divided by 2 = 0.057
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Whim Hall Care Centre has a Review Score of 6.3 (6.307) from 1 Reviews
Review submitted from a Website Submission by William F (Husband of Resident) on Sunday 19 February 2017. Relates to February 2017.
Whim Hall Care Home, in my opinion, is of very high standard. My wife has been a resident there for two years and I have had very little to complain of. Unfortunately, there is nothing my wife can do for herself, so, therefore, she is reliant on the staff to see to all of her needs. The staff are confident in what they do and are most gentle with all of the residents who are disabled. I know that a year or two back Whim Hall did not have a very good reputation, but, as in life there are changes and Whim Hall is one of them. I have no doubt there will be faults, but if you hard enough you will find faults anywhere. I judge Whim Hall by the way my wife is treated, and I certainly have no complaints about that.
How likely would you be to recommend Whim Hall Care Centre? Extremely Likely
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February 2017
Recipient: St Philips Care Group
Date: Wednesday 01 Feb 2017
There are currently no Care Home Idol entrants who have performed at Whim Hall Care Centre