The Orchard Care Centre

Lychgate Road, Tullibody, Alloa FK10 2RQ

The Orchard Care Centre, Alloa, Clackmannanshire
The Orchard Care Centre, Alloa, Clackmannanshire
The Orchard Care Centre, Alloa, Clackmannanshire

The Orchard Care Centre offers dementia and nursing care in a purpose-built setting in a residential area of Alloa.

The home has a number of communal lounges where residents can benefit from specially designed furnishings. Residents are welcome to personalise their rooms, which are comfortable and well-equipped, with their own belongings and furniture.

Meals at The Orchard are nutritional and cooked fresh by the home’s chefs who get to know individual tastes, including any dietary and cultural requirements.

Group: HC-One

Person in charge: Fiona Johnstone (Home Manager)

Local Authority / Social Services: Clackmannanshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Anorexia/Bulimia/Self Harming • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 58

Rooms with ensuite WC: 58

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents

Latest Care Inspectorate* Report on The Orchard Care Centre: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 23 May 2017

Please contact us for information regarding our bed availability

Reviews

9.6 The Orchard Care Centre has a Review Score of 9.6 (9.601)

The Review Score of 9.6 (maximum of 10) for The Orchard Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for The Orchard Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.653 for The Orchard Care Centre is calculated as follows: ( (189 Excellents x 5) + (76 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 274 Ratings = 4.653

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.948 Points relating to the number of positive Reviews for The Orchard Care Centre is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 11 Reviews ÷ 11.6 Target = 0.948

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Orchard Care Centre?

  • Extremely LIKELY
    21
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Orchard Care Centre

  • Son of Resident/Service User
    8
  • Daughter of Resident/Service User
    6
  • Resident / Service User
    2
  • Wife of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • more

I had occasion to sit with my husband during lunch and observed the care and dignity of each and every carer and the jobs they did which are not the norm in everyday life. The lunch itself was delicious and the home had no prior warning that I would be there and they all carried out their duties excellently. I just hope that when I need the type of care my husband and others need then I am placed in a home with similar facilities and carers who are guided at all times by excellent management.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My father is settling in well to the care home. He also participates in activities within the care home, organised trips with support and his personal care and eating has improved from previously living on his own.
He has a good rapport with the residents and staff.

How likely would you be to recommend The Orchard Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My husband has been in Anbri House in Orchard care home for 1 and a half years and depends on the carers for all his needs and their dedication to the task is a great comfort.
They treat the residents with dignity, kindness and respect their privacy at all times.
I am kept informed of anything concerned with my husband care and are always available if I wish to discuss anything with them.
The atmosphere is upbeat and friendly.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The 'Ambri' unit at The Orchard Care Centre is beyond words really. Our mum has been in care since July 2016 and she is happy and settled now. It is her home and the staff here make this place a happy, safe environment for all but particularly our mum as it is her safe house. We cannot thank the staff enough for her care and the staff go beyond the normal day to day job they do. Thank you for the support too.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has only been in this care home for six weeks.
We selected this one based on its excellent reputation and we have not been disappointed.
The staff at all levels have been friendly, attentive and respectful towards my father and our family.
I have visited many care homes in recent years and The Orchard is up there with the best of them.
Very satisfied with all aspects.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When my dad was too unwell to be cared for at home, we were fortunate to secure a room at The Orchard Care Home for him. Shortly afterwards my mother passed away suddenly - The staff helped us through this very difficult time - helping my dad cope with her grief and were very compassionate and caring towards us all as a family. We were included in all aspects of his care right to the day when he too passed away. The staff and management were always very considerate towards us and the level of care my dad received, was all that we could ask for. It made the horrible situation a bit more bearable. Thanks to everyone.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The Orchard is a very warm and friendly home and the staff are amazing, going above and beyond requirements for their residents. The key worker for our friend was an absolute star and built up a great relationship with him.
The activities are well run and often, and there is always a great buzz around the place.
One criticism would be sometimes a smell from the sluice rooms but other than that, delighted with the overall experience and care of our friend.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My dad had to move to The Orchard Care Centre in June 2016 due to declining health. Giving up his home for the last 50 years was quite an ordeal for him but the staff at The Orchard Care Centre were very welcoming, caring and understanding and made the transition as easy as possible. Over the last 6 months, we have been very happy with the level of care dad received and also the care shown to us, his family during some difficult times. Staff are excellent. They give good care in a professional, down to earth, friendly manner and are always approachable.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our family had a get together for my mums 90th birthday in January. She is a resident at The Orchard Care Home. The staff were wonderful, they decorated the room beautifully with balloons and 90th birthday decorations. They also provided us with a buffet, drinks and a lovely birthday cake, even providing the candles. The staff were great and nothing seemed to be too much bother. We all had a wonderful afternoon and my mum enjoyed having all her family round about her.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

During the review with the staff nurse, we discussed Mum's diet and eating habits and weight, which are all satisfactory. We also discussed her frame of mind and moods, which can swing from quite happy to very sad and always wanting to go back home, although she does realise that she needs to be looked after full time now. I am happy with the care that Mum is receiving and trust the staff to look after her well.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

Staff 1st class. Noticeable improvement in my mother since she moved in. Nothing is too much trouble and all her needs are catered for. We feel that a weight has been listed off us. We know she is safe and we are always made to feel welcome.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care for my mother was simply excellent.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The friendliness of staff attracted me and my family to The Orchard. I had a sister who previously stayed here and we had seen the change for the better that had been made. I am enjoying my stay and I am glad I can call it my new home.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the minute I stepped through the door of the home, I knew it was where I wanted my mother to live out her life. There was an instant atmosphere of warmth, caring and happiness. I cannot praise the home enough and couldn't have wished for better care for my mum. An exceptional manager and extremely dedicated and helpful staff who made every possible effort to make my mum's last few months as enjoyable, comfortable and happy as it could be. Above all for all their wonderful qualities, patience, compassion, respect, friendliness and cheerfulness. The staff CARE. It's obvious. I only hope HC-One realise how very fortunate they are to have the management and staff they do at The Orchard Care Home.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When visiting the home we always find it very homely and friendly. The staff are always helpful. They treat my sister with dignity and respect. The home has a good variety of entertainment for the residents.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

My mother (92 years old) appears perfectly happy and content to be a resident here. My wife and I are satisfied with mums overall here. My wife and I are satisfied with mums overall care. She has a lovely en-suite room which is well lit with natural light. Her room is clean and well maintained. The variety of food at meal-times is very good; we occasionally have lunch with mum.

The staff are very caring and friendly towards residents and staff alike. During our visits which are often, there are always a good number of fellow visitors sitting having tea and chatting to family - an indication of a very good care home.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have found all the staff very helpful and caring, not only to my mother but to all the residents. There is plenty of entertainment on and a variety to suit all the residents. They also manage to take some of the residents out for a run in the mini bus. The home is very cosy and clean and well maintained. The staff are also very cheery.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have to cone to the Orchard as I was not well enough to look after myself at home. I have settled in well and now enjoy my place I call home. Everyday we are entertained and well fed. My family are happy that I am happy and settled and are well active.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother stays at The Orchard. I am very happy with the care they provide my mother. I feel she has improved since she has moved from her own home to The Orchard.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tullibody care home The Orchard is the ideal place for my father. After suffering a bad stroke he needs 24 hour care and the staff are second to none. So professional, attentive and friendly. Any requests are dealt with quickly and efficiently and nothing is too much trouble. My father is limited in response but he can intimate what he likes and doesn't like and he likes being here, he is very well looked after. Myself and my family are very happy with the level of care and attention my father gets.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very happy with mums care but the home would benefit from the implementation of WIFI facilities to enable residents to communicate with family/friends abroad.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My cousin is much happier here as she has company and is well looked after. This makes me happy an reassured.

How likely would you be to recommend The Orchard Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience of The Orchard care home leaves me more than convinced that my decision to have my wife cared for here was the best decision I have ever made. This is a "Care" home in the true sense of the word.

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for The Orchard Care Centre

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Fiona

Fiona Johnstone

Job Title: Home Manager

Joined: 2017

Description:

As a Registered Nurse, Fiona has over 10 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Having worked for HC-One for a number of years, Fiona closely shares the company’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to The Orchard.

When asked what she enjoys most about her role, Fiona remarked:“I take great pride in ensuring that our Residents are listened to and their opinions and desires are taken into consideration and that our colleagues are enthusiastic in making each day a happy day for the Residents.”

Outside of work, Fiona enjoys riding motorbikes and hill walking with her friends.

If you would like to find out more information about The Orchard, Fiona has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Orchard Care Centre