Newcarron Court Care Home

Ronades Road, Newcarron Village, Falkirk FK2 7TB

Whether respite or long term care is required, Newcarron Court staff have been trained to deliver care in a professional and kind manner. The care team also ensure residents with dementia and those requiring palliative care receive exceptional attention and support.

Newcarron Court has been designed to provide a warm and homely atmosphere for older residents who have a variety of care needs. The home features comfortable ensuite bedrooms and also has a Wi-Fi hot spot for residents to take advantage of. Residents can benefit from onsite physiotherapy as well as having access to an optician, a nutritionalist, reminiscence sessions and relaxation therapy.

Mealtimes are an important and enjoyable part of the day at Newcarron Court. The home makes birthdays special by baking personalised cakes to mark each resident’s birthday.

Regular activities are enjoyed by residents, and family and friends are also encouraged to take part in events organised by the home.

Group: Advinia Healthcare Ltd

Person in charge: Angela Burns (Interim General Manager)

Local Authority / Social Services: Falkirk Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 120 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Challenging Behaviour • Huntington's Disease • Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 120

Rooms with ensuite WC: 120

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Newcarron Court Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 8.8 (maximum of 10) for Newcarron Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Newcarron Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.482 for Newcarron Court Care Home is calculated as follows: ( (78 Excellents x 5) + (50 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 139 Ratings = 4.482

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.333 Points relating to the number of positive Reviews for Newcarron Court Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 8 Reviews ÷ 24 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Newcarron Court Care Home has a Review Score of 8.8 (8.815) from 12 Reviews


Average Ratings

  • Excellent
    7
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Newcarron Court Care Home?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Newcarron Court Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Found the staff very professional and helpful.

How likely would you be to recommend Newcarron Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

My husband has been in the home for about 4 months and I am very impressed with the care that he has received. I wanted to make move him to a home nearer to where I live but he's so settled now and the staff are excellent so I don't want to move him now. The staff really do seem as if they care about the residents and this shows in the way they interact with them.

How likely would you be to recommend Newcarron Court Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Since my brother was made a resident in this ward, he has been treated with kindness and understanding by the hard working staff. They are well fed and the staff are great at arranging day trips and concerts which they all seem to enjoy. The home is very clean and the attention to residents when they are ill or a bit down is second to none. Thank you all for the care and well being he receives.

How likely would you be to recommend Newcarron Court Care Home? Extremely Likely

Overall Standard

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Jayne Duck, Customer services administrator at Newcarron Court Care Home responded to this review on 15 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The social work department held a review in Newcarron Court with carers. My husband is settling in very well with everyone and also seems pretty content. He has gained weight which we are pleased about. He is clearly coming on well and the social worker was extremely satisfied with how things were with him and informed us that we do not need another review for 1 year.

How likely would you be to recommend Newcarron Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Jayne Duck, Customer services administrator at Newcarron Court Care Home responded to this review on 11 Sep 2017:

Thank you for your review. It is lovely to hear that your husband has settled and is doing so well.

Our mother entered Newcarron Court over two years ago. Naturally, we were a bit concerned and apprehensive she would adapt and be happy in her new surroundings, having lived on her own for over 20 years and being fiercely independent and set in her ways.
Within a very short time, all doubts were totally allayed. All staff and auxiliaries treated her with the utmost care, consideration, dignity and compassion. She now refers to them as her other family. As a very close knit family, we are extremely thankful and appreciative of all the love and support given to our mum.
We could not wish for a more suitable and secure environment for her to be in and would highly recommend to anyone.

How likely would you be to recommend Newcarron Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Newcarron Court Care Home responded to this review on 27 Jul 2017:

Thank you for your review. It is so good to hear that your mum has settled so well and that she thinks of us as her second family. This must give you and your family such peace of mind knowing that she is well cared for and loved.

I found all the staff to be really helpful, courteous, friendly and cannot praise them all enough.

I did not attend any activities so cannot comment. I found my room to be basic but comfortable. I was disappointed there was no shower in my en-suite and was surprised there was no wi-fi.

How likely would you be to recommend Newcarron Court Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Jayne Duck, Customer Services Administrator at Newcarron Court Care Home responded to this review on 18 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My 98-year-old mother was admitted for emergency respite to Newcarron 7 weeks ago. Despite being reluctant initially, she has settled very well and now wishes to stay on a permanent basis. I cannot speak highly enough of the charge nurse and care assistants.

How likely would you be to recommend Newcarron Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Jayne Duck, Customer services administrator at Newcarron Court Care Home responded to this review on 22 Jun 2017:

Thank you for your review. Glad to hear that your Mum has settled and is so happy that she wants to stay with us on a permanent basis.

My Mum and Dad both moved here on 21/10/13 as my Dad had been diagnosed with vascular dementia on 12/3/14 and my Mum now physically frail struggled to cope even with my help and home care. It was soon realised that my Dad did not need a 'house' with some dementia patients so both moved to 'frail elderly' which suited very well. Mum has had diverticulosis for many years so certain foods upset her. Consultation with junior sister and the chef was arranged so that those foods could be avoided. I am always informed about any ailments or medication changes. Any concerns are always dealt with promptly. I have never regretted my parents moving here as they both benefitted from it. Dad enjoyed the company and Mum got a good nights rest and was able to do more for herself. Dad died 10/2/15 having been well cared for. Mum, now 94 needs good care.

How likely would you be to recommend Newcarron Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Jayne Duck, Customer services administator at Newcarron Court Care Home responded to this review on 04 Jul 2017:

Thank you for your review. I'm so glad that your parents were together and that they were happy. It is good to know that your mum is still been cared for really well and that you are kept informed of everything.

I am very pleased with our experience at this care home. The staff are always helpful, friendly and nothing is a bother to them. My mum has settled in quickly and we have every confidence in her care.

How likely would you be to recommend Newcarron Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Newcarron Court Care Home responded to this review on 11 May 2017:

Thank you for your review. It is good to know that your mum has settled in well and that you can have peace of mind knowing that she is cared for. The Bupa Customer Care Team.

Care homes can be depressing places and easily the staff become demotivated. It takes good management and contented staff to make a good care home and this care home has managed to have cheerful, caring staff in a pretty good facility.
There always seems to be someone around when needed (except when trying to get out the door) and nothing seems too much trouble. I hope it continues to perform to the present high standard.

How likely would you be to recommend Newcarron Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Rose Pickering, Customer Service Administrator at Newcarron Court Care Home responded to this review on 13 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Excellent review. Very pleased with the staff and home. All my concerns handled at the time.

How likely would you be to recommend Newcarron Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Newcarron Court Care Home responded to this review on 02 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I am pleasantly surprised and delighted with the care my mother has received in the home. My mum has been very ill on a couple of occasions and I was impressed at the amount of time the carers spent with her. I am so pleased with the care that I have asked if mum is ill, and there is nothing to be gained from going into hospital, that she remains in the home as I am confident and happy of the care she gets. I would also like to mention the unit ward sisters are all very caring and spend time keeping me up to date and answering my questions.

How likely would you be to recommend Newcarron Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Safety / Security

Rooms

Value for Money

Average Rating:   3.5 out of 5

Rose Pickering, Customer Service Administrator at Newcarron Court Care Home responded to this review on 16 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

Submit a Review for Newcarron Court Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Newcarron Court Care Home