Newcarron Court Care Home

Ronades Road, Newcarron Village, Falkirk FK2 7TB
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9.2 51 Reviews
  • Newcarron Court Care Home, Falkirk
Whether respite or long term care is required, Newcarron Court staff have been trained to deliver care in a professional and kind manner. The care team also ensure residents with dementia and those requiring palliative care receive exceptional attention and support.

Newcarron Court has been designed to provide a warm and homely atmosphere for older residents who have a variety of care needs. The home features comfortable ensuite bedrooms and also has a Wi-Fi hot spot for residents to take advantage of. Residents can benefit from onsite physiotherapy as well as having access to an optician, a nutritionalist, reminiscence sessions and relaxation therapy.

Mealtimes are an important and enjoyable part of the day at Newcarron Court. The home makes birthdays special by baking personalised cakes to mark each resident’s birthday.

Regular activities are enjoyed by residents, and family and friends are also encouraged to take part in events organised by the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 116 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1315
  • RESPITE Self-Funded Nursing Care: from £1415

Subject to care needs assessment

These prices are only a guideline, please contact Newcarron Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Helen Stoddart (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (116)

Newcarron Court Care Home Reviews (51)

9.2

Newcarron Court Care Home has a Review Score of 9.2 (9.164) out of 10, based on 11 reviews in the last 2 years.
Over all time Newcarron Court Care Home has 51 reviews.

Overall Experience
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Reviewer Connection to Newcarron Court Care Home
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Total of 51, showing 21-40
Review from John Q (Son of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum seems very happy with the care she receives here. She likes her room and the food. Very complimentary about the staff. I find the staff very friendly too, from reception to Crammond Wing.
Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you for your review John and great to hear that your mum is so happy. We will pass on your compliments to the staff and to the chef.

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Review from Maggie M (Daughter of Resident) published on 19 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very grateful for the care my Dad has had at Newcarron Court. Without exception, every interaction I have had with the staff has been positive. Dad has been treated with great kindness and compassion throughout his stay. I knew he was safe and warm, not to mention extremely well fed. It's a worrying
time for family, so it's a great relief to have confidence in the capabilities of the team, they have provided excellent care. Staff members have dealt with potentially tricky situations with warmth and good humour. The food always looks good and I know he has enjoyed it. I am certain this has helped with his recovery. I could name many members of staff but would hate to leave anyone out! I have spoken to a couple of auxiliaries and they have been great too. Thanks to everyone at Newcarron Court.
Reply from Helen Stoddart, Home Manager at Newcarron Court Care Home

Thank you for taking the time to write a review of your experience at Newcarron Court. I am delighted that your Dad's stay has been a positive experience. I will ensure your kind words are shared with the team. We all wish him well.

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Review from P D (Relative of Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find the staff helpful and friendly.
Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Hi Peter thank-you very much for your review and compliments about the team at Newcarron. Much appreciated.

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Review from Amanda P (Granddaughter of Resident) published on 6 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and hard-working. My gran feels very at home here. She enjoys sitting out in the garden with the other men and women planting and growing plants. The home is very clean and tidy. I am glad my gran is in this home, especially during Covid-19, she has been well taken care of.
Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you very much for your review and it is brilliant to see your gran enjoying life at Newcarron and getting involved in the garden! We appreciate your comments and will pass them on to the rest of the team.

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Review from Ami T (Daughter of Resident) published on 6 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a new resident and so far my mum has settled in well, thanks to the staff for making a hard situation easy on all of us. The staff are wonderful and nothing is too much bother, any minor issues I have had have been dealt with promptly. Mum's room is lovely and the activities staff are brilliant.
Huge thanks to all for the hard work and dedication they show to both my mum and my family and friends who come to visit.
Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you so much for your lovely review. It really means a lot to us and we will share your kind comments with the rest of the team. It's fantastic that mum has settled into life at Newcarron Court so well and if we can help or be of assistance in any other way then please let us know, we are here to help. Thanks again and best wishes.

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Review from A M (Daughter of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visits to mum which have now resumed in her room are well managed. Tests before visits are carried out promptly and staff manage this very well.
Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you for your review and it is fantastic to be able to safely welcome our families back into the Care Home. Best wishes.

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Review from Karen H (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are all lovely. I am extremely happy with the brilliant care they are providing.
Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you so much for taking the time to review Newcarron Court and on behalf of the whole team thank you for your compliments about the staff which we will pass on. Great to hear that you are so happy with the care provided. Best wishes.

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Review from Jane K (Wife of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always feel welcomed by staff on arrival. Have no complaints whatsoever.
Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Lovely to hear that you are made to feel so welcome. Thank you for taking the time to review our service and we will pass on your comments to the team.

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Review from Pat O (Husband of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No complaints, staff have been excellent.
Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you so much for taking the time to review Newcarron Court and we will pass on your words to the team.

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Review from Tadek K (Son of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It would be hard to find fault with anything to do with the care of my mum since she has been a resident. At a baseline level, the standards set inside the facility are absolute what a relative would expect. Beyond that, it's the things you have to really pay attention to. to notice that matter most.
Sometimes that is about things that aren't captured in surveys. Things like love. It's not just that my mum is looked after and care for, that she's comfortable, well-fed or that she has things to do. It's that she's loved and show love by the staff. That means the most.
Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you so much for your lovely comments and we are delighted that you are so pleased with the care that your mum is receiving at Newcarron. On behalf of all the team, we really appreciate your words and it's nice to know that our love for our residents is recognised. Your mum and all of our residents mean the world to us and the bonds we make are precious. If we can be of further assistance in any way please do not hesitate to get in touch. Thanks again and best wishes.

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Review from Robert S (Son of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Covid has obviously changed this and made everything much more difficult for everyone. I think the staff working in the unit where my mum is, did their very best under difficult circumstances. It was difficult to read about how high up the table of Covid deaths Newcarron Court Care Home was, as I was
relatively unaware of this issue throughout the pandemic. My mum seems to have made it through, so far, and hopefully, with Covid on the run and with effective personal restrictions in place, things will pick up - re, visits, activities, number of residents attending meals etc. Not quite back to "normal" yet, however.
Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you very much for your review and we are pleased that your mum is doing well. It's been a very challenging time for Care Homes and also really difficult for families and we thank you very much for your patience and understanding during this period. We are getting back to some kind of normality and hope that restriction will continue to ease and life can get back to where it was pre-Covid soon. All of our residents and staff have been double vaccinated for some time now and along with routine staff testing and effective infection control procedures, this should give us all confidence that the recovery is progressing really well. Thank you for your kind comment about our staff which we will pass on to the team and we hope to see you more over the coming weeks. Best wishes.

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Review from Lisa M (Granddaughter of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran loves it here, she is thriving and enjoys the company of the other residents. She seems settled and content in which is all we ask for her to be happy. The staff are always pleasant and answer any questions which we have about my gran's care. Overall very pleased with the care and attention
my grans getting.
Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you for your review and we are so pleased that your gran is doing so well and enjoying life at Newcarron.

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Review from James M (Son of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care home. Very caring staff.
Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you very much for your review and kind comments.

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Review from G F (Son of Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and helpful to visitors and are great to mum.
Reply from Paul Lawson, Customer Relations Manager at Newcarron Court Care Home

Thank you for your review and your kind comments, which we will pass on to the team.

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Review from Dale L (Son of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During these unprecedented and difficult times for residents, family and staff alike I have felt that many of the staff have gone above and beyond their role to ensure my mother's wellbeing and dignity have been maintained.
Reply from Paul Lawson, Customer Relations Manager at Newcarron Court Care Home

Thank-you very much for your review and please do not hesitate to contact us if we can be of further assistance.

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Review from D M (Wife of Resident) published on 13 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have not been in the home since 19th March due to the COVID-19 lockdown. Since March 2018 I have visited my wide daily, I feel that the very difficult job is done fairly well most of the staff are caring and do a good job. My wife as a whole is kept clean well-fed and safe and appears to be happy.
The staff tried to keep one in touch with my wife via video links which has been great and I appreciate the effort that went into this.
Reply from Paul Lawson, Customer Relations Manager at Newcarron Court Care Home

We appreciate your kind comments and it is good to know that your wife is happy living at Newcarron and that you have been able to keep in touch via video links through this extremely difficult time. We are really looking forward to welcoming you back to visit very soon. Thanks again.

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Review from C G (Daughter of Resident) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff seem to understand my mum's needs and help her when needed. Mum seems to enjoy the company and the activities they have.
Reply from Paul Lawson, Customer Relations Manager at Newcarron Court Care Home

Thank you for your kind words and we are delighted that your mum is enjoying living at Newcarron. We will pass on your review to the staff. Thanks again and please do not hesitate to get in touch if we can be of assistance in any way. See you soon.

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Review from J R (Son of Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were very forthcoming with information in these difficult times, I take my hat off to them. I can't praise them enough for the jobs they do. Well done to ALL staff in all care homes, god bless you all.
Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you so much for your review and for your kind words of praise. We very much hope to see all of our families again in the near future. Please take care and do not hesitate to get in touch if we can be of further assistance in any way.

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Review from Malcolm P (Son of Resident) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lockdown has been difficult for everyone. It has caused real social isolation for people especially those in care homes. My mum, (91) has been a resident at Newcarron since November 2019. She struggles to use a phone so is very reliant on family and friends visiting. During lockdown the only contact
with her has been through video link, I was able to chat even when she was quite ill with Covid-19. Because staff recognised the importance of these calls I was able to see how the recovery progressed and now she is almost back to normal. Without the time and effort from staff, especially the activities coordinator, these calls could not have been made on a regular weekly basis. My mum insists that she is being very well cared for and is very happy as she has so many opportunities to chat with the staff. This is more significant than might seem as she is bedridden and does not mix with the other residents in her unit. So, I know I speak for the rest of the family when I say we are very grateful for the level of care and family support that we have received during what must have been a very difficult and stressful time for staff.
Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you, Malcolm, for your review and your kind comments. Glad that you were able to stay in contact with your mum during what must have been a very difficult time for you and your family. Hopefully, we will see you back at the Care Home soon.

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Review from Anne (Daughter of Resident) published on 14 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in for three weeks and I would like to thank the staff, also the lovely friends she met, my mum put on weight and has spoken non-stop of the care and staff. My mum has never been a mixer but it has made such a change to her outlook on respite so thank you to all the lovely staff for giving
my mum a lovely stay she now talks non stop about all the people she met, thank you so much.
Reply from Helen Kinnaird, Home Manager at Newcarron Court Care Home

Many thanks for taking the time to review our home and I will happily share your comments back with my team.

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Current Review Score: 9.2 (9.164)

Overview of Review Score

The Review Score of 9.2 (9.164) out of 10 for Newcarron Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.690 for Newcarron Court Care Home is calculated as follows: ( (94 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 129 Ratings = 4.69
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.474 Points relating to the number of positive Reviews for Newcarron Court Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2. 11 Positive Reviews ÷ 23.2 = 0.474
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 11 Jun 2025
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Adequate (3)
How well is care and support planned?
Adequate (3)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

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Helen Stoddart

Job Title: Home Manager Joined: 2009

"I'm Helen, the Home Manager at Newcarron Court. I have worked in Newcarron since 2009 when I started as a Night Shift Staff Nurse.


I am committed to working with the team at Newcarron to make this a home that is supportive and welcoming. We take pride in our participation in the local community and our standard of care to everyone living here."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Newcarron Court Care Home to verify any information. View our terms and conditions. Newcarron Court Care Home has an Enhanced Service - more info.