Annfield House Care Home, Stirling, Stirling
Annfield House Care Home, Stirling, Stirling
Annfield House Care Home, Stirling, Stirling

Annfield House Care Home is located in the heart of Annfield Gardens in Stirling and provides nursing care/

Residents at the home have access to a range of lounge areas complete with comfortable and specially designed furnishings. All bedrooms are well-equipped and bright, safe and comfortable in design.

Chefs at Annfield House take pride in knowing the tastes of residents and prepare home-cooked fresh meals, while catering for any special dietary requirements.

Group: HC-One

Person in charge: Rosemary Campbell (Home Manager)

Local Authority / Social Services: Stirling Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Annfield House Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.7 Annfield House Care Home has a Review Score of 9.7 (9.740)

The Review Score of 9.7 (maximum of 10) for Annfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Annfield House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.74 for Annfield House Care Home is calculated as follows: ( (200 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 262 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Annfield House Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 14 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Annfield House Care Home?

  • Extremely LIKELY
    21
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Annfield House Care Home

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    5
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

Both parents resided in Annfield (dad still does). The care given is of the highest standard and the cleanliness is superb as is the food. Activities are varied and there is a lovely garden area. Relatives are made very welcome. Staff treat resident with dignity. They work very hard in difficult situations.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum has dementia and came to Annfield House on the 29th May, that first day she was not happy at all. Now just over 2 weeks later she has settled well is enjoying the food and taking part in many activities and mixing with others. Thanks to the staff who are caring and friendly, always on the go but always with kind words and encouragement for residents as well as visiting relatives.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband is a resident here as he now requires constant care. Therefore, when I broke my left leg badly I came here while I regained mobility. I have been pleasantly surprised by the care, the attention given to every patient. The home is spotless, the food so good and varied and the general atmosphere is very patient.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My experience from this home is that it is friendly staff, most helpful. Full of kindness and care. Very welcoming. The standard of care is high would recommend this home for any elderly person. Extremely happy that my father is a resident there.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care at Annfield House is excellent. The staff are all very pleasant and very kind and thoughtful to residents. The home is spotlessly clean and always smells very fresh. The menus are excellent and my mother constantly praises the food. The table linen, cutlery and crockery are of a high standard with fresh flowers on the table which is of great importance to my mother. The laundry of residents clothes is done to a high standard which is also important.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My daughter and I visited several care homes in the district before we made our decision. We chose Annfield House Care Home as we were impressed with the friendly staff and the homely clean surroundings. It proved to be the perfect choice as my husband is well looked after by well-trained and friendly staff. The varied menu each day means he has put on weight and he is eating much better. He was poorly when he arrived; we do not worry about him now.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother-in-law came to Annfield in November 2015, when her physical frailty made it impossible for her to be safe at home. I researched all 8 homes able to cater for her needs in a 10-mile radius of Stirling. I reviewed numerous care inspectorate reports; checked financial stability; telephoned every manager; visited every home.
Annfield stood out. From the first phone call, the manager and her staff stood head and shoulders above all others. The manager made suggestions in that first call which helped me better understand the processes around social care, enabling me to take better-informed decisions. I have come to appreciate that this level of care, warmth and integrity is central to the ethos at Annfield. Without exception, I have found it in each staff member. We live 400 miles away, so this level of trust really matters. Annfield is very clean, great food, with plenty of activities, and a real sense of community. My mother-in-law has felt truly loved and cared for.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I lost my wonderful Mother to the cruelties of dementia recently but she fought an extremely brave battle at Annfield House Care Home thanks to the amazing support, kindness and dignity shown from all the staff and management. My Mum was understood and loved and the staff showed incredible professionalism and knowledge of her illness and could put solutions into place exactly when they were needed. I am grateful to Annfield and for all the support my family and I have received throughout this awful time. I have certainly met some wonderful people here and made some very good friends.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mothers stay at Annfield House was short, August to November 2016. During this time she settled in well, enjoying the company, food and entertainment.
My mother died in November 2016 and in the 3 weeks leading up to her death, the nurses and carers could not have done enough for her.
As a team they showed true dedication, tenderness and warmth which was of great comfort to my sister and I. Nothing was too much trouble for them.
Our only criticism would be that the manager never acknowledged our presence or my mother's death.
Overall, my sister and can only describe the care my mother received as excellent.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Poor

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

HC-One, Careline Team at Annfield House Care Home responded to this review on 31 Jan 2017:

Thank you very much for your comments regarding your mother’s recent stay in Annfield House.
I was pleased to hear that the level of support that your mother received was excellent and I will pass this on to all of my staff.
Please accept my apologies that during the time that your mother was here, we did not get the opportunity to meet.
I operate an open door policy and have monthly relatives meetings. I welcome any feedback from Residents and their relatives to improve the quality of the service.

My husband spent a few days respite in Annfield House Care Home. It was his first time there and was quite happy. He had a nice room, comfortable bed and enjoyed the food. He is looking into another visit soon.

How likely would you be to recommend Annfield House Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Clean and well-maintained care home in attractive surroundings. Very professional and caring staff who are kind and friendly while remaining respectful. My mother was very well looked after here.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It is 5 star, first class. Can't ask for more than that. We are so pleased my brother is there, well looked after and well fed. The staff are lovely. He is happy and so are we.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother suffered from Dementia and she was cared for very well. All the staff had a clear way of dealing with these type of people.
I can only say that my mother was so well looked after and everyone enjoyed her company. She would have some moments where she would be verbally and physically abusive but the staff were very capable of dealing with this. I cannot thank them all enough. I could never have dealt with her at home. With all this wonderful care she lived to 93.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been visiting my friend since she moved into Annfield House Care Home just over a year ago and throughout that time, I have found the staff friendly and always willing to help. The premises are clean and well cared for and most importantly the residents are happy, clean and well looked after and have a good relationship with the staff. The recent addition of a monthly 'What's Happening' booklet all about the goings on, staff info, etc. etc. is most welcome. Congratulations to all.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Care in Annfield is excellent - 1st class with all residents needs being met in a quiet and caring manner. Residents are treated kindly with dignity and respect. The staff at all levels look after the residents with thought and giving individual attention at all times. As I am an independent person I have access to all areas and I am able to take part in the social functions in and out of Annfield at any time. As a keen gardener, I tend to take care of our garden over the year which gives everyone pleasure.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

This is the second time mum has spent at Annfield on respite and the same as first, it was a lovely time for my mum, allowing us to go on holiday and relax. She was so well cared for, the staff, nurses and domestic were all attentive and all her needs were met. She even befriended a resident who is arranging to visit mum at home. The home is spotless, warm and welcoming she is looking forward to her next visit.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The manager, she is an absolute rock at all times. Her door is always open, she's always free for a chat to clear up concerns or worries about anything at all. She never stops whether she's at her desk working away or on the floor supporting residents, dishing out cups of tea or anything else in between. Her team of nurses are second to none. They're always full of cheer and offer help, support and comfort at all hurdles, and in particular during the final days/hours of my friend after having a recent terminal diagnosis and losing her battle fairly quickly. The nursing assistants are coming along just nicely, but with such excellent support from other staff, I wouldn't expect any less. I can't praise the staff in Annfield enough for their hard work and such compassion. I cannot recommend them enough.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been in Annfield 9 months now and has settled really well thanks to the caring staff. Nothing is too much trouble for them and they look after her really well. The home is very clean, welcoming and the staff are all very caring and friendly.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum age 95 died Christmas morning 2015. She was in Annfield House Care Home for about a year. My dad is 96 and in Annfield.
My mum was given the very best treatment and care. A family member visited most days and was always welcomed by the carers/nursing staff.
My dad has Altzheimers, he is always smiling. I live in the area so go in most days. I could go in any time and dad always looks nicely dressed. I think the girls/boys (carers) should be praised for the love and attention they give to the residents, some of whom are bed bound. The menus are first class.
Each time I leave I feel good and always look forward to going in to see my dad the next day.

Thank you Annfield.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel Annfield is a first class facility for the elderly and would recommend it to anyone. I would be happy to come to Annfield myself.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since coming to Annfield I have settled very well, the standard of care has been great I can't fault it. The staff have been very accommodating and very respectful. The home is well maintained and clean and warm and has a lovely friendly atmosphere.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Was involved in the placement of my aunt to this care home the staff have been helpful, informative, kind and caring allowing a good transition and smooth settling in.

How likely would you be to recommend Annfield House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Rosemary

Rosemary Campbell

Job Title: Home Manager

Joined: 2015

Description:

As a Registered Nurse, Rosemary has gained over 30 years’ experience in providing care and support to elderly people, to enrich their lives. She is a dedicated and knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Rosemary joined Annfield House as Home Manager because she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and support groups and is always keen to include the local community in life at Annfield House.

When asked what she enjoys most about her role, Rosemary remarked: “I love working with people, so I relish any chance to spend time with my colleagues and our Residents.”

Outside of work, Rosemary enjoys keeping fit and looking after her two horses.

If you would like to find out more information about Annfield House, Rosemary has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Annfield House Care Home