Annfield House Care Home

Absolutely delighted with my mum's progress over the few months, the staff are first class. They go the extra mile and genuinely care about making mum happy. Many thanks to the manager and her fabulous team.

For the last few years, the home has kept my mum safe and well cared for despite the pressures of covid. The staff are always cheerful and very helpful.

I have found Annfield House Care home to be a pleasant and friendly place. The care workers and nursing staff give 24-hour care to the residents and all are professional in carrying out thier duties. The management and support staff provide an excellent service in running the home. The building is in a good state of repair and the security arrangements are satisfactory.

Annfield House Care Home is a very warm and welcoming place. The staff have always been exceptionally helpful and friendly when I have contacted them by telephone or in-person. Their care and compassion for all the residents is obvious for all to see and should be an example of the highest professional standards which can be achieved with the right staff.

Excellent care is done by excellent admin, nurses and carers. Keeping me informed of how he is. Food and variety have been good. Everyone has been so kind and considerate to me as his wife.

I really like it here and would like to stay here permanently.

This care home came highly recommended and we were delighted to secure a place for mum. Since her arrival, her general condition has improved dramatically. The staff are excellent, caring, professional when dealing with residents and their family. We feel so fortunate to have secured a place.

Very friendly staff deliver very good care. I feel right at home. Really happy here.

The staff have all been very kind and caring, supplying my mum with endless cups of tea at all hours of the day and night. She has now been a resident for five months and has settled in very well.

More than two years ago I was managing to look after my husband at home. Unfortunately, I fell and badly broke my left leg. Before long our two children arranged to secure places for us here in Annfield. We are very settled here and really grateful for all the kind attention.

My mum moved into Annfield House at the end of August after an extended stay in hospital/intermediate care. Initially, she was quite unsettled but staff worked hard to reassure her and introduce her to other residents. She moved to the ground floor a few weeks ago and since then she has been much more relaxed, as she has made a few friends with whom she is able to spend time with and has easy access to the garden area in good weather. Staff (including the handyman/minibus driver) are all very supportive and approachable and the activities cater to different interests. For my mum, outings and singing are particular favourites. Thanks to all staff for looking after my mum and helping her to relax.

Staff constantly display a warm and caring approach to managing our relative and other patients. There is a happy atmosphere which is very welcoming as soon as you walk through the door. Although Annfield House is an older building, the facilities are perfectly adequate. July has been a particularly warm month and temperatures within the building have been very uncomfortable for all. If these temperatures persist in the future, air conditioning might need to be considered.

The communication with myself was also good and as I live 140 miles away gave me peace of mind. Very impressed.

My husband has been here for 6 months and I cannot see anything wrong with Annfield House. The staff are all very good and the home is very clean - everyone is very good with plenty of staff to help if you need them.

Staff were absolutely amazing they organised a small afternoon tea for my mother for Mother's day just perfect.

We are very happy with the care, support and treatment our mother receives. Food, entertainment and standards are very good. Thanks to everyone involved.

One very small criticism is that my mum has a very small room. We would like to be offered a move to a larger room on the ground floor when the opportunity arises.

The decor is very bright and cheerful which makes for a happier existence.

His room was nice and bright and he was very comfortable in it.

Thank you Annfield from the bottom of my heart.

The current call system is quite outdated and would benefit from an upgraded system.