Goldielea Nursing & Residential Home

Dalbeattie Road, Dumfries DG2 8ND

Goldielea Nursing & Residential Home, Dumfries, Dumfries & Galloway
Goldielea Nursing & Residential Home, Dumfries, Dumfries & Galloway
Goldielea Nursing & Residential Home, Dumfries, Dumfries & Galloway

Goldielea Nursing & Residential Home is a grand 18th century house set in stunning wooded hills just outside Dumfries, offering personalised nursing and residential care, both respite and long-term, to 47 residents from across the south west, including those with physical or sensory impairment.

Group: Advinia Healthcare Ltd

Person in charge: Moira Hay (Manager)

Local Authority / Social Services: Dumfries and Galloway Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 47

Rooms with ensuite WC: 47

Facilities & Services: Palliative Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Goldielea Nursing & Residential Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Goldielea Nursing & Residential Home has a Review Score of 9.2 (9.181)

The Review Score of 9.2 (maximum of 10) for Goldielea Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Goldielea Nursing & Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.33 for Goldielea Nursing & Residential Home is calculated as follows: ( (88 Excellents x 5) + (79 Goods x 4) + (23 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 191 Ratings = 4.33

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.851 Points relating to the number of positive Reviews for Goldielea Nursing & Residential Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 8 Reviews ÷ 9.4 Target = 0.851

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Goldielea Nursing & Residential Home?

  • Extremely LIKELY
    11
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Goldielea Nursing & Residential Home

  • Daughter of Resident/Service User
    9
  • Brother of Resident/Service User
    1
  • Father of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

Goldielea looked after my father for four months leading up to his death. Most of the caring was good but a lack of communication between staff made it imperative that a member of our family visit every day. Not a lot of continuity between shifts. Felt lack of handrails into the EMI unit was dangerous - they would greatly assist residents who were still ambulant but who tired easily or become unsteady. Food is adequate. Room very nice. Activities/outings not apparent for EMI.

How likely would you be to recommend Goldielea Nursing & Residential Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother has been a resident of Goldielea for over a year now. I have always been very impressed with the friendliness and openness of the staff and management. In particular, they proactively look for and implement improvements, sometimes just little things, to enhance the lives of the residents. For example, they took my mother into the town for a Christmas shopping trip, which she loved.

The home is situated in extensive grounds which enables me to take my mother out for walks and for her to enjoy the changing seasons and the local wildlife.

Overall I have been very impressed with the staff and the facilities.

How likely would you be to recommend Goldielea Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I live in Oxfordshire, 300 miles from Goldielea where my sister is resident, and am only able to visit her for only about 4 to 6 times per year. For that reason, I do not feel I know enough or have seen enough to make any detailed judgement about the Home. However, I must say that I have no reason to express any dissatisfaction. The staff are always most helpful and, from my limited observation, they appear to be attentive to the needs of the residents and display a friendly, caring and kindly manner to those in their care. My sister has never complained nor commented unfavourably about the staff or the facilities. The only reservation that I have is in regard to the building which externally appears to be in need of re-decoration and internally, whilst clean appears somewhat tired. These are only cosmetic failings but they do affect one's general feeling about the Home.

How likely would you be to recommend Goldielea Nursing & Residential Home? Neither Unlikely or Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

You can't fail to be impressed by the warm welcome that greets you on arrival at Goldielea. My dad moved there around 8 months ago and has settled really well. His dementia actually improved on arrival due to the excellent communication/interaction displayed by care staff.
There is a lovely "feel" about the place and it is evident that staff don't just "gel" with the residents but with each other. They all work well as a team.
All staff including non-care staff treat the residents with the dignity and respect they so deserve.
Communication channels between staff and family are excellent.
Staff at all levels know each resident and are frequently seen interacting with them.
There is always something happening to entertain the residents.
After visiting my dad I leave happy in the knowledge that he is safe and being well cared for.
Best thing we ever did as a family was move our dad from his previous care home to Goldielea Nursing & Residential Home.

How likely would you be to recommend Goldielea Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Found when relative admitted to the hospital that toenails were extremely long, this showed the lack of foot care when resident had been bathed.
Not advised of relative being unwell.
Care home manager has been made aware of all concerns.

How likely would you be to recommend Goldielea Nursing & Residential Home? Neither Unlikely or Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

This is the second time I have used the services of Goldielea. Throughout this time, I cannot fault the staff or the care that they provide. Sometimes I feel there could be a requirement for more hands on deck, but I also understand that staffing numbers are set externally. Any requests are managed and progressed as soon as is possible. On the whole, Goldielea is better than some of the other care homes I have viewed.

How likely would you be to recommend Goldielea Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father has been a resident of Goldielea for about 4 years and although he didn't think it was a good move for him, he has settled in and is now one of the longest-standing residents. His wife (my stepmother) died there in January. The staff cared for my Dad exceptionally well giving him lots of support and getting him to the funeral, suitably dressed, for which we were all very grateful. The care since then has been exceptional and I can't thank them enough.

How likely would you be to recommend Goldielea Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been in the care home now for around 3 months and has settled in really well. She enjoys the company and finds the food excellent. She has a nice room that she uses mainly just for sleeping in spending her days in the middle lounge. She occasionally joins in with the activities and I am sure would do more with a little prompting by staff.

How likely would you be to recommend Goldielea Nursing & Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Goldielea Nursing & Residential Home is one of the best care homes. The staff are all friendly and my Mother is happy and well lòoked after by them all. I have worked at Goldielea in the past and knew it was a good home and I felt confident that my Mother would be happy there and well cared for. The manager is the same person from when I worked there and she is one of the best. I would recommend Goldielea to anyone. The building is beautiful and in a lovely setting.

How likely would you be to recommend Goldielea Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My husband has been in Goldielea Nursing & Residential Home for almost a year now and I have been very pleased with the care he has received in that time. Nothing is a problem. He is treated with respect and the staff have always been very helpful to both my husband and myself. The atmosphere is very friendly and welcoming and I have nothing but praise for everyone. I can go home and know he is in good hands and safe.

How likely would you be to recommend Goldielea Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has been in Goldielea since January 2014 and in that time has been generally well looked after. She took a long time to settle in her new environment but at present is very happy. I was impressed with the vigilance of a Staff Nurse on night duty detecting the onset of mum's stroke and she was immediately transferred to the local hospital. On her return to Goldielea she was given every attention to help with her recovery by nursing staff and carers. If I have any problems concerning mum's care and well-being, they are quickly corrected. She doesn't always join in in-house activities and outings, but when she does she enjoys them - she just needs a bit of coaxing.
The home is well sited with wonderful views and well maintained grounds. From the conservatory you look out onto a large pond with much bird and animal life activity eg red squirrels, heron, ducks, woodpeckers etc. Goldielea is generally a good place to be when you need care and attention.

How likely would you be to recommend Goldielea Nursing & Residential Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

On the whole, my family and I are very happy with the care our mother has had in the past and continues to receive.
The staff are generally kind, caring and helpful and our mother seems happy and contented.

How likely would you be to recommend Goldielea Nursing & Residential Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My Father is very happy at Goldielea and well looked after. We are very pleased with the staff and service offered overall with the exception of one point, this being the location of the residents smoking room. Firstly it is next to the dining/seating area and the smell wafting out is very unpleasant and, secondly, this is the only entrance/exit for residents with mobility issues. If this could be addressed I would rate Goldielea very highly indeed.

How likely would you be to recommend Goldielea Nursing & Residential Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been at Goldielea for nearly two years and has settled in really well, Goldielea is a safe and homely environment. Staff are wonderful and understand all her needs and she enjoys the activities and company. Food excellent too.

How likely would you be to recommend Goldielea Nursing & Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The layout of the carehome is very spacious, lots of sunlight, great gardens and view. The staff are really friendly and I believe attentative to the needs of the care workers. and to me it appears very well managed and a well run care home. There are plenty of activities for the residents and my father gets involved in most activities and enjoys them.

How likely would you be to recommend Goldielea Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The residents are treated with respect and their needs met. Nothing is ever a chore for any of the staff if you ask them to do something. Goldielea always has something going on, so that residents and relatives alike can have an enjoyable day. Goldielea is a fantastic residential home. From the beautiful surroundings to the amazing staff who are so dedicated and genuinely care. I can't fault it.

How likely would you be to recommend Goldielea Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

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