Cranford Care Centre

Was pleased with initial visit to Cranford home. First impression had given me a good feeling with what to expect. Management are kind and helpful. The staff are pleasant and always made welcome when visiting family. There is a positive feel for this pace, and staff do show they care for the residents in Cranford.

After initially adapting to a new environment my mother has settled in well and now enjoys a significantly enhanced quality of life. She praises all the staff and facilities!

In any like situation, nothing can be 100% but there is nothing specific I would feel the need to complain of.

What a lovely visit with my uncle, we were able to meet in the garden. I am so happy to see him doing well and he tells me the staff have been so kind and speaks warmly of his home. A huge heartfelt thank you to you all for the job you are doing. You know we appreciate each and every one of you.

I am extremely impressed with the level of care and the staff. The staff are lovely and always happy to help. The care home itself is lovely and in a lovely area. My dad gets on very well with the staff and I am happy to leave him in their care.

First time seeing my nana for over a year and we had the most wonderful visit. The home have made such an effort to make the outdoor areas so lovely. My nana is doing so well and the staff are lovely. A big thank you for all your hard work.

After not being able to see my great-grandma for a year, seeing her felt like Christmas and my birthday all in one. I can’t believe the change in my great-grandma, she’s looking amazing and I can only thank the staff for looking after her as well as they do. The measures they have in place to make sure they are looked after, it’s amazing. There’s always a high about Cranford Care Centre where the staff make it the home it is. I can’t thank you all enough for what you all do.

My mother settled well into Cranford and is very happy there. She often comments on how kind and caring the staff are and I have found this to be true. They are very friendly and welcoming and always ready for a smile or a joke with my Mum. Before the pandemic, there was a variety of activities each day and special events from time to time e.g. Christmas, Burns Night, Easter etc. There are few changes of staff and that has helped my mother and the family to get to know the carers. I think this is very important as it allows relationships to develop. The past year has, of course, been very difficult for everyone but the staff have tried to make sure that we have been able to stay in contact with phone calls, Facetime calls, Facebook posts and indoor/outdoor visits when allowed. The staff are very well led by the manager who regularly communicates with families in an open and honest way. I feel that I can discuss any concerns with her and that they will be acted upon.

My mum has been a resident for nearly two years. The staff are providing excellent care. They are always very welcoming and nothing is too much trouble. Cranford Care Home staff provide a safe, secure and nurturing environment for all their residents. My mum settled very quickly ad seems to be happy and content.

It is so good to be back in Cranford and I look forward to a visit in the summer house when the weather is warmer.

Thank you

Thank you all.

Regular visitor to service and very friendly staff, approachable and always willing to help. Mum enjoys the interaction with the staff who always make time to talk. Food is always enjoyable and always a cup of tea on hand if needed. Mum is happy here.

My husband's nana has been in this home for about a year and has thoroughly enjoyed her time there. She's made a lot of friends and enjoys her time in the common area with everyone else. The staff look after her so well and they are so lovely when we visit.

We had a lovely visit to Cranford recently to visit my lovely cousin. Our first time here and what a pleasant surprise. The home itself is lovely, the features in the old building are stunning, lots of effort had been made for Christmas, well done. All the staff we met were lovely, we were made to feel very welcome.

The home itself, is so lovely as is the setting.

Staff always very pleasant and polite. Home, generally, is always clean and tidy. I like that it's been painted recently and freshened up. I'm grateful to the staff for looking after my relative.

My mum became a resident of Cranford over 8 months ago, and due to the care, help and support she has received, she settled in very quickly and continues to enjoy being a resident here. I have always found the care team, nurses and management to be extremely helpful. There is a great variety of activities arranged for residents which my mum enjoys taking part in. The centre itself is always very clean and tidy, as is my mum's bedroom and toilet. My mum says she is very happy with the food and enjoys the tea-parties. I feel the staff do everything they can to make residents feel at home.

Fantastic visit to this lovely home. The room was just lovely, just like a hotel. The staff were very attentive and welcoming. Would not hesitate to recommend this home to any other family members. Thank you.

Thoroughly enjoy visiting Cranford so much, lovely staff. Nothing is too much trouble. The entire team are compassionate and caring. Residents are well looked after. Management team are very approachable and friendly.

Mum is content and happy at Cranford. Likes the new chef, who always tries to please. Manager and nurses and most carers very kind and professional.