Barchester Fairview House Care Home

Towards the end of last year, we noticed that standards in the care home seemed to be slipping, and we were considering moving Mum to another care facility. The staff were lovely and working as hard as they could, but they were overworked, and we felt there were communication, general cleanliness and personal care issues in the home. However, a new management team, dedicated nurses and an increase in care workers have completely transformed our views. We met with the care team, and they listened to our concerns then worked hard to address them. We are continually kept up to date with how Mum is doing, her room is clean and tidy, and Mum is encouraged to join in with activities and be as independent as possible. She is visibly much happier, as are we as a family. The home now has a happy buzz about it, and we really don’t want Mum going anywhere else.

My family and I have found Fairview home to be welcoming and friendly at all times while staying professional. Dad can be difficult at times, but we feel with the help of all staff, he has settled in nicely. We like the great communication between all staff and ourselves, especially during these challenging times. We cannot thank everyone in Fairview enough.

Since my mum has stayed in Fairview, she has been a lot better in herself. There was a lot of pressure on the family looking after my mum, but since she went into Fairview, the pressure has been taken off. She is being well looked after, and she likes it in Fairview, which is brilliant for the whole family to know. The care that she gets is excellent, and when I go to visit her, I can see the difference in her after what she has been through the past few years.

Everyone in Fairview is excellent! The staff are really helpful and look after my nana so well! Can't fault them! Their covid safety procedures are top-notch. The people who care for my nana are wonderful and will stop and chat to you about her!

Caring staff, pleasant surroundings. Kept up to date regarding care, changes and medications. My uncle seems happy within himself, he feels safe. The activities staff are brilliant and my uncle has become quite attached to a couple of them. All in all we as a family are pleased with his ongoing care.

Both of my parents who are in their nineties have been residents at Fairview for over a year now. I have always found the staff to be most helpful, but particularly throughout 2020 and into 2021, when we have all faced major challenges to our lives due to the C19 pandemic. I cannot thank all staff enough - leaders, administrators, nurses, carers, activities staff, as well as those behind the scenes cooking, laundering, and cleaning etc. I can only imagine how difficult it has been caring for all residents amidst some of the anxieties and sorrows, as well as the pressures of maintaining government instructions. Each member of staff with whom I have communicated has been so helpful when I have needed them. Those visits which were allowed outside, and latterly inside, were appreciated by us as a family, and the video calls by activities staff have been delightful. This is a nursing home which seems to do all it can to support families and I would recommend it.

Not only in my capacity as a Son but also as a Registered Nurse I cannot praise all the staff enough for what they have done for my Mother. Staff at all levels from the reception staff, admin staff, healthcare assistants, nurses, the events team, chefs and handyman have all demonstrated professional and sincere care. I personally believe this stems from the excellent management structure implemented by the management team at Fairview House. I would not even consider having my mother cared for at any other care home than Fairview House. The staff in all positions are always polite, cheerful and gone out of their way to go that extra mile to ensure my Mother's transition is as comfortable and pleasing to her as possible, especially in these testing times. It's a great weight off my shoulders knowing she is getting the best care available especially as I work away frequently.

I am very happy with Mum's care. She is always kept clean and well presented, sometimes a challenge as she is not always co-operative. The staff in memory lane and throughout are lovely, smiling and cheerful. Mum has dementia but seems happy and settled owing to the work put in by carers and activities teams. Very satisfied by COVID precautions and how visits have been handled.

We are totally satisfied and happy with our aunt's care. She has been in Farview for three years now and is very settled. Due to her condition, she can be critical and aggressive, but on the other hand, she can be appreciative and good fun. We always find the staff welcoming and pleasant.

Since Mum went into the home 4 years ago I have nothing but praise for every member of staff. Everyone has been brilliant. Also, all staff keeps you updated with phone calls or meetings. Now we are getting to see our loved one they have been brilliant. Everything is spotless. They all work hard to make sure you're safe visiting. Very happy I chose this home.

Friendly approachable carers, management, all staff. My father's room is very spacious and airy, could not fault the upkeep of the room. He is very happy in the home and loves all his regular carers and nurses. Recently have got to know the activities team who have "bent over backwards" to make the garden visits a hassle-free and enjoyable time. Very well organised. Nothing but praises to your team and management.

My wife has been a resident in Memory Lane for two-and-a-half years. The rooms are well maintained and the care staff are very friendly and supportive of the residents and relatives. Every effort is made to keep the family informed of any changes in the residents’ health conditions.

My mum has been in Fairveiw House for over three years and I can honestly say that she is treated very well, with the COVID 19 which has given everyone new strengths. I would like to say a really big thank you to all staff cleaning, catering, carers, nurses, admin and anyone we have forgotten. The fulltime activity has been fabulous FaceTime and visits so well organised she is a treasure and to the staff for all the phone calls keeping us up to date keep up the good work.

Can, and will, highly recommend.

The staff at Fairview Nursing Home are simply marvellous. My uncle is a resident, and the care he receives is second to none. During this difficult time especially, the staff have kept in regular contact, keeping myself, and the family informed regarding his health and well-being. They sent letters every couple of weeks, to keep us updated on Covid and the steps they had, and are taking to protect all residents, staff and visitors. This has been extremely reassuring during these stressful times. The staff even arranged video calls, so I could see my uncle, and he could see me, which was so thoughtful and kind. The staff always find the time to talk to relatives regarding their kin, despite having very busy schedules, for which I’m extremely grateful. Thank you to all staff at Fairview - you are outstanding, and a credit to the group.

My father received excellent care during this time at Fairview and particularly during his final days.

In summing up I would thoroughly recommend Fairview House Care Home to anyone who wishes their loved ones to be safe, happy and very well looked after and to participate in the many activities that are organised by the home for residents.

Thank you to all the staff.

He is such a very caring, compassionate carer who has made it clear that he cares for all the residents in Memory Lane and treats them all with respect. He has the most gentle nature which seems to be quite soothing. So I shall also make a report to the home with the same information but I know that not all information suggested is acknowledged, not passed on to the appropriate staff but felt I had to inform of this very lovely person.

Also, the garden area could be really nice for the non-smoking residents if it was made more accessible from the dining room.