Grandholm Care Home

Grandholm Drive, Bridge of Don, Aberdeen AB22 8AE
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9.8 60 Reviews
  • Grandholm Care Home, Aberdeen
Grandholm Care Home provides general nursing care for people over the age of 65 and to those with dementia-related conditions. The purpose-built home is equipped for 79 residents, and is located just a few miles away from Aberdeen City Centre and the local seaside.

The home is equipped with modern amenities, and residents enjoy bright and spacious single bed accommodation with their own en-suite facilities for privacy and convenience.

Beautifully appointed lounge and dining facilities are available throughout the home so that residents can enjoy home cooked meals and afternoon tea with family and friends.

A varied activities programme is available to residents, with the convenience of a local area that is excellent for both entertainment and heritage, with a theatre and cinema nearby, as well as a museum and the famous Victoria Country Park.

Fees at Grandholm are dependent on the needs of the individual resident, but more information can be provided by the Service Manager in the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Val Buchan (Service Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Last Refurbishment: 2015
  • Number of floors: 3

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (79)

Visiting

  • Protected mealtimes wherever possible

Parking

  • Free on site parking

Grandholm Care Home Reviews (60)

9.8

Grandholm Care Home has a Review Score of 9.8 (9.818) out of 10, based on 14 reviews in the last 2 years.
Over all time Grandholm Care Home has 60 reviews.

Overall Experience
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Reviewer Connection to Grandholm Care Home
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Review from Gordon F (Husband of Resident) published on 12 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my review is dated November 2019, it could apply to anytime during the last 18 months. My wife has been a resident there for over 2 years. After caring for her at home since 2001 her needs became such that it became necessary to have her admitted to a nursing home. I chose Grandholm because
we visited her sister there for a number of years previously and found her care was very good, so decided that my wife would be well cared for there. This has indeed been the case and since the new manager took over, the standards have improved to an even higher level.
Reply from Val Buchan, Home Manager at Grandholm Care Home

Thank you for your kind words and for taking the time to leave us a review!

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Review from A C (Son of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the year and a half that my mother was a resident, I really could not fault this home. The manager has an excellent rapport with her staff, and every one of them knows what is expected of them. My mum was cared for with dignity and respect. The nursing staff were second to none at the end of my mum's
life and throughout her illness. My mum enjoyed the food, in fact, she thought she was in a hotel. There were so many little touches, and the family was involved at every point. Amazing.
Reply from Val Buchan, Home Manager at Grandholm Care Home

Thank you for your kind words and for taking the time to leave us a review!

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Review from Denise Y (Relative of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is clear the manager is giving well considered thought to changes to be made.
She has deep insight into care of the elderly and management issues.
I am confident that the raised standards will be maintained, if not even improved further. The beginning of her post must have been herculean.
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Review from Tracy K (Granddaughter of Resident) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad has been resident since August 2018. He is extremely well looked after. The staff are always cheerful and kind. The rooms and social spaces are very clean and there is a lovely atmosphere.
Reply from Val Buchan, Service Manager at Grandholm Care Home

Dear Tracy, thank you for your kind words about Grandholm and for taking the time to leave us a review.

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Review from Susan S (Daughter of Resident) published on 12 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in this home since September 2018. It is an apprehensive procedure to go through but I could not be happier with the choice we made. Dad is kept clean and very well fed. Carers take time to chat with residents at the same time as looking after their welfare. Entertainment is organised
for those able to participate. I live/work in Edinburgh so only visit once per week, being in Grandholm I have no need to worry as his every need is taken care of in a professional and caring manner. Mum visits regularly and is always made welcome. His room is comfortable and all areas of the home are clean and well maintained. I feel management, office staff, carers, nursing staff are all approachable people. I would highly recommend Grandholm to anyone, it has given my family peace of mind to know our family member is being looked after well.
Reply from Val Bunchan, Service Manager at Grandholm Care Home

Hi Susan, thank you for your lovely feedback about Grandholm, we are so pleased that you are happy with your dad's care and support.

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Review from June W (Wife of Resident) published on 4 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has received top class care and attention since he went into the EMI floor of Grandholm last July, I cannot praise the management team or any of the staff highly enough. We noticed a change in him quite quickly, he settled in well as he appeared to feel more understood than he had whilst
still at home, with everything on the one floor he could mobilise and go about independently on his bike, (wheelchair). The floor staff are all very attentive and watch him closely for any changes, like infections or when his mood is low, I have been very touched to see just how affectionate and supportive they are when any of the residents seem to be low or struggling.
We feel very fortunate as a family to have been given such a tailored care package, Grandholm is close to home, easy to get to and the house itself is always immaculately clean and fresh smelling throughout, the food is good, especially all the home baking.
Reply from Val Bunchan, Service Manager at Grandholm Care Home

Hi June, thank you for your kinds words and for taking the time to leave us a review, we are so glad you are pleased with your husbands care at Grandholm.

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Review from D W (Partner of Resident) published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy that the service that my partner receives from carers and nurses is adequate for her needs. The laundry service could be better run. Lots of clothes seem to go missing for a couple of days or put into the wrong rooms or go missing forever.
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Review from Jenny H (Niece of Resident) published on 20 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My relative is happy and contented in Grandholm. I feel the staff listen to any comments, niggles I might have and act on them most of the time. I am satisfied with the service at this time. I am pleased to hear that the rooms will be redecorated and hopefully bedding and curtains will be replaced and
that my relative will be able to choose designs and colours.
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Review from Dawn M (Daughter of Resident) published on 12 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has recently started going to Grandholm for respite and it is a wonderful place that she thoroughly enjoys going to which gives us peace of mind to enjoy our respite too. Staff are lovely, food good, activities and rooms both excellent.
Reply from John Murdoch, Service Manager at Grandholm Care Home

Dear Dawn, thank you for your kind words about Grandholm.

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Review from H S (Son of Resident) published on 8 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is new to Grandholm Care Home in Aberdeen she has only been in here for a short time. The place is very well run by the manager's nurses and staff alike to put someone you love very much in the hands of someone else is very hard to do. With each passing day, I get more relaxed about my mother
as the staff seem to sort out any problem efficiently with no hassle. They treat the elderly and frail with very much dignity and kindness.
Thank you Grandholm Care Home.
Reply from John Murdoch, Service Manager at Grandholm Care Home

Thank you for taking the time to leave such a lovely review. We appreciate your kind words.

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Review from D B (Son of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late mother was admitted under interim care in December. The care she had was second to none. The staff were very friendly and always spoke when we visited. Sadly, when she took a turn for the worse, the staff and management couldn't do enough for her. They were magnificent with us too, nothing was
any bother. I would highly recommend this care home and it's lovely caring staff.
Reply from John Murdoch, Service Manager at Grandholm Care Home

Thank you for taking the time to leave such a lovely review.

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Review from L M (Daughter of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is always very tidy and people are very pleasant. So is the staff.
There is never any problems.
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Review from Mary C (Daughter of Resident) published on 17 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Grandholm for seven years. My family, and I are very happy with the care she receives. There was a difficult patch at Grandholm in 2012 but the hard work of the staff turned things around and made the home into a warm, caring place again - some of the staff are really
outstanding. My mother is not able to eat on her own and due to the care she receives, her weight has remained stable for a long time. I always find that the staff are responsive to requests and do their best to make sure my mother is looked after in accordance with family wishes.
Reply from Karen Paul, Service Manager at Grandholm Care Home

Thank you Mary for your kind words, we are very pleased that your mother is very happy at Grandholm.

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Review from Jane B (Daughter of Resident) published on 23 September 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been in Grandholm since February and we cannot believe the improvement in her. She looks ten years younger, she laughs and jokes with us when we visit and has been out more often in these few months than she had been in the last five years. She laughs and seems to get on well with all
the people who work with her. We have always visited at different times, making sure we avoid mealtimes. The staff do not know when to expect us and we are always greeted with smiles. I feel if they had anything to hide we would be told when to visit.
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Review from Vicki I (Daughter of Resident) published on 29 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum entered Grandholm in February. When we went to view the home we were impressed that the staff knew everyone by name. The size of the rooms are excellent and Grandholm is spotlessly clean. Since moving in, my mum has made friends, has gained weight and is happy and content. She loves all the nurses
and carers calling them darling or sweetheart, which if she didn't like them she wouldn't be nice to them all. I would have no qualms about recommending Grandholm as a care home to anyone looking to place a family member.
Reply from Karen Paul, Service Manager at Grandholm Care Home

Thank you Vicki for your kind words. We are so pleased that your mum is happy at Grandholm.

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Review from Diane W (Daughter of Resident) published on 12 July 2016 Submitted via Website • Report
Overall Experience 3.0 out of 5
I would only suggest this home for respite or short term in an emergency. I feel the staff are generally very good however I am not impressed with management as there seems very little management and communication within the care home. And after a complaint this year management have at no time ask me
if I am satisfied with the changes that have been made.
Reply from Karen Paul, Service Manager at Grandholm Care Home

I am sorry to hear Diane, that you did not feel that I responded well to your request regarding your Father's bedding. A letter was sent to you and my staff have also spoken with you. I did suggest in the letter that if you wished to discuss things further then I would be happy to meet with you. Please feel free to come and speak to me at any time when you are next visiting to voice any concerns that you may have.

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Review from Allan (Son of Resident) published on 4 July 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent staff on care duties but have doubts about the domestic and housekeeping abilities as well as laundry service that is continually breaking down which results on clothes disappearing!! Why do they not have resources and working equipment, rather pay more than get this level of service.
Reply from Karen Paul, Manager at Grandholm Care Home

Thank you for your valued comments. We are aware of the difficulties with our laundry service and are taking steps to address this at present and apologise for the inconvenience you may be experiencing

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Review from June K (Daughter of Resident) published on 4 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has recently moved into Grandholm and has settled in well. The care and kindness my mum has received is more than I could have wished for. The staff always have a smile and nothing seems to be too much trouble for them, very caring and thoughtful staff who have a very demanding job at times.
Reply from Karen Paul, Manager at Grandholm Care Home

Thank you for taking the time to leave a review. We are so glad that your Mum is settling in well.

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Review from Ann F (Daughter of Resident) published on 1 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Grandholm Care Home for nearly eight years and I am completely satisfied with the care that she has received. I am kept completely informed as to her condition, even when it is minimal.
Reply from Karen Paul, Manager at Grandholm Care Home

Thank you so much for your comments. They are much appreciated by all the staff.

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Review from Ann R (Wife of Resident) published on 1 July 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been very happy and settled down well at Grandholm, suffering from Alzheimer's and Dementia it is all I can wish for. The staff are caring and friendly although often seem overstressed with a lot to cope with on occasion. Overall there is a happy atmosphere there.
Reply from Karen Paul, Manager at Grandholm Care Home

Thank you for your kind words and for taking the time to leave a review.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Grandholm Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.932 for Grandholm Care Home is calculated as follows: ( (152 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 162 Ratings = 4.932
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.886 Points relating to the number of positive Reviews for Grandholm Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8. 14 Positive Reviews ÷ 15.8 = 0.886
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 25 Jan 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Very good (5)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

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Val Buchan

Job Title: Service Manager Joined: 2020

Val has worked at Grandholm Care Home since 2020. She has been a registered nurse since 2010, after working in admin/accounts roles previously.


Val really enjoys working with the team at Grandholm, supporting our residents to enjoy as fulfilling a life as possible in a safe, friendly, comfortable environment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grandholm Care Home to verify any information. View our terms and conditions. Grandholm Care Home has an Enhanced Service - more info.