Grandholm Care Home

My Dad has been a resident in Grandholm Care Home since September 2018 and during all that time I have been totally satisfied with my Dad's care. The staff are brilliant and take his welfare very seriously. They take the time to get to know him and make him as comfortable as possible. I also find my visits very pleasant which makes things easier for me and my family.

I’ve seen such an improvement in my mum since she’s been admitted. All the staff have been really nice and helpful and made such a difference to my mum. I would strongly recommend anyone thinking of moving as the support is fantastic.

Just had my mum's care review. Very detailed. Took me through all of Mum's notes and showed me just how many activities she has been involved in, both in and out of the home. She has flourished since she arrived. Thanks to all the team on Laurels.

My mum has only been a resident since October 2021 but in that short time, I have nothing but praise for all staff involved. She has onset dementia and the staff are very understanding and patient with her. All her needs are taken care of with no issues from me. I am constantly being updated when required regarding my mum's welfare. I was kept updated during any lockdowns during Covid and could phone at any time to check myself. A big thank you to all staff at Grandholm.

I couldn't wish for a better care home for my father. All staff, whether it be office, admin or nursing, are absolutely a joy to engage with. Nothing is too much trouble at any time I have spoken up, been in and seen them, they always seem very happy to be around and working and to answer any questions that one has. I knew this care home was special when I looked around with a view to finding care for my father. The staff held hands with the residents and spoke so beautifully to them and led them on their way along the corridors. My father has been in this wonderful establishment for six months now and they seem to give me great ideas to boost his happiness here. Nothing is too much trouble in making the residents' time here a happy one, once they get to know what makes each one happy.

Top-down, can't talk highly enough of the care provided but as a family, the security from the staff provided us with peace of mind for her care. Our mother was treated with dignity and encouraged to mix. When visiting, all staff had a smile and welcome for us. Can't believe how lucky to find such a caring team and wonderful care home.

My wife, unfortunately for her and I, has been living in Grandholm Care Home for the past four years. She has dementia and I can honestly say during her stay to date, I have full confidence in Grandholm management and floor staff and in the care they are providing her, it gives me peace of mind. My wife having dementia has been hard for me to cope with but that caring bunch have helped me deal with it and still are. Thank you all and take care.

My mum became a resident in May 2018. She was on the second floor but on saying there wasn't much interaction between residents, Mum was immediately moved to the ground floor which she loved. Her mental capacity was 100% but she needed 24-hour medical care. The nurses and carers were amazing, so competent and caring. Mum loved her meals and up until a week before she died, she still walked with her Zimmer through to the dining room. All through lockdown we were kept updated on Mum's welfare. The staff in all departments couldn't do enough for Mum and the family.

My mum was resident in Grandholm Care Home for almost four years until she passed away very recently. The manager and her team of staff were caring, professional and kind during the length of my mum's stay. Her room was comfortable and always kept clean and the facilities are good. The Covid lockdown was a very difficult time but staff rose to this challenge to ensure the safety of residents and contact with family by appropriate means. I have found the staff to be approachable, friendly, cheerful and able to deal sensitively with any issues.

Amazing team and will never forget the way they looked after him.

We are very grateful to the Grandholm Care Manager for arranging an assessment of my mum in Essex which enabled us to transfer her to be near us in Aberdeen. My mum will have been a resident in Grandholm Care Home for 3 years in May this year. We cannot recommend this care home more highly. The staff are very caring, helpful, cheerful and attentive, and nothing is too much trouble. My mum's personal care is excellent. She had lost weight while at home but quickly regained this, with the plentiful, varied, home-cooked meals which are adapted to suit my mum's needs, following transfer to the home. The 'home bakes' also suit my mum's love of sweet things. There is an air of calm that reassured us that this would be a safe environment for my mum and this has proven to be true. The cleaning staff should also be commended because the home is spotless throughout. Thank you for all you do.

When my mother was first admitted to Grandholm over three years ago, when I visited there were always residents shouting down the corridors, alarms going off and I have to say a smell in the corridor. It is now like a hotel, quiet, clean, organised, friendly and efficient staff.

It’s difficult to put into words how much Grandholm meant to my mum and our family. Mum spent her final two years there and the home, and its staff, couldn’t have been better. They looked after her during lockdown when we couldn’t get in, cared for her when old age began to take its toll and nursed her in her final days. We lost her aged 99 on Halloween and the team looked after both her and us as we sat with her at the end. Grandholm always felt like a home rather than nursing care, and I’d recommend it, and its team, to anyone looking for care for their loved ones.

I am especially thankful for the care given not only to mum in her final hours but to myself and family, the support at this difficult time was very much appreciated.

I would not hesitate to recommend Grandholm to all that wanted any relative very well looked after. They carry out their caring professionally with a smile on their face. Thank you to all the staff.

My mum has been a resident for two and a half years now. I cannot fault the care she receives. She is happy and comfortable and all staff are compassionate and helpful. It gives my dad and I great comfort to know particularly in these difficult times that mum is safe and well looked after. I cannot express my gratitude adequately.

Outstanding care and service provided to our much-loved mum. All staff have worked tirelessly each and every day to provide a safe environment for all residents. Regular updates on the Covid situation and loved ones' needs are greatly appreciated. Once again thank you and stay safe.

My dad has been a resident in the care home for two and a half years and the family all feel he is very well looked after by caring, considerate staff who understand him and his needs. We are so grateful to all the staff and know they are doing their best in what is a very challenging time at the moment.

Extremely happy with the high standard of care provided to my mum. She is very settled and happy and the staff are lovely. Management very approachable they always have time to answer any questions. Fabulous care thanks to all.

My mother who passed recently was a resident at Grandholm Care Home. She has been there from around June this year, and I cannot believe the level of care and professionalism she received from all members of staff. A special thank you to the general manager who was very sympathetic during our difficult time. 10/10.