Hawkhill House Nursing Home

234 North Deeside Road, Milltimber AB13 0DQ
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9.8 74 Reviews
  • Hawkhill House Nursing Home, Milltimber
Hawkhill House is located within one and a half acres of colourful gardens which provide peace and seclusion in the town of Milltimber. The home has a warm family atmosphere, with highly trained staff available to get to know residents individually offering the highest standards of residential, nursing and dementia care on a permanent and short stay basis.

Hawkhill House is home to residents above all else and every aspect of daily life is planned with this in mind. Staff work hard to enable residents to continue living full, active lives, providing personalised care and support as and when it’s required. Hawkhill House staff assess all of the prospective residents to ensure the home can meet their specific care needs. A care plan is then developed, which sets out the tailored package of care and hospitality as agreed.

Within the home, all of the bedrooms are tastefully decorated and furnished to a high standard. Residents are encouraged to bring small items of furniture and other treasured possessions to make the rooms more homely.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1782
  • Self-Funded Nursing Dementia Care: from £1782
  • RESPITE Self-Funded Nursing Care: from £1890
  • RESPITE Self-Funded Nursing Dementia Care: from £1890

These prices are only a guideline, please contact Hawkhill House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Rae Paterson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (14)

Hawkhill House Nursing Home Reviews (74)

9.8

Hawkhill House Nursing Home has a Review Score of 9.8 (9.785) out of 10, based on 23 reviews in the last 2 years.
Over all time Hawkhill House Nursing Home has 74 reviews.

Overall Experience
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Date Published
  • 74
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Reviewer Connection to Hawkhill House Nursing Home
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Total of 74, showing 61-74
Review from Mrs D G (Daughter of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
If you are looking for happy residents Hawkhill fits the bill.
The staff are jolly, welcoming, chatty, attentive and caring even though they are busy all day and every day.
Updating rooms are required and delays in refurbishment is a year behind, though I am happy about this as I have concerns about
residents being disturbed by the noise of the workmen.
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Review from P L (Son of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hawkhill House has provided very good care high level of support for my dad over past years. The staff are extremely supportive, friendly and professional.
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Review from M P (Daughter of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's been 10 months since my mum went into Hawkhill House Nursing Home. It took her a few weeks to settle but now sees it as her permanent home. She joins in with the daily entertainment and chats to some of the other residents. The staff are brilliant with her and they have a good relationship with
my mum as with us and rest of family. When we visit, she is always happy and we can leave knowing she is in safe hands.
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Review from Marie C (Daughter of Resident) published on 2 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed in Hawkhill for end of life care. Both she and our family were treated with great care and compassion and there was always a member of staff available if we needed anything. There is a lovely atmosphere - friendly and warm which helped us all through a difficult time - thank you.
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Review from Y W (Daughter of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The nursing home has undergone some changes since being taken over by Caring Homes. They have created a sensory room and new laundry room. There have has been a lot of changes with staff and several senior members have left. They have an activity leader who tries to motivate the residents in different
activities, however, due to short staffing she sometimes works as a carer, thus meaning there are no activities. She should be given more time and support to be able to do more activities with the residents as she is able to encourage them to take part.
Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

We really appreciate your feedback.
Activities are an extremely important part of life at Hawkhill House and we pride ourselves on ensuring all of our residents get the chance to enjoy an activities programme tailored to their individual tastes or needs, including group, 1 –to-1 and pampering sessions.
We regularly run recruitment campaigns to build our care team thus ensuring they are able to provide person centred care and spend valuable time with our residents and to ensure the Activities Coordinator is able to provide great activities and encourage residents to take part.
Our current Activities Co-ordinator occasionally chooses to work additional shifts as a carer in addition to her shifts leading activities, not in place of them. We welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future, our Home Manager’s door is always open if you wish to discuss any aspects of your relative’s care.

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Review from Rosemary W (Daughter of Resident) published on 17 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident at Hawkhill Nursing Home for three months. She was always treated with the utmost care and respect by all staff. This care was extended to her family who were kindly supported through a difficult time. I especially appreciated being able to stay in her room and be with her constantly
for the last week of her life. I will treasure the memories of this and offer my heartfelt thanks to the staff for their support and attention.
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Review from J Alan G (Husband of Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very very pleased with the overall care provided at this nursing home.
Staff are wonderful, caring, attentive and so patient. They are always smiling and very happy to carry out duties that are required.
My wife is very well looked after. She is always clean, smartly dressed, hair good, face cream
applied. This pleases me a lot.
I feel fortunate to have got her into such a good home.
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Review from G M (Wife of Resident) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hawkhill House is a caring home not a name.
Welcome is warm, staff exceptional, very caring and very patient,
I am very happy to leave my wife in their care. It's a home from home.
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Review from Mhorag S (Daughter of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Hawkhill House since May and I am very pleased with the care she receives. If I have any issues regarding my mother they are always dealt with promptly and efficiently. I have developed a very good relationship with all the staff and find them all approachable. My only minor issue
is as my mother is in a wheelchair permanently she has no way of getting out other than a taxi. I believe driver training is in hand and therefore transport and outings would be a welcome addition.
Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to review Hawkhill House, we really appreciate your feedback. At Hawkhill House we take great pride in ensuring we deliver high-quality care and facilities. We are very pleased to note that you have developed a good relationship with our team and are happy with the care your mother receives. Trips which involve our mini bus can be planned in advance, catering for everyone's needs when possible. Extra driver training is in hand which will increase the opportunities for outings once completed. We always welcome comments and suggestions and the opportunity to improve and we hope you will continue to share your thoughts with us in the home in future.

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Review from Magz (Daughter of Resident) published on 1 December 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Small and friendly in good location. Does need an update, especially shower rooms. Staff very helpful and caring. Contact from home is very good if needing to ask questions or pass on updates. Changes are being made to decoration, and staff are being extremely well trained
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Review from Evan R (Husband of Resident) published on 2 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has just reached 90 and has been a resident here for about a year. She was admitted with dementia and has gradually deteriorated until at present she is very poorly indeed. She can hardly stand, cannot walk a step, sleeps days most of the time, although I do my best to stimulate her interests
as I stay here 7 hours each day.
The standard of care is very good, some carers are quite respectful and we try to thank them accordingly.
Unfortunateley, we both started influenza a week ago; and it's set us back severely, although having antibiotics.
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Review from Lyn S (Niece of Resident) published on 17 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family and I have been so impressed with the level of genuine care and support that was given. During the period of illness, the professionalism of the staff was outstanding. They treated all of the family very kindly and could not do enough for them. During the period, our family member who was
in the care home had the level of support which was very good. Overall; we were very impressed with the provision.
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Review from Mhairi M (Daughter of Resident) published on 17 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since Hawkhill has changed hands, I seem to have less contact with the staff. I live abroad, I find it quite important to have a good contact. I come over twice a year to visit my mother. It is very noticeable that she is very well cared for my the staff of Hawkhill, so excellent on that part (by far
the most important). I hope in the future to be able to have more email contact with Hawkhill.
Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking your time to review Hawkhill House. At Hawkhill we take great pride in ensuring we deliver high quality care and facilities and we’re really pleased to hear that you feel your mother is very well cared for by us. It is important to us that you are regularly kept up to date and have now arranged for a monthly update to be emailed to you. We welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.

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Review from Henry E (Husband of Resident) published on 21 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was admitted to Hawkhill in September 2015 for emergency respite care, and has been there ever since, since it was subsequently decided that she was not fit to return home. The care that she has received has been superb. Her room is comfortable, and well looked after. The staff cannot be faulted
in any way, they are thoroughly professional, and go out of their way to try to make my wife feel 'at home'. They have also been extremely helpful to me in coping with my wife's dementia. All my family are equally impressed with Hawkhill.
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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Hawkhill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.785 for Hawkhill House Nursing Home is calculated as follows: ( (217 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 270 Ratings = 4.785
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hawkhill House Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 29 Feb 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Excellent (6)
How good is our staff team?
Adequate (3)
How good is our setting?
Adequate (3)
How well is care and support planned?
Adequate (3)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (10)

Rae

Rae Paterson

Job Title: Home Manager Joined: 2025

Rae qualified as a Registered Nurse in 2003 and began her career in Aberdeen Royal Infirmary, before discovering a passion for elderly care. She soon transitioned into the care home sector, where her compassionate nature and leadership skills saw her rise through the roles of Staff Nurse and Deputy Manager before becoming a Home Manager in 2012.


With over 20 years of experience, Rae is deeply committed to creating a warm, welcoming environment where residents feel truly at home. Known for her hands-on, person-centred approach, Rae leads her team with empathy and encouragement. Outside of work, she enjoys horse riding, hill walking, and spending time with her family.

Lorne

Lorne Learmouth

Job Title: Customer Relationship Manager Joined: 2025

With a natural ability to build trust and connections, Lorne helps families navigate the process of choosing care with understanding and care. Outside of work, she enjoys countryside walks with her dogs, family time, and exploring new places.

Scarlett

Scarlett MacDonald

Job Title: Regional Manager Joined: 2015

Scarlett is the Acting Home Manager and also a Regional Manager for several care homes. With 30 years of nursing experience in healthcare, she brings a wealth of knowledge and compassionate leadership to her role.

Debbie

Debbie Denton

Job Title: Deputy Manager

Debbie Denton is our Deputy Manager at Hawkhill House.

Pawel

Pawel

Job Title: Chef

I get to know every resident personally and their specific needs. I work closely with other teams to keep up-to-date on any changes to our residents health or nutritional needs.

Colin

Colin Wooley

Job Title: Wellbeing Co-ordinator

Each resident is a unique and special individual; I am hugely privileged to have the opportunity to work in the care industry. Every day brings opportunity, and I want to play my part to enable each resident to know that they have an amazing purpose and find fulfilment in everything they do.


Everyone has a unique set of skills and talents, and I want to help our residents to both utilise and build these. In a great team of colleagues, I want to play my part to the full to help both residents, those close to them and my colleagues all thrive individually and collectively.

Eilidh

Eilidh Gibb

Job Title: Wellbeing Co-ordinator

I love getting to know residents on a one-to-one basis and hearing all their stories. I like to make sure activities are meaningful for each resident.

Lovell

Lovell Castrence

Job Title: Site Maintenance Officer

Lovell Castrence is our Site Maintenance Officer at Hawkhill House.

Laura

Laura Brand

Job Title: Home Administrator

Laura Brand is our Home Administrator at Hawkhill House.

Tess

Tess Mason

Job Title: Housekeeper Joined: 2024

It is important to ensure that our residents home is kept safe, welcoming and comfortable at all times

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