Burnside Nursing Home

The care and attention my mother got was truly exceptional. It was clear all staff were committed to making her as safe and comfortable as possible. The standard of communication amongst the whole team was really impressive. They could answer our questions fully and immediately. I would be very happy to recommend Burnside Nursing Home to any family.

Mum is being so well cared for in Burnside. All staff are friendly and approachable. Their kindness and encouragement have helped Mum to settle in and participate in a variety of activities. As visitors, we are always met with a welcoming, friendly attitude and know that she is safe and being treated with dignity.

We could not have expected anything more from the entire professional staff team.

I am very pleased with the care Mum receives. Staff are always very friendly and helpful whenever we ask them anything. One of the main things for me, regarding Mum's care, is that she is treated kindly and I feel that she certainly is.

The staff are always kind to my sister and all family relatives who visit her.

I have found no issues with my father's care, he is given full attention and treated with full respect. When Dad first arrived he enjoyed taking part in most things and enjoyed an outing in the minibus. Bud sadly, he has lost most of his mobility and can't do this anymore. The staff have been very attentive in helping Dad as he needs more support. I feel he is very safe in this environment and I also have comfort knowing this.

The staff are extremely friendly and caring. Always willing to allow Mum's great-grandchild to visit her, which really makes her day as Mum plays games such as dominoes, cards etc. Was really pleased with the outings she has had and her sports day. She won a medal and a cup, which made me smile. I know that Mum is safe and has the best people looking after her.

My mum has been in Burnside care/nursing home for four years now. I cannot praise the staff, over that time, for the care they have given and shown her. During Covid, which was a very stressful and emotional time for everyone, the staff were fantastic and kept the residents safe. I take comfort that my mum s being cared for 24/7. Thank you.

Burnside Care Home is a home from home. The warmth of the welcome is amazing and nothing is too much trouble for the staff, like all the staff take pride in their work. The food is excellent and you have to be really fussy if you can't find something you can't eat. Management are very open and approachable which engages a good rapport with all staff. I would recommend Burnside to anyone.

Both my Mum and Dad have been residents of Burnside for the last +3 years. Sadly, Dad recently passed away and this caused me to stop and reflect on the quality of care provided by Burnside. Dad was so well looked after and it was lovely to see him develop such a strong bond with a number of the staff. I appreciate that ‘caring’ is what you do, but I feel that at Burnside, you successfully combine top-quality care together with compassion and a sense of fun – a great mix that creates a lovely environment for the residents. It was an environment/atmosphere which suited Dad down to the ground. Although this review was really prompted by Dad's passing, Mum, who recently celebrated her 91st birthday, is also very happy and content at Burnside. Thank you to all members of staff.

My father has been in Burnside care home throughout lockdown. The staff have worked so hard to keep all residents Covid-19 free but allow families to communicate through window visits and Skype. He was the first person I knew to have his 2 vaccinations given. My father is profoundly deaf yet we have managed to work with staff to see how he is and keep in touch with the outside world. Today I managed to get into his room to see him after a Covid-19 screen. It was amazing to just sit with him and see him in person again. I have to give credit to the amazing staff who have had quite journey to reassure residents and their families and to keep in touch regarding health issues. They are responsive to our enquires on how Dad is and I appreciate that they print and deliver my weekly letters to Dad. It is very challenging for all care homes at the moment but a big well done and thank you to Burnside staff for their efforts.

Our Mum was admitted to Burnside Nursing Home in early January, having spent six months in hospital following a major stroke. Having spent weeks investigating various nursing homes in the area, Burnside was the only place that we felt confident could meet Mum’s medical needs. The manager and staff made Mum very welcome and we immediately felt that she was in safe hands, despite Covid restrictions. The communication from the nursing staff and carers was helpful since restrictions meant we were unable to visit. We would recommend this care home to anyone who may be at that stage, where a nursing home decision is imminent.

My Dad is currently in Burnside for Respite care. I cannot fault the care he is receiving. He is very settled and not in a hurry to go home. Cannot thank the admin staff and nurses enough for everything. Even went to the lengths to take photos of him and send them to me. Thank you all.

Both my parents have been resident at Burnside for approx 3 years. I can’t recommend this home more highly. Staff are efficient but caring and most staff have been employed there for many years. There seem to be fewer temporary/agency nurses employed which I believe helps with continuity of staff, and thus makes a difference to residents, particularly those with dementia. I would not hesitate to recommend Burnside to anyone contemplating any level of care for their family member.

Burnside is a fantastic home for our mother. The home and rooms are lovely decorated with beautiful garden space. The staff are absolutely brilliant, very caring and compassionate. They have done a fantastic job during this very hard time and they have all worked so hard. Our mum is happy and very well looked after which has given us peace of mind till we can go and visit her again.

My family cannot thank all the staff enough for the care given to my dad.

All staff are committed and caring. They pay attention to the needs of residents. The staff are also friendly. The state of the home and facilities are good.

I feel confident he is being treated with dignity and understanding. All the staff do an invaluable job with good grace and good humour and always have a welcome smile for those visiting their friends and relatives.

I love the entertainment they put on for the residents, and everybody seems to enjoy a bit of fun with the staff. I'm sure I could not find a better care home for my uncle.

The staff were very friendly and helpful and very willing to please. Nothing was a problem. I would definitely recommend the home to others. I really enjoyed my stay. Once again, thanks for looking after me and I wish all the staff all the best in the future.