Barchester Lethen Park Care Home

Berrymuir Road, Portlethen, Aberdeen AB12 4UF
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9.9 60 Reviews
  • Barchester Lethen Park Care Home, Aberdeen
Lethen Park is located in the town of Portlethen, approximately 10 miles south of Aberdeen City. They provide first-class 24-hour nursing care alongside expert care for people with dementia in their Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in cooking, hospitality and organised activities for residents.

Professionals think you'll find they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £2063

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

These prices are only a guideline, please contact Barchester Lethen Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Annette Brown (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (14)

Visiting

  • The home has open visiting

Parking

  • The home has a front and rear car park

Barchester Lethen Park Care Home Reviews (60)

Total of 60, showing 21-40
9.9

Barchester Lethen Park Care Home has a Review Score of 9.9 (9.936) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Lethen Park Care Home has 60 reviews.

Overall Experience

  • 47
  • 12
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Date Published

60
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Review from June M (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank the staff as a family for their care and attention to our mum. They kindly got my mum ready to take her to her grandson's wedding on Saturday 9th of July. The girls were fantastic that took my mum there to join in on the celebrations.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lethen Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Carolyne C (Daughter of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was told both my parents would have to move into a care home I was a bit apprehensive. I had never been inside a care home before, but my first visit to Lethen Park changed all that.
My husband and I arranged a meeting with the manager who went through everything with us, explaining about life
in a care home which was very helpful. We were then shown around the home by a member of staff who also let us view the rooms that were available. Two weeks later my parents moved into Lethen Park, which says it all really.
Mum and Dad seem to have settled in fine, which I have to give the staff credit for. Every member of staff goes above and beyond to ensure my parents are happy and comfortable.
I can now sleep at night knowing that they are safe and being well looked after.
Thank you, Lethen Park.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lethen Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Diane P (Daughter of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Lethan Park Care Home for 18 months and I can honestly say that she’s been extremely well cared for. The entrainment that is organised for them is incredible.
The staff are really friendly but also very caring and patient. The food is also very good.
I would thoroughly recommend
it to everyone.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lethen Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Deborah G (Daughter of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My biggest regret was placing my Dad in Lethen Park. The initial months were okay but as more and more staff, including managers, left the situation became dire and he experienced really appalling and dangerous care at times. Some individual staff were caring towards Dad but no one was in overall charge
and agency staff cover was widely used so there was no continuity in care and standards and communication were lacking. The stress of this affected Dad's well-being and he was unhappy at Lethen. Sadly new management arrived too late to make a difference to Dad's experience.

Reply from Feedback Team, The Feedback Team at Barchester Lethen Park Care Home

Dear Deborah,
We are very sorry to hear that you didn’t feel that the latter months of your dad's stay were not to the same standard of care he had been receiving or you would expect. The highest quality of care for residents is always our top priority and the team at Lethen are very sad to read that you didn’t feel that this was the case. We would really like to better understand your experience, so please do let us know if you would like to share what you didn’t feel was delivered and we can look into this for you. You can contact us at feedback@barchester.com.
Kind Regards, Barchester’s Customer Feedback Team

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Review from Elizabeth C (Daughter of Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for almost four years, she has a good friendship group with two other residents. My mum enjoys weekly clubs, including crafts and knitting and the nursery children. My mum's room is comfortable and I am always updated with all my mum's needs. The activities have improved this
year and I am happy with my mum's weekly social interactions. There is a huge difference in staff, I have marked a five for the staff that have been here a long time, the new staff I would mark a three. I feel the rooms need a huge update and re-vamp, especially the bathroom.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lethen Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Lorna B (Wife of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been at Lethen Park for less than a month and has settled in well. He has formed bonds with staff and finds being assisted easy, comfortable and he is very content. My partner enjoys spending time with another resident and has formed a nice friendship with him. My partner has had a couple
of issues with settling in such as being clean-shaven every day, however, this issue has been addressed. Nurses are always on hand and approachable, especially with updates. We are promoting my partner's mobility and he is getting stronger each day.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lethen Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Alexander B (Husband of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for five years past October, my wife is a well-loved resident and has settled in well, We have asked for a lock on my wife's door and this is in the pipeline. The activities girl has improved the home and the residents' day. I am happy to see the garden projects are back
up and running and I look forward to eating fresh vegetables next year.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lethen Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Andrea M (Daughter-in-law of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother-in-law here. I have to say without exception every single member of staff is warm welcoming and friendly. I feel She is well cared for. Her room is kept tidy and clean. The staff have definitely engaged with us as a family to try to help my Mother in law settle in and I feel they
have done a great job. I am a nurse myself and I really am impressed with how lovely the staff are.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Lethen Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. It's great to know your Mother-in-law is settling and we thank you for your positive comments. I will pass on your feedback to the team.

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Review from A W (Daughter of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Lethen Park Care Home for two years and I can truly say that her life has been enhanced so much with the care and dedication of the staff in Memory Lane.
Since the lady who runs the activities came on board several months ago, there have been so many good things going on and Mum
is loving it. Great to see her so happy….

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lethen Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S C (Daughter of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Lethan Park for almost 2 years. He is well cared for and nothing is too much trouble for the staff. I can contact them at any time for updates on his wellbeing and always get honest answers. Definately the best choice of nursing home for him. The staff are professional but very kind
towards both residents and family members.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lethen Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments, which are very much appreciated, regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A M (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only one person I have contact with and she is warm, welcoming, helpful and professional. She always does her best to meet my needs and has done a brilliant job throughout the pandemic.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lethen Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Debbie F (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Lethen Park on 10th March, so only a week prior to them locking down the facility due to COVID-19, so I was only able to visit on the day she moved in and a couple of days later. Mum seems to have settled well, and we have a weekly Skype call arranged by the staff which I always look
forward to. The few visits that I have had to Lethen have been extremely positive - not only am I comfortable with the care provided to my mum, but they have been a great support to me too following the passing of my dad just a month prior to Mum moving in. The facilities are lovely and well maintained and I get great comfort knowing the staff there all care so much about the residents.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lethen Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Shona W (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad went into Lethen Park, we have been delighted with the care he has received. After viewing quite a few homes, we knew that he would be very at home at Lethen Park and he settled in very well. Visiting is usually anytime and we always feel welcome. During the Covid-19 pandemic, they have
done their best to keep relatives informed and have set up weekly Skype calls with residents so that family can keep in touch and see their loved one's faces. This has been invaluable and has meant peace of mind for us. The staff work so hard and it really is like being part of a big family.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lethen Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Denise P (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed with the level of care my father has received since he moved in almost three years ago, however, the additional care and attention to his family's needs have been even more impressive since the home went into lockdown due to the COVID 19 outbreak. I am very pleased to get regular
updates when I call and pleased that the staff take the time to make video calls each week. This has been a source of comfort at a difficult time. Thanks to all involved.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lethen Park Care Home

We are pleased that the regular communications and weekly calls are reassuring during this challenging period for all. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. Lethen Park are looking forward to welcoming you back to visit at the earliest opportunity, subject to ongoing guidelines.

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Review from Gary W (Son of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Lethen Park for a while now. The staff are excellent at keeping him safe from the Covid-19. We get a FaceTime every week which, for all residents, is a great thing for the staff to do, especially as they have enough on their plates to do, but even before the Covid-19
outbreak, I find staff very friendly and caring, keeping residents in good spirits. A big thanks to all staff who do a great job under very difficult conditions.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lethen Park Care Home

Thank you for your review during this difficult period for all and our colleagues will be delighted to hear your positive feedback. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from James G (Son of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over three years and in that time, I have witnessed nothing but excellent service, care and attention, from all staff to not only my mother, but to all other residents, when I have had the opportunity to visit her in the resident's lounge, in the dining room, at numerous
organised events, or even as I pass by other resident's room, going to or from my visits. Even if my mother does not subsequently remember any of the events and activities that she has partaken in or simply watched, we, her family have and take great comfort in knowing and seeing that as much as possible is being done to make her life an enjoyable one. We are especially grateful at this current time, to still be able to see and converse with our mum via weekly FaceTime sessions.
My mother has good and bad days, but I've yet to see any staff member having a bad day, they are always so friendly, enthusiastic and extremely caring to my mother and the other residents.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lethen Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Carol C (Granddaughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers looking after my grandma at Lethen are amazing we have a facetime once a week too and their hard work and dedication should be recognised. We as a family are overwhelmed at the kindness and care she receives.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lethen Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Angela M (Granddaughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for any better carers looking after my grandmother. She is always so happy when we get our weekly FaceTime. I am so assured that they are looking after her well. Thanks to all the staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lethen Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Linda E (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lethen Park Care Home provides exceptional care to my Mother who has Vascular Dementia.
I am impressed by how the entire staff work so efficiently as a team in providing round the clock care necessary for my mother and other residents needs. The staff always communicate well with family showing compassion
and caring. It appears evident that no matter what job position staff do, all are competent in providing resident centred care. I’m very happy that my mother is cared for in such a home-like setting.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lethen Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Veronica A (Daughter of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Lethen Park for 3 years and after a slightly difficult start he has settled in well. The staff are friendly and helpful and during this difficult time with Covid 19, they have eased the loneliness by arranging FaceTime chats between me and dad. I am particularly impressed with the
way they have kept all residents safe during these difficult times. Overall they have given my dad a much better quality of life than if he had struggled in his own home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lethen Park Care Home

Thank you for your kind comments and wonderful review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Barchester Lethen Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for Barchester Lethen Park Care Home is calculated as follows: ( (190 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 202 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Lethen Park Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 21 Jan 2025

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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