Barchester Lethen Park Care Home

Barchester Lethen Park Care Home is a fab home that goes beyond expectations looking after my father-in-law, it was their emerald anniversary today and I got in touch to see if they could do something, seeing that Mother-in-law visits on a Friday, and they organised a lovely afternoon tea for them to have together. Honestly, just makes my heart swell that they really look after each resident that lives there.

My dad has been in Lethen Park since the end of March 2023. I can honestly say I was a bit apprehensive at the start as I knew he wasn’t wanting to leave his house but after numerous falls it was a decision I had to make & thankfully I chose a home that I am very happy with! Dad went in for respite initially but once accessed there was no going home. The staff certainly look out for my dad & other residents & in light of a recent fall dad had (not at the care home ) they proved just how caring they are by being diligent & persistent with getting Dad the treatment that he needed! If it hadn’t been for them my dad would have still been waiting for a half hip operation as the hospital kept sending him back to home saying nothing was amiss. I can’t but thank them enough for their professionalism in the situation. Every member of staff seems to be happy in their job & they all work as a team from the manager down to the cleaning staff & it just makes for a very happy environment.

Very happy with the service provided and the activity coordinator is very community and resident-focused. Food is good and the home is well-entertained and active. The garden project has made a huge difference to the building.

Barchester Lethen Park Care Home are always attentive and caring towards my mum in memory lane, the activities girl ensures my mum is well cared for and always has lots to do. The new activity assistant is really compassionate to my mum's needs. The food is always to a high standard and also is the rooms. The staff have changed recently however I am very happy with this change and the manager is lovely. Lastly, the admin lady is just wonderful and always helps me when I call

My gran moved into Lethan Park recently, but the difference since she moved in has been unbelievable and so amazing to see! It is very clear that she is well cared for by the staff and thrives on the company of the other residents and the engaging activities that are provided by the staff. The communication, compassion and care that has been shown by the whole staff has made the transition into a home much easier for the whole family. Knowing my gran is well cared for and happy is all that we could wish for - thank you.

From my first dealings with Lethen Park Care Home, I was impressed. One member of staff spent an hour showing us around, and we knew by the end of the hour that we would be happy to have Lethen Park as Grandma's new home. From then on, every member of staff has gone out of their way to welcome not just Grandma but all of us. I cannot praise the staff enough for the time and care they have given. As a family, we feel that we have got the lady we loved and knew back (or almost!), and Grandma herself is more settled and happy than we ever could have hoped for.

Our mum recently had a fall in the home, and an ambulance had to be called. The nurse in charge called us right away so we could be with her while waiting for the ambulance. The staff were amazing with both us and Mum. They tried to keep her as comfortable as possible while dealing with all the other residents. Mum was shown respect and dignity throughout her ordeal. The nurse in charge was due to go off shift and on holiday but chose to stay with Mum until he had confirmation that she was going to be OK. All of the staff on duty that night were amazing.

The best care that anyone could wish for. They always go the extra mile. Keep up the excellent work. Activity organiser gets everyone going. Food is good, always caters for different needs. They have special nights to get the whole family involved. Great care home.

Standard of care is great. Very friendly staff. He gets taken out and about, which is great for him. Always involved when he can be. Plenty of entertainment which is well organised and residents enjoy getting out in the garden to sit or help is a boost. All good.

We would like to thank the staff as a family for their care and attention to our mum. They kindly got my mum ready to take her to her grandson's wedding on Saturday 9th of July. The girls were fantastic that took my mum there to join in on the celebrations.

Thank you, Lethen Park.

I would thoroughly recommend it to everyone.

My biggest regret was placing my Dad in Lethen Park. The initial months were okay but as more and more staff, including managers, left the situation became dire and he experienced really appalling and dangerous care at times. Some individual staff were caring towards Dad but no one was in overall charge and agency staff cover was widely used so there was no continuity in care and standards and communication were lacking. The stress of this affected Dad's well-being and he was unhappy at Lethen. Sadly new management arrived too late to make a difference to Dad's experience.

My mum has been a resident for almost four years, she has a good friendship group with two other residents. My mum enjoys weekly clubs, including crafts and knitting and the nursery children. My mum's room is comfortable and I am always updated with all my mum's needs. The activities have improved this year and I am happy with my mum's weekly social interactions. There is a huge difference in staff, I have marked a five for the staff that have been here a long time, the new staff I would mark a three. I feel the rooms need a huge update and re-vamp, especially the bathroom.

My partner has been at Lethen Park for less than a month and has settled in well. He has formed bonds with staff and finds being assisted easy, comfortable and he is very content. My partner enjoys spending time with another resident and has formed a nice friendship with him. My partner has had a couple of issues with settling in such as being clean-shaven every day, however, this issue has been addressed. Nurses are always on hand and approachable, especially with updates. We are promoting my partner's mobility and he is getting stronger each day.

My wife has been a resident for five years past October, my wife is a well-loved resident and has settled in well, We have asked for a lock on my wife's door and this is in the pipeline. The activities girl has improved the home and the residents' day. I am happy to see the garden projects are back up and running and I look forward to eating fresh vegetables next year.

I visited my mother-in-law here. I have to say without exception every single member of staff is warm welcoming and friendly. I feel She is well cared for. Her room is kept tidy and clean. The staff have definitely engaged with us as a family to try to help my Mother in law settle in and I feel they have done a great job. I am a nurse myself and I really am impressed with how lovely the staff are.

Since the lady who runs the activities came on board several months ago, there have been so many good things going on and Mum is loving it. Great to see her so happy….

Dad has been in Lethan Park for almost 2 years. He is well cared for and nothing is too much trouble for the staff. I can contact them at any time for updates on his wellbeing and always get honest answers. Definately the best choice of nursing home for him. The staff are professional but very kind towards both residents and family members.

Only one person I have contact with and she is warm, welcoming, helpful and professional. She always does her best to meet my needs and has done a brilliant job throughout the pandemic.