Barchester Lethen Park Care Home

Amazing service and I couldn't believe how quickly mum settled in. Straight away mum was joining in with activities and making connections with staff ans other residents. Family and friends are always welcomed and looked after too. Thank you!

The staff are always looking for ways to entertain the residents. In my father's case, they knew he loved art and painting, so they arranged a trip to the local art gallery to view the displays and exhibits. Including a visit to the cafe. Dad loved being back there after many years.

In the most part as a family, we are very happy with the care and support our Mum receives at Lethen Park. Recently her hearing aids went missing and the Team were so helpful in getttng replacements. The activities are good but sometimes 'take over' which can be overwhelming. For both Residents and visitors, staff should be easily identified by badges. Regularly staff do not wear them. I would recommend no personal phones on staff when working unless approved for specific reasons. This would ensure families know when on handsets it is work. The floral displays in the car park and the garden have been hugely welcome and are uplifting. The majority of the Team work really hard each day to deliver the best experience for all Residents. The weekends do however seem to lack supervision sometimes leaving staff in sole charge of areas. A key improvement, if possible, woukd be to have a focal or single point of contact to coordinate care, needs, appointments etc.

Mum had a great time and met her old neighbour from where she used to live. Amanda gave us an information pack for guidance on what may be ahead for mum with her dementia journey.

I went along with my sister to the first meeting of the dementia cafe. We met several other people whose family member was also a resident. It was great just to chat about the same issues and problems we all share. Plus we had some lovely cake and coffee. Great job by Amanda and rest of the staff.

My grandmother moved into Lethen Park in June 2026, following significant cognitive and physical decline where her safety was at risk and she had become very isolated. With social care experience in the family, we were anxious about the move - but the first months have been very positive for her. She has settled well into group living, supported by all staff.

We know there will be bumps ahead, but her experience has been excellent. Kevin was so supportive while we prepared her room. Amanda and her team have given Granny a wonderful range of activities - it's lovely seeing her socialise again and rediscover skills she'd lost. She is so proud of her paintings on her wall!

The building is kept clean and tidy and routines and care offered meet her needs well. She is more active, eating well, socialising and far less anxious knowing staff are there 24/7.

The only areas we feel could improve are delays in sharing the care plan and some aspects of communication from management.

My husband has just moved in and all staff have done their best to ensure that his transition was smooth. Every time I visit I see staff going about their duties in a friendly and professional manner. I always get acknowledged / by name and it just took one day for staff to know who I was in to see. All my queries are answered and I feel comfortable asking about anything. It's early days but so far I am very pleased .

My father was in Lethen Park for two weeks of pain monitoring and my feelings about it are extremely mixed. On the one hand the building itself is clean and bright and well furnished, the staff are overall very pleasant and the food is more than adequate. On the other hand there are some serious issues. I made a complaint that my father had been wearing the same clothes for the first three days he was there (was told I was mistaken but I wasn't). On day four my sister called to say dad was wearing a grey shirt he described as 'scratchy'..he doesn't own a grey shirt. I went in the following day and he was wearing a peach coloured t-shirt which most certainly didn't belong to him..on further investigation neither did the underpants or pyjamas which were in his drawer. My father got home and I received an invoice for well over £1000 when it should have been less than £500. Worst of all was that dad was released without his diabetic meds and no one thought to advise us he'd run out.

Thank you to everyone at the home for the wonderful work you do-we

We are 100% happy with the care our dad is receiving, we are delighted with everything. He has flourished since being in the memory lane unit and our family are always welcome in the home. We have hosted gatherings in the blue lounge and it is such a great feeling to know we can do this. Amazing home and staff are always there for you. We not only observe this with our dad but when we are in, the love to others can be seen and everyone is treated so well. Nothing is ever too much bother for anyone.

My dad had a very short stay at the nursing home due to his illness being further on than we were told, however we as a family was so happy when he was offered a room with Lethen Park. From the moment he arrived he was treated with total TLC. Unfortunately he only had 9 days here however the care and compassion he received was just amazing right up till he passed away on Christmas Eve. The care and attention we all got on his last few hours just made a really a very hard situation so much easier to cope with. As soon as we're arrived here with dad we were made to feel very welcome

I was particularly pleased with the way my personal stress problem was dealt with. The care manager showed alot of sympathy and helped me achieve the resolution I needed.

All the staff are great, mum is very happy and enjoyed the environment, all staff are always happy to help and very attentive. Mun enjoyed the dancing and the hairdressers and activities have been amazing taking my mum to a park entertainment is always amazing. Management and amin are wonderful

Dad has issues with washing & changing clothes. Staff trying hard to help. The activities coordinator goes out of her way to organise an outing or activity to engage Dad and has formed a close bond with him. She goes the extra mile.

Our mum moved into Lethen Park from hospital after a turbulent 6 months and a broken hip. It sadly turned out this move was her last 6 weeks of life, and we cannot thank the staff enough for the gentle caring and support provided not just to mum but to us as well, particularly during her final week. Even though mum was sedated on palliative care that last week, and we were there most of the time, many of the staff in her unit came in to say goodnight to her when going off shift. That level of care went above and beyond.

The past few month my beloved sister has been a resident at Lethen park. During this time the management and all the staff have been simply amazing. My sister is so very young and has been at Lethen park due to a Brain tumour. The end of life process has been so very empathic, caring and treated with the upmost dignity. our beloved sister passed away in a home that shows so much love and care to everyone including us as relatives. We can not thank Lethen Park enough. We would like to say a special thank you to the night shift team in particular they were beyond amazing. We would like to thank the activity staff for all their compassion during this time. We would like to say a special thank you the maintenance manager for making my sisters room feel so very special for the time she was there. We will be for ever thankful to the staff at Lethen park. love always in my heart.

Everyone is so welcoming

You guys are amazing!

Staff are dedicated and friendly.

My dad's been in Lethen for about three years now. He is really well cared for and enjoys the range of activities provided. As I live in Glasgow, it helps me seeing him on social media joining in and enjoying himself.