Barchester Lethen Park Care Home

Berrymuir Road, Portlethen, Aberdeen AB12 4UF

Barchester Lethen Park Care Home, Aberdeen, Aberdeenshire
Barchester Lethen Park Care Home, Aberdeen, Aberdeenshire
Barchester Lethen Park Care Home, Aberdeen, Aberdeenshire

Lethen Park is located in the town of Portlethen, approximately 10 miles south of Aberdeen City. They provide first-class 24-hour nursing care alongside expert care for people with dementia in their Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in cooking, hospitality and organised activities for residents.

Professionals think you'll find they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.

Group: Barchester Healthcare Ltd

Person in charge: Cathy Galbraith (Home Manager)

Local Authority / Social Services: Aberdeenshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 57 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 55+.

Single Rooms: 55

Shared Rooms: 1

Rooms with ensuite WC: 48

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

The home has open visiting

Parking:

The home has a front and rear car park

Latest Care Inspectorate* Report on Barchester Lethen Park Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 12 Feb 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

8.9 Barchester Lethen Park Care Home has a Review Score of 8.9 (8.933)

The Review Score of 8.9 (maximum of 10) for Barchester Lethen Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Barchester Lethen Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.231 for Barchester Lethen Park Care Home is calculated as follows: ( (45 Excellents x 5) + (44 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 108 Ratings = 4.231

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.702 Points relating to the number of positive Reviews for Barchester Lethen Park Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 8 Reviews ÷ 11.4 Target = 0.702

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Lethen Park Care Home?

  • Extremely LIKELY
    5
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Lethen Park Care Home

  • Daughter of Resident/Service User
    5
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1

A fantastic day for residents and family. The staff pulled out all the stops to make this special celebration for everyone. The friendly and caring sides shows through in all the staff in this home.

How likely would you be to recommend Barchester Lethen Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall my aunt is happy in Lethen Park, the staff are all lovely to her, even when they are extremely busy with residents who require a lot more care. She told me today (Sat 21/10/17) that is was the best ever afternoon she has had since moving to the home, the new activities leader has some excellent and fresh ideas to involve them in and she appreciates it all. Relatives and residents are made to feel very welcome to join in the activities, she is there for us, as well as residents, very welcoming, we know when we are not there she is occupied and joining in some activity. Overall we are happy with the home, the downside is the turnover of staff, hopefully, that might settle down soon, as they are a great team.

How likely would you be to recommend Barchester Lethen Park Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother has been at Lethen Park for sixteen months and although it has taken a while for her to settle, I see a peacefulness that never existed when she was in her own home. Ideally, there should be more staff to give each service user the help they need, simple things like being taken to the toilet when they ask, without having to wait until there is enough staff to do so. More activities and stimulation would be a real benefit as would outings.

How likely would you be to recommend Barchester Lethen Park Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My father settled in without any difficulties. I found the whole experience of putting my father into a care home very emotional. The staff were very supportive and I couldn't have got through without them. This covers the whole team, domestic, nursing, catering, manager etc.
My father's needs are always taken care of with care and dignity. Staff make me feel welcome when I visit.

How likely would you be to recommend Barchester Lethen Park Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Cathy Galbraith, Operations Manager at Barchester Lethen Park Care Home responded to this review on 17 Oct 2017:

Thank you on behalf of myself and staff for this lovely review. We try to make the transition into care as easy as possible for our new resident and family members.

Staff are always helpful and found management recently, no dealings at all. Could be doing with a more hands on manager like in the past. Home is needing refurbishment.

How likely would you be to recommend Barchester Lethen Park Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Cathy Galbraith, Operations Manager at Barchester Lethen Park Care Home responded to this review on 05 Sep 2017:

Thank you so much for your review. I will pass on your comments to the staff. I have just joined the home mid August and hopefully you will see a lot more of me when you are in. Please feel free to come in for a chat and a coffee as my door is always opened.

Excellent care home. Staff are always friendly, smiling and very helpful. Sometimes I get the impression short staffed especially at weekends though. Mum has settled in well and lots of activities now. Only bad comment I would say is sometimes bathroom not cleaned properly i.e especially the floor but it could be it's cleaned in morning and accidents happen later which is no fault of the staff.
Food seems good and varied and alternatives offered.
Overall I highly recommend this care home and I think the staff are wonderful that I have met.
They are happy and caring and seem to have a wonderful rapport with residents.

How likely would you be to recommend Barchester Lethen Park Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

The staff work extremely hard, it's not an easy job. The furnishings in the rooms are very basic considering it costs my mother £1500 a week. The armchairs in the common room are fabric which is a bad idea because some are urinated on. The staff do wash them (wipe them actually) but I think they should be covered in a waterproof material. New dining tables and chairs in the eating area are ideal.

How likely would you be to recommend Barchester Lethen Park Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

After having spent six months in a psychiatric hospital, my husband was discharged to Lethen Park in March 2017. The initial impression was one of "calm" after being in an environment of very sick people. Like everywhere else, a nursing home depends on caring staff.

For the most part, Lethen Park has very caring staff working in very difficult circumstances. Staffing has been stretched during the holiday period and there are a lot of inexperienced staff under training. The priority for them must be kindness and care - this is far more than a job!!

I am happy most of the time and if I have any problems I express them and they are rectified. The department could do with more space but residents seem content.

How likely would you be to recommend Barchester Lethen Park Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My Mum has been in Barchester Lethen Park Care Home for a few years now and I have had no concerns about her care. The staff are friendly and very capable. My mum settled in right away and was aware of her surroundings before her dementia got too bad. Many of the staff are still there and have been for many years and know my Mum well. I was my Mum's main carer so I know I can visit her and come away knowing she is in good hands. Thank you all so much.

How likely would you be to recommend Barchester Lethen Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

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Care Home Idol 2016

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