Moss Park Care Home

The staff in the care home are really lovely. The room is a bit shabby and could do with a freshen up. The staff have coped very well with the Covid outbreak and the care manager has been brilliant in letting us see our relative.

My only issue is the size of the bedrooms, they are very small. My mum likes to watch TV and there is no room to move her chair so that she can see the TV properly, she has to watch it at an angle. The downstairs part of the home is much nicer than the upstairs. These issues are not anything that the staff can do anything about but, the care company needs to bring it up to a better standard.

The care and staff are above in their approach.

We are always kept informed of any issues and concerns. The staff are friendly and helpful on the phones or when visiting. There is a happy atmosphere in the home. We are very contented in the fact that he is being extremely well cared for and is happy.

My recommendation would depend on individual need. Management and staff have been doing a great job during the pandemic and this should be recognised. I realise with the level of her dementia, Moss Park is the best place for my mother to be but I feel if there were less bedrooms enabling decent bathrooms and larger bedrooms it would be much, much better. The food is fantastic and the chef also deserves individual recognition.

The staff are fantastic and very accomodating at Moss Park. Their handling of the lockdown period and subsequent restrictions was very good. I have complete confidence in their professionalism.

My mother-in-law is very well looked after by the staff and management of Moss Park. The food is excellent and activities are varied and very regular. During the recent Covid-19 pandemic, Moss Park took every precaution to keep their residents and staff safe. For that we the family, are very grateful.

Since the pandemic, the home has been extremely vigilant and I have nothing but praise for the home's efforts at keeping the residents and staff safe and allowing visits when safe to do so.

I am very impressed with Moss Park Care Home. The manager and staff are very kind and caring, and the food is excellent as well. My uncle is happy there.

Very impressed, both with facilities and with staff.

A home from home.

My wife has been a resident at Moss Park for about two years. I am very pleased with the way she is looked after. The food is good, the staff are kind, considerate and always make me feel welcome. When I visit, I know my wife is well-loved, after which is a great comfort as my home is 50 miles away. I phone every day I am not visiting and the staff are always very pleasant. I cannot praise the home and staff enough - God bless them all.

The care my mum is receiving at Moss Park is excellent. The staff provide care and support 24/7 and at all times, the residents are treated with not only dignity but also patience and understanding. Nothing is a problem - whatever she needs or wants is provided. The food is beyond excellent and it is all homemade. I would not hesitate to recommend Moss Park to anyone needing similar care or treatment.

Excellent, compassionate care. Each resident is treated with respect and regard to individual needs and preferences. The manager is highly visible in the home and always available to us if we have any concerns. Sometimes I think the home could be a little cleaner but overall, we are very happy.

Many thanks to all concerned.

I moved here about one month ago and find the facility meets my needs, the food is good and plentiful. The staff are helpful, friendly and kind. If there were automatic doors it would be the icing on the cake.

The dog is absolutely stunning. I enjoy being with the dog. Food is good.

I love the care home. Staff are friendly and hard working. I love the new dog the home has.

My mother was moved to this care home in December 2018 from another home. We were a bit nervous of the move. When we did arrive the manager had put us at ease. The home is very homely which is what you want for a family member, and also get the added bonus of first class nursing care. The staff have been very good to my mother and attend to all her needs. She enjoys the food and all the home baking. Any time the Doctor changes her medication we receive a phone call to tell us. There is always something going on, musicians, plays etc.

The staff are kind and considerate.