Moss Park Care Home

St John's Road, Caol, Lochyside, Fort William PH33 7PR

Moss Park Care Home, Fort William, Highland
Moss Park Care Home, Fort William, Highland
Moss Park Care Home, Fort William, Highland

Located within a residential area of Fort William, Moss Park Care Home is a purpose built 40 bedded facility offering Dementia, Nursing, Respite and End of Life care.

At Moss Park Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have stunning views of Ben Nevis.

Chefs at Moss Park pride themselves on knowing the tastes of Residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Eileen Kerr (Home Manager)

Local Authority / Social Services: Highland Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Scottish Gaelic; Gaelic, Polish

Single Rooms: 40

Shared Rooms: 0

Rooms with ensuite WC: 40

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Moss Park Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 17 Jan 2018

Please contact us for information regarding our bed availability

Reviews

9.7 Moss Park Care Home has a Review Score of 9.7 (9.678)

The Review Score of 9.7 (maximum of 10) for Moss Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Moss Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.678 for Moss Park Care Home is calculated as follows: ( (170 Excellents x 5) + (62 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 239 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Moss Park Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 11 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Moss Park Care Home?

  • Extremely LIKELY
    15
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Moss Park Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • more

My wife was admitted as a resident in August 2017 and seems to have settled quite well. I visit three days a week (100-mile round trip) and always receive a warm welcome from staff to management and encouraged to discuss any problems I may have with sympathy and understanding. After nearly 60 years together, it is nice to know she is in safe and kindly hands and will be looked after. We are both 83 years old and "kindness means so much in old age".

How likely would you be to recommend Moss Park Care Home? Extremely Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My mother spent a year in Moss Park and their care and commitment to her were quite exceptional. Her many health issues were dealt with extremely well and she was looked after with the greatest of care and consideration. The staff went well out of their way to provide her favourite foods and treats and to help her with getting some new clothes and in fact, anything that she requested was fulfilled on with love and kindness. Remarkable and wonderful staff.

How likely would you be to recommend Moss Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been in Moss Park for over 5 years, and I can only praise the staff for the care and attention they give my wife as far as I am concerned. I would rate Moss Park as the best in the land.

How likely would you be to recommend Moss Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the review very helpful and helps me understand what care the residents get.

How likely would you be to recommend Moss Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Moss Park Care Home are very friendly to my father. They help him very much. I feel very happy they are looking after him so much.

How likely would you be to recommend Moss Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have previously had a bad experience of and with a nursing home and I am exceptionally pleased and delighted to say that Moss Park is the complete opposite. I am always notified if there is a problem or my dad takes unwell and kept up to date of proceedings. Management is knowledgeable and efficient. Care staff are friendly, polite and considerate to all my dad's needs physically and emotionally.
The residents are stimulated through numerous activities. Families too are supported when things can get emotionally difficult. A caring care home.

How likely would you be to recommend Moss Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum only got to stay in Moss Park for a few weeks, but in those weeks she was happier and comfier that we had ever seen her.
The care was second to none, the staff were exceptionally kind and professional.
We would not hesitate in using again.

How likely would you be to recommend Moss Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My partner has MS. She is in bed all the time and is totally reliant on staff to do everything for her. The staff when working with her talk to her all the time and have a routine in place to help stimulate her. The staff always keep me up to date with her care and call me if there are any changes in her condition. Both myself and our son are very pleased with the care and help she gets at the home.

How likely would you be to recommend Moss Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

They are doing a good job with my mother. Certain carers are better than others. But overall I'm happy that she in this home. No complaints at all.

How likely would you be to recommend Moss Park Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Exemplary care throughout from all staff towards residents at Moss Park.

How likely would you be to recommend Moss Park Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Moss Park is an excellent caring environment and I cannot praise the staff highly enough. The do an absolutely brilliant job looking after my mother. She is happy, always smart in appearance and is forever getting taken out and about. Her quality of life has improved considerably since she entered Moss Park and when I come to visit they do an excellent job in looking after me too.
All in all, I cannot praise Moss Park enough.

How likely would you be to recommend Moss Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have called at Moss Park once a month for a number of years now. I have a talk with some of the residents and this is a regular thing. During that time a relation of mine spent the last few months of her life there. I have never been anything but impressed with the care given.

How likely would you be to recommend Moss Park Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Just been to a fantastic with Ceilidh Santa calling, then a wonderful buffet and all staff first class.

How likely would you be to recommend Moss Park Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was a resident in Moss Park for two years until she passed away in October 2012. I have to say the care and attention she received from all staff was amazing. Nothing was too much bother and she was treated like one of their own family. From the Manager to the domestics, all were exceptional.

How likely would you be to recommend Moss Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caring staff, great loving manager, cosy, lovely garden, good nursing home. Understanding with relatives, calmly dealing with any situation, great chef. Relaxed atmosphere. A sense of humour.
Care staff are on quite a low pay for such a hard job and the skills they need to carry it out! More pay would keep their staff instead of having to train new staff when they move jobs for higher wages available in the care sector.

How likely would you be to recommend Moss Park Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

HC-One, Careline Team at Moss Park Care Home responded to this review on 03 Oct 2016:

Thank you for your very kind comments about Moss Park and the care provided there. We do try to be competitive with wages and I am pleased to say that we have agreed to adopt the Scottish Living Wage for our care staff effective from 1st October 2016.
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.

My father stayed at 'Moss Park Care Home' for the last 10 months of his life with dementia. He was from Yorkshire. I was always greeted with friendly, professional kindness by all members of staff. I cannot recommend highly enough the leadership from the management and nursing team. My father was cared for as an individual with respect and dignity during his stay until his death at 'Moss Park Care Home'.

How likely would you be to recommend Moss Park Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very pleased with the care my aunt has received since entering 'Moss Park Care Home' 11 months ago. The carers and management have been very helpful at all times. My aunt is very happy there.

How likely would you be to recommend Moss Park Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother stayed here for 2 weeks respite in July. We were greeted at the entrance by a friendly smiling member of staff and shown to Mum's room. There we were served a pot of tea while we did the admin (very thorough questions, all of her needs/likes/dislikes). It was a ground floor room with a nice view and en suite. Very near to where the communal areas were. Everywhere was spotlessly clean and pictures etc very decorative. I noticed the staff photos with names too.
We were shown round, my mum was interested to see the dining room (all set for dinner) and the menus on the tables. She has dementia so not able to do a review or form an opinion but I myself was very impressed. All the staff I saw were cheerful and busy and clean! My mum came back with a nice haircut, fingernails well trimmed and clothes all fresh and clean. I was also happy to see they have a minibus here and have outings.

How likely would you be to recommend Moss Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt is happy and well settled there. She also enjoys all the activities.

How likely would you be to recommend Moss Park Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Fantastic staff and very relaxed. Environment with a nice clean facilities and good reputation in the area of Lochaber.

How likely would you be to recommend Moss Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Moss Park Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

April 2014

2014 Carehome.co.uk Awards

Recipient: Moss Park Care Home

Date: Friday 04 Apr 2014

more details

February 2014

Top 20 Care Homes Scotland 2014

Recipient: Moss Park Care Home

Date: Saturday 01 Feb 2014

more details

Job Vacancies

Staff Profiles

Eilidh

Eilidh Kerr

Job Title: Home Manager

Joined: 2014

Description:

As a Registered Nurse, Eilidh has gained many years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked for the company for a number of years, Eilidh closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.

She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Moss Park.

When asked what she enjoys most about
her role, Eilidh remarked:“I love working closely with my colleagues for the benefit of our
Residents.”

Away from work, Eilidh enjoys reading, gardening, historical dramas and sci-fi movies.

If you would like to find out more information about Moss Park, Eilidh has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

T 01397 700815
W hc-one.co.uk
E mosspark.manager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Moss Park Care Home