Moss Park Care Home

St John's Road, Caol, Lochyside, Fort William PH33 7PR
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9.6 66 Reviews
  • Moss Park Care Home, Fort William
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Care Provided by Moss Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1652

These prices are only a guideline, please contact Moss Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £267.10 per week if you’re over the age of 65. This support is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Helen Maclean (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
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Moss Park Care Home Reviews (66)

9.6

Moss Park Care Home has a Review Score of 9.6 (9.599) out of 10, based on 15 reviews in the last 2 years.
Over all time Moss Park Care Home has 66 reviews.

Overall Experience
  • 48
  • 15
  • 3
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Date Published
  • 66
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  • 15
  • 51
Reviewer Connection to Moss Park Care Home
  • 23
  • 10
  • 10
  • 5
  • 5
  • 3
  • 2
  • 1
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  • 1
  • 1
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  • 1
Total of 66, showing 61-66
Review from Jackie D (Stepdaughter of Resident) published on 3 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff, great loving manager, cosy, lovely garden, good nursing home. Understanding with relatives, calmly dealing with any situation, great chef. Relaxed atmosphere. A sense of humour.
Care staff are on quite a low pay for such a hard job and the skills they need to carry it out! More pay would
keep their staff instead of having to train new staff when they move jobs for higher wages available in the care sector.
Reply from HC-One, Careline Team at Moss Park Care Home

Thank you for your very kind comments about Moss Park and the care provided there. We do try to be competitive with wages and I am pleased to say that we have agreed to adopt the Scottish Living Wage for our care staff effective from 1st October 2016.
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.

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Review from Sheila B (Daughter of Resident) published on 18 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father stayed at 'Moss Park Care Home' for the last 10 months of his life with dementia. He was from Yorkshire. I was always greeted with friendly, professional kindness by all members of staff. I cannot recommend highly enough the leadership from the management and nursing team. My father was cared
for as an individual with respect and dignity during his stay until his death at 'Moss Park Care Home'.
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Review from Jean M (Niece of Resident) published on 17 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care my aunt has received since entering 'Moss Park Care Home' 11 months ago. The carers and management have been very helpful at all times. My aunt is very happy there.
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Review from Lydia M (Daughter of Resident) published on 15 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed here for 2 weeks respite in July. We were greeted at the entrance by a friendly smiling member of staff and shown to Mum's room. There we were served a pot of tea while we did the admin (very thorough questions, all of her needs/likes/dislikes). It was a ground floor room with a nice
view and en suite. Very near to where the communal areas were. Everywhere was spotlessly clean and pictures etc very decorative. I noticed the staff photos with names too.
We were shown round, my mum was interested to see the dining room (all set for dinner) and the menus on the tables. She has dementia so not able to do a review or form an opinion but I myself was very impressed. All the staff I saw were cheerful and busy and clean! My mum came back with a nice haircut, fingernails well trimmed and clothes all fresh and clean. I was also happy to see they have a minibus here and have outings.
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Review from Margaret S (Niece of Resident) published on 1 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is happy and well settled there. She also enjoys all the activities.
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Review from Alexander M (Son of Resident) published on 8 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff and very relaxed. Environment with a nice clean facilities and good reputation in the area of Lochaber.
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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for Moss Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.599 for Moss Park Care Home is calculated as follows: ( (119 Excellents x 5) + (45 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 177 Ratings = 4.599
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moss Park Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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