Tranent Care Home, Tranent, East Lothian
Tranent Care Home, Tranent, East Lothian
Tranent Care Home, Tranent, East Lothian

Located in the East Lothian town of Tranent on the outskirts of Edinburgh, Tranent Care Home is a purpose built 60 bedded property offering Dementia and Nursing care.

At Tranent Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. There is a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Chefs Tranent pride themselves in knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Janet Decourt (Home Manager)

Local Authority / Social Services: East Lothian Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Tranent Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

8.8 Tranent Care Home has a Review Score of 8.8 (8.817)

The Review Score of 8.8 (maximum of 10) for Tranent Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Tranent Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.4 for Tranent Care Home is calculated as follows: ( (81 Excellents x 5) + (59 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 155 Ratings = 4.4

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for Tranent Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tranent Care Home?

  • Extremely LIKELY
    8
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tranent Care Home

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mother likes plain food, no curries, and the fish is mostly over cooked. I know they get 2 choices on main courses - could they not get 2 on dessert? Other than that she gets on fine. I think she has settled in now and she gets on well with the staff. Thank you.

How likely would you be to recommend Tranent Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Katie Price, Careline Advisor at Tranent Care Home responded to this review on 13 Nov 2017:

Our Chef at Tranent welcomes feedback regarding the menu and current choices. If the dessert is not to a resident’s liking we have ice cream, custard, cream rice or a variety of yoghurt flavours. The fish is cooked so that it is flaky or cooked in a sauce and can be easily eaten by all residents in the Home. The other option is to have your fish breaded or crumbed.

You couldn't ask for better staff to look after your loved one my mother was there for 8 months and the care she got was up and beyond what you would expect the staff couldn't do enough to make my mother's stay restful and happy I'm pleased she had her last days there can't thank them enough

How likely would you be to recommend Tranent Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel mum has improved overall since she came to Tranent Care Home. Her appearance, weight and mental alertness all seem to be better. Well done Tranent Care Home!

How likely would you be to recommend Tranent Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We as a family have had no problems with the care our mother has received at the nursing home since her admission in 2015. Any problems we have had, have been dealt with promptly. Nursing staff helpful and polite.

How likely would you be to recommend Tranent Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Mother-in-law has changed completely. No longer sitting in her room anymore on her own and is also eating her meals at the table in the dining room now and is happy within herself.

How likely would you be to recommend Tranent Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

As you will be aware there have been a number of issues that have either been dealt with or are continuing to be dealt with.

I have found a great improvement in the laundry service and as all clothes are now tagged with the resident's name, only my Mothers clothes are now placed in the wardrobe.

The staff are very good at their job, and when I had concerns with an agency carer this was resolved quickly and effectively.

I still have concerns during meal times, when residents are placed at the table 1 hour prior to the meals being served, residents are wandering about the dining room and in and out of the dining room and noise levels increasing. I don't believe that this environment is safe, secure or a nice place to sit and have a meal.

How likely would you be to recommend Tranent Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Poor

Rooms: Excellent

Value for Money: Don't Know

HC-One, Careline Team at Tranent Care Home responded to this review on 22 Nov 2016:

Thank you for taking the time to provide feedback about the home and we are pleased to hear that you are seeing improvements. We have employed two new very experienced Chefs and are continuing to work with our staff to improve the mealtime experience for all our residents.

Staff are very kind, approachable and helpful. My mother is particularly difficult and aggressive and staff are incredibly patient with her and are always cheerful. There have been many improvements which make the home a lovely environment for the residents. I am entirely satisfied with the care given to my mother- am grateful to staff as dementia residents are particularly challenging- I could not do their job!

How likely would you be to recommend Tranent Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

If all carers were as efficient as others things would run a lot smoother and would be a much happier environment.

How likely would you be to recommend Tranent Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Satisfactory

Activities: Very Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home is really good, apart from the shower room, think the flooring needs replacing. The staff are super, great, also the food is great and I get the choice if I don't like whats on the menu.

How likely would you be to recommend Tranent Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Poor

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

HC-One, Careline Team at Tranent Care Home responded to this review on 28 Apr 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Thank you for your lovely comments, these will be passed on to the staff at Tranent Care Home.
You have highlighted concerns about the standard of the flooring in the shower room. This has recently been refitted, we can assure you all fittings are safe and fit for purpose and the flooring is new. Our Residents were invited to participate and voice their personal preferences for the colour scheme and fittings.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

I find the carers very good and find them good as well. I am enjoying staying here. Everyone is friendly.

How likely would you be to recommend Tranent Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Good nurse, very open with me. Clear communication. Got interrupted by care assistants during review.

How likely would you be to recommend Tranent Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

My time at the care home has been a good one and has opened my eyes to the way the staff and carers are so helpful towards the residents, treating us with respect and kindness. They look after the day to day needs of each person during the day and also during the night, I would be happy to recommend HC One to anyone who asked me.

How likely would you be to recommend Tranent Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my parents have been cared for in this care home. Sadly my dad passed away in September 2015. Every single member of staff gives 100% care. I can't thank them enough.

How likely would you be to recommend Tranent Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Janet

Janet Decourt

Job Title: Home Manager

Joined: 2016

Description:

As a Registered Nurse, Janet has many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Janet joined Tranent as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Tranent.

When asked what she enjoys most about her role, Janet remarked: “I love the satisfaction of feeling like we are improving the care we are able to provide for our Residents.”

Outside of work, Janet enjoys reading and spending time with her beloved dogs.

If you would like to find out more information about Tranent, Janet has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Tranent Care Home