Tranent Care Home

The staff in the care home are very friendly and welcoming. The staff are constantly doing activities with my aunty and taking her out for the day. My aunty seems very content, at home and settled here!

I enjoy my room and my activities with the other residents in the home.

My uncle is a resident in this care home. The staff are very helpful and friendly, always happy to help always offering refreshments to us when we are in. My uncle is treated with the best of care. The room is always very clean never had an issue. Well done do all the staff.

I visit my friend often at the home. She enjoys her time here and is never lonely. She likes the meals and the activity groups.

I would like to thank the recreation staff at the home for the wonderful recreation they created with the residents. To see all their smiling faces as they played games was lovely to see thank you all you made our day.

The home is very clean and the staff are caring and friendly. They are all willing to help or offer a cup of tea on our arrival. My Dad's room is cleaned regularly and he is fitting in with the home and staff. The food looks good and it is a balanced diet by what I have seen. Dad is enjoying living at the home.

The staff are so kind and caring. They support residents as well as relatives/friends. It's a nice, friendly environment.

My friend has received a warm welcome at the home. The room is lovely. The food looks very appetising. It's a homely place.

The home is welcoming and all the staff are friendly. The residents are happy and its a lovely place to visit.

The nurse has excelled in her role and duty. She is a true ambassador for HC-One and should be rewarded in some way. If there are any issues concerning us, the issues are either actioned or acted upon. One negative, please employ more nurses instead of agency and please, please have more staff on shop floor.

We did not want our mother to use residential care but the staff and the manager made us all feel relaxed and happy with the transition.

Mum is very happy and feels safe and valued. The care from the teams of staff could not be bettered. Mum is encouraged to eat and drink and to be out of bed and joining in where she can.

Mum seems very comfortable. She has always throughout her life been a book reader. Although not a great mixer she is highly intelligent and keeps up with the news through us. She is kept well hydrated and very clean. I believe she is as happy and comfortable as possible given her circumstances and health. Thank you to a great team at Tranent.

I am confident that any necessary changes would be highlighted by staff and her care plan would be altered.

Overall I find the home meets all our expectations with caring for my mother. All the staff are very helpful and very accommodating. My mother seems very happy which settles us.

My mother passed away very peacefully on 25th May. I cannot speak highly of the staff who cared for mum, especially in the week leading up to her death. Everyone was so very kind and caring both to mum and myself at all times. I so appreciated their guidance and care in the early hours when mum passed away. Thank you so very much. May I take this opportunity to wish everyone well in the future.

Since my relative has been in this home he has been treated with kindness and dignity. He can be difficult at times but the staff deal with this tactfully and with patience. The home is clean, the staff friendly and caring and the atmosphere is pleasant.

She seems OK and satisfactory.

This home after many problems now seems to have turned the corner. They do however have moments when they let things slip.

The management should be proud of their staff team.

To whom it may concern?.

Tonight at -7-30 she sadly passed away. I was a known visitor to the care home and was always welcomed by all the staff and other residents. Over the past few days..I have to say. All the caring staff/nurses have been amazingly supportive/kind, caring and acted very professional in all aspects. I couldn't have wished for a better place for my good friend..to end her last 7years of her life. I will miss all their happy smiling faces. The care that was delivered at the final stage of death for my good friend..was just brilliant..What a great team!