Aaron House

I feel assured that my mum is well looked after. Staff dealt with the requests in a timely manner. They are friendly and always welcome our visit. Thank you for providing such excellent care for my mum.

Happy with surroundings. Carers all good very helpful and nothing a bother. Can't complain about anything. Food excellent. Cleanliness great.

All staff are always approachable. Glad the cafe is opening again.

Very happy with the care provided.

My husband has been in care now for seven months, and he seems to be happy. The carers are polite and friendly with both myself and him. Even when my husband was unwell, it was dealt with quickly. I was informed, and I was confident he was being cared for. The only thing that irritates me is things go missing; they usually turn up, sometimes weeks later.

Also, I think the house thinks it's for relatives visiting but a great number do not have visitors. Long days for some. Decorating the home has greatly improved it. Rooms may need looking at soon.

My mother was in your care for the last three weeks of her life. We felt she was very well cared for by all the staff. We were always made very welcome and listened to and supported through what was a very difficult time for us. Our father also had excellent care five years ago so we had confidence that it would be the right place for our mother. We thank you so much for everything.

My mother, a dementia sufferer, was admitted to Aaron House for end-of-life care after her needs became greater than my sister and I could provide in her home. She deteriorated very quickly in her last weeks but her needs were catered for extremely well by very sensitive, caring staff. They did their utmost to ensure her comfort and dignity as far as possible. I am grateful for this. One major glitch was a completely unsupervised trip shortly after her admission. I was more than angry about this. Communication from care plan to night staff had not occurred, most unfortunate.

Pleasant, freshly decorated and spacious rooms with a lovely view. Staff were always cheerful and always on hand. With the least problem, I felt I could always turn to the staff and I was comfortable knowing how caring they were towards my mother. During her short stay, my mother celebrated a very significant birthday and the catering and arrangements organised by the home were wonderful. All our encounters with staff and residents were a testament to the happy environment of Aaron House Care Home.

On the whole, I am satisfied with my husband's care. When his spectacles (new) disappeared I was relieved that they were replaced as he wasn't leaving his room. I would like him to be offered teeth cleaning facilities (I help him when I am in) and I have to clean his fingernails almost daily.

Staff accompanying my Dad to a medical appointment in Edinburgh couldn't have been nicer with him. He was cheerful and sociable throughout, glad to meet up with family members - it was like a jolly outing for him! But this has been our experience of Aaron House - staff appear to be genuinely fond of Dad, he seems to have been well entertained throughout the Covid years and appears to be happy. The care home always strikes me as a lively place with staff organising activities, not leaving residents to sit and fester. Since going into Aaron (initially with my Mum who has since passed away) he has gained weight (they seem to feed him well!) and is no longer the gaunt, isolated figure he used to be when he and Mum were struggling to go on living at home. My brother and I are very grateful for the enthusiastic care Aaron House has shown for our Dad (and previously for Mum) since he moved in three years ago.

This review should be seen in the context of me not being able to visit Aaron House for several months due mainly to us having had Covid with a long time to recover. Before that, it was a long time since we had access to the lounge due to Covid. My previous visits to these have been very satisfactory with residents well attended and supported. The long time since I've been in the lounge is the only reason I've given a 4-star instead of a 5-star overall experience. Most recently it was proposed through Aaron House my dad visit an Edinburgh hospital for an assessment of a growth on my dad's head. He was taken by taxi arranged by Aaron House and very well supported through this visit by one of the carers who was very supportive and let me and sister have priority when we wanted to accompany him within the hospital removing this growth. The carer then supported dad back to the taxi. This and the carer's level of care was excellent.

My dad seems very happy where he is, enjoys the activities which are put on, eats well and tells me often how well he is looked after. The care staff always seem to have plenty of patience with all the residents regardless of how difficult they are.

My Grandmother moved in on Christmas Eve. What a worrying time. The staff at Aaron House made the move much less stressful as they kept me fully informed of my Gran's progress and well-being via regular telephone conversations which is ongoing. My Gran has settled in well, staff and residents alike have made her feel very welcome. On a recent visit, my Gran told me “the food is good”. Well done to the catering team, she’s a hard one to please as she loved to cook. On said visit staff were very knowledgeable with regards to safety surrounding COVID. They kept me right on LFT and made sure it was safe for me as well as my Gran. The activities team work hard to keep everyone entertained too. Her mobility is much better as the staff nurse encourages her to use her walker where possible and she is less confused as the team interaction is great for mind stimulation. What a great team!

Mum was resident in Aaron for nearly 2 years. All the staff are very welcoming and there are lots of activities for residents if they wish to attend. The rooms are nice and there is a varied meals menu. During mum's time there, she was cared for brilliantly with certain staff members going above and beyond their duties, to make sure mum was as happy as she could be, especially during the covid lockdown. We cannot thank them enough for that.

My grandmother has become a resident at Arron House right in the middle of the pandemic and, as such, as a family, we have not been able to have what would be a typical experience in settling a relative into a care home. Despite this, we are very happy with the service provided at the home. The team are regularly in contact with us as a family, we speak to my grandmother every single day on the phone which is no trouble for the care staff and when visiting was possible (outdoors and safely) we have been able to book those visits. My gran reports enjoying the food at the home, and has on occasion cut family calls short as she is having fun with an activity or entertainment! To have still been able to have this as good experience as a family during the most unprecedented of times has been great, and I am confident that if this level of service can be provided at these times then under normal circumstances it will be even better!

Very happy at the level of care my mother receives. The staff are very friendly and approachable. Very satisfied at the way things have been dealt with during the recent Covid Pandemic.

Mum has been living in Aaron House for almost 2 years now. She arrived extremely frail and is now thriving. The staff are amazing and work so hard to make the place a happy home environment. They’re always so helpful and cheery. The rooms are ideal and the gardens surrounding the house are spectacular. We’re so happy Mum is living here and the staff are able to cope with her type of dementia. I would highly recommend this care home. Not having being able to visit since March due to COVID, I trust she is being well looked after and I can Skype or phone any time. They have a wonderful Facebook page now to keep us up to date with their activities and share photos. I cannot thank the staff enough for all their hard work and dedication.

Welcoming home with a strong focus on the residents. Activities staff provide stimulating activities for the residents, and there are interesting trips. Nurses and carers have a positive attitude. They do their best to make residents feel well cared for. The building is clean, bright and welcoming. Staff are friendly and supportive of relatives.

The manager of Aaron House was very quick to respond to the current Covid-19 crisis, by closing the home to visitors prior to the lockdown, which in my view has contributed to the fact that there have been no reported cases of the virus at this present time (and hopefully in the future). He has also ensured that the staff have ample PPE equipment and that the staff wear it, for both staff and residents safety. Aaron House management provide a monthly newsletter for friends/relatives, which allows a small insight into the day to day things. Since lockdown we can keep in touch via Skype, Whatsapp, Zoom, etc. as well as the humble telephone. The building may be old (there is a newish extension) but well looked after and has a large well kept garden that the residents can use when weather permits, as well as being the location for summer barbeques with entertainment. All in all, would I recommend Aaron House, I can say I most definitely would.