Heatherfield, Bathgate, West Lothian
Heatherfield, Bathgate, West Lothian
Heatherfield, Bathgate, West Lothian

Heatherfield is located close to the M8 motorway between Edinburgh and Glasgow and enjoys views of the Bathgate, Ochil and Pentland Hills. The home cares for frail, older residents and those who are living with dementia.

Residents benefit from bright and spacious single bed accommodation with en-suite facilities. Large living spaces with extra wide corridors throughout the building encourage freedom of movement. All meals are home-cooked and dietary requirements are catered for.

Heatherfield offers a varied activities programme and residents can enjoy the beautiful gardens at their leisure.

Fees will depend on the needs of the prospective resident but more information can be provided in the home.

Group: The Holmes Care (Group) Ltd

Person in charge: Anne Wilson (Service Manager)

Local Authority / Social Services: West Lothian Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Residents admitted following an assessment of needs. Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Separate Dementia Care Unit • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

At any time

Parking:

Free on site parking

Latest Care Inspectorate* Report on Heatherfield: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Heatherfield has a Review Score of 8.9 (8.929)

The Review Score of 8.9 (maximum of 10) for Heatherfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Heatherfield in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.512 for Heatherfield is calculated as follows: ( (100 Excellents x 5) + (53 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 166 Ratings = 4.512

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for Heatherfield is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heatherfield?

  • Extremely LIKELY
    9
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heatherfield

  • Daughter of Resident/Service User
    9
  • Grandson of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Everything about the home is excellent and all the staff, from manager to domestic help, are kind, considerate and helpful - and competent.
Mum has been in the frail elderly unit since May 2012. She is now more or less blind and very deaf and can only shuffle a few yards on her Zimmer, so doesn't participate in communal activities.
What she does enjoy is one to one chats with anyone who comes to her room - be it the nurse or the laundry lady. She feels secure, knowing that residents with dementia can't wander around freely, so can't invade her room - she had a nasty experience in respite elsewhere, a while before she came to Heatherfield.

How likely would you be to recommend Heatherfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Wilson, Service Manager at Heatherfield responded to this review on 02 Aug 2017:

Dear Elspeth, thank you for your kind words about Heatherfield, and for taking the time to leave such a lovely review.

This is the first time that I have been in Heatherfield, and what a wonderful place it is, everybody is very nice and my aunt is very well looked after, it took her a wee while to get used to her new home, but she has settled in now, this was all brought about by the wonderful staff who work there.

How likely would you be to recommend Heatherfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Anne Wilson, Service Manager at Heatherfield responded to this review on 20 Jul 2017:

Dear Ian, Thank for your lovely words about Heatherfield.

Lovely friendly atmosphere and staff.
Spotlessly clean.
Home from home.
Lovely rooms.
Safe environment.
Dad not been in long but seems to like it.
Staff always smiling and helpful.
Would highly recommend.

How likely would you be to recommend Heatherfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Wilson, Service Manager at Heatherfield responded to this review on 12 Jul 2017:

Dear Jill,

Thank you for your kind words about Heatherfield.

I am very happy with the care my father receives in Heatherfield. The nurses and carers have a great relationship with him, he is well looked after and his health is closely monitored. The facilities are also great, his room is large and airy and the place is very clean on the whole.

How likely would you be to recommend Heatherfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Wilson, Service Manager at Heatherfield responded to this review on 11 Apr 2017:

Dear Kerry, thank you for your kind words about Heatherfield.

My wife was a resident in another home before moving to Heatherfield. The difference is night and day. I cannot find fault whatsoever.

How likely would you be to recommend Heatherfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Wilson, Service Manager at Heatherfield responded to this review on 21 Mar 2017:

Dear William, thank you so much for your kind words about Heatherfield.

Having viewed a number of Care Homes, prior to selecting Heatherfield, my decision to select this as a care home for my mother was an easy choice to make.
During my initial visit, I liked how the areas for the residents were arranged into small groups. The management and staff were friendly and caring to both the residents and visitors.

Over the 5 months that my mum has been a resident, I find visiting a pleasure as I am always made welcome and receive an update on my mum's health and any needs that arise for her well-being.

The recent addition of an activities coordinator will hopefully increase the stimulation levels for the residents.

How likely would you be to recommend Heatherfield? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Wilson, Service Manager at Heatherfield responded to this review on 22 Aug 2016:

Thank you Jean for your kind works, we are pleased that your mother is happy at Heatherfield

The unit reflects practice which is centred on the individual, which asks for and acts on stated wishes, and which respects differences in needs and wishes.
It deals well with medical issues, but also care and social needs. It is involved in the locality from which most of its residents come and encourages input from the community from families and local groups (eg dancing, musical groups).
The unit has involved local community services for my mother -dentist, optician etc, appropriately, and have sought local GPs involvement -reassuring in that the GP was my mothers when she lived at home.

How likely would you be to recommend Heatherfield? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Anne Wilson, Service Manager at Heatherfield responded to this review on 17 Aug 2016:

Thank you, Alison, for your kind words. we are pleased that your mother is happy at Heatherfield.

The home, I use the word home because that what it is for my mother.
The staff respect her wishes and her dignity at all times.

The food is varied, helped to eat if required is available. If you do not wish to take part in any of the activities, that is fine.

How likely would you be to recommend Heatherfield? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Anne Wilson, Service Manager at Heatherfield responded to this review on 10 Aug 2016:

Thank you John for your kind words.

I find Heatherfeild care facility clean and well maintained. The staff are all very friendly and helpful. There are activities and entertainment for residents who are able to participate and staff are happy to interact with residents when time and duties allow i.e. play dominoes.

How likely would you be to recommend Heatherfield? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Anne Wilson, Service Manager at Heatherfield responded to this review on 09 Aug 2016:

Thank you Winnie for your kind words.

Had a few issues in the past but were solved the best they could be, staff are very friendly, feel content to leave my mum when I visit which is most days. Would like to see a bit more entertainment and activities, also a better hairdressing area. I would like to see a mock post office where residents could go to buy a few things such as news paper magazines etc.

How likely would you be to recommend Heatherfield? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Anne Wilson, Service Manager at Heatherfield responded to this review on 09 Aug 2016:

Thank you for your review and comments Jacqueline. We have recently employed a new activities coordinator and another will be joining her in September, so you should see a vast improvement in the activities offered over the next few months.

My mum is 91 and had been moved several times in a short period and when she saw Heatherfield she was looking forward to moving there. The nurses and carers really look after her. She has settled in well and has connected with many of the carers and nurses.

The activities taking place certainly have encouraged her to connect with other residents.

I certainly feel that the care she is getting has put the family's mind at ease as she now has constant care and company that she needs.

How likely would you be to recommend Heatherfield? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Anne Wilson, Service Manager at Heatherfield responded to this review on 09 Aug 2016:

Thank you Sylvia for your kind words.

Overall the best home round here. Good staff, clean and patients well catered for. My mum has been a resident there for 6 years and she is happy with the care that she receives. Been a few changes over the years but settled now with good staff.

How likely would you be to recommend Heatherfield? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Anne Wilson, Service Manager at Heatherfield responded to this review on 09 Aug 2016:

Thank you for your comments Janice. We have very recently employed a new activities coordinator and a second person will be employed early September, so you should see a vast improvement in our activities over the next few months.

My grandfather has settled into Heatherfield well. The staff are very friendly and attentive.

It is comforting to know that he is being cared for in a respectful manner. When we visit the staff are always friendly and helpful.

How likely would you be to recommend Heatherfield? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Anne Wilson, Service Manager at Heatherfield responded to this review on 09 Aug 2016:

Thank you Douglas for your kind words. We are pleased that your Grand father is happy at Heatherfield.

Very helpful.

How likely would you be to recommend Heatherfield? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Anne Wilson, Service Manager at Heatherfield responded to this review on 21 Jun 2016:

Thank you for your review Helen.

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

Anne

Anne Wilson

Job Title: Service Manager

Description:

Anne is a qualified Registered General Nurse and has managed care homes since 2004.
She has a wide range of experience and knowledge in the care of the elderly and people with dementia and learning disabilities.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Heatherfield