Heatherfield

Myself, my mum and daughter visited on Valentine's day for a special afternoon tea which was thoroughly enjoyed. Heatherfield Care Home really go the extra mile for the residents.

I have the highest regard for the carers for the way have coped over the last couple of years. My husband was discharged to the home at the beginning of lockdown, and despite not being able to visit I was always kept up to date on his welfare. Since then when I visit he always seems content and well cared for.

What a fantastic day I had with my Mum, she was beaming from start to finish. I can't thank the staff enough they really do go the extra mile. I must say the care and attention to detail in Heatherfield is second to none. Thanks very much again for making Mum feel, very special.

I am so happy with Mum's care. I would not think of a better care home. The receptionist is so helpful. The manager is always available, but big praise to the coordinators; they do an amazing job.

My mum went into Heathfield in January 2020, not long before the first Covid lockdown. The management and staff kept us well informed as to how my mum was doing, which we really appreciated. We were able to phone and speak to Mum any time, which we really appreciated. In my view, the staff have worked really hard to keep my mum safe, which is greatly appreciated.

The staff in Cameron House at Heatherfield are wonderful. They have had such a difficult year and through it all they have looked after my mum and all the residents to the highest degree, ensuring they have been mentally and physically kept active throughout the pandemic. When I phone to speak to my mum they always greet me with a cheery voice and take the time to share her day with me, despite being busy. I cannot praise them enough for all their hard work and dedication. A big thank you Cameron staff.

Staff show lots of compassion to residents and look after them very well.

We would like to take this opportunity to thank both management and the staff at Heatherfield for the care they gave my mother over the last three years. She was made to feel welcome from the day she arrived. We are aware of the incredible hard work put into my mother's care, especially over the last 18 months when dementia took over her life. We cannot thank you all enough.

My father was in Heatherfield with Dementia and he also had cancer. He was there from November 2018 until he passed away in April 2019. The care he was given was amazing. It is very difficult for any family to have their loved one go into a care home, but they really did take good care of him. The staff were all amazing from the nurses, carers, kitchen, laundry, maintenance, office. Each and every department played a part. We, as a family each had our favourites and my dad also had his favourites, but overall we couldn't have gotten better care. Towards the end of dad's life, the care was tremendous for both dad and us as a family as the staff were very attentive to us too. Cannot fault them. Thank you to each and every one of you.

I have no complaints as my mother is very contented and very well cared for.

The staff stand out for the care and attention they give to residents. They are conscientious and make the effort to console someone or just keep them company.

I find the care my sister is receiving up to this date is really more than good. The entire staff treat her very well. Also, the carers and cleaning staff are kind and cheerful. The work they have to do must be very stressful and they deserve all the credit they get. All our family thank you very much.

I was very pleased with the nursing care given to my partner while in the care of Heatherfield. The staff were all professional but approachable at the same time. The care home is very clean as are the rooms.

Feel the rooms are a bit dated and could be upgraded but always maintained to a good standard. Very happy with my aunt being here.

Very clean and tidy and well looked after home with a friendly and caring staff.

I would definitely recommend Heatherfield to anyone's family member for care. Very attentive, spotless and easy to talk to (all staff).

The only issue has been items going missing after going to laundry, but overall, he’s happy and cared for.

I am happy with the way my husband is being looked after. The carers are very pleasant to us when we visit. One concern I have is that they are left in the sitting room with no carers, surely there should be one beside them.

I cannot praise the home enough for the care they give my dad. He is always clean and smart and the home is spotless.

What she does enjoy is one to one chats with anyone who comes to her room - be it the nurse or the laundry lady. She feels secure, knowing that residents with dementia can't wander around freely, so can't invade her room - she had a nasty experience in respite elsewhere, a while before she came to Heatherfield.