Heatherfield

49 Bathgate Road, Armadale, Bathgate EH48 2PD
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9.8 49 Reviews
  • Heatherfield, Bathgate
Heatherfield Nursing Home is a 61 bed registered care facility, located close to the M8 motorway between Edinburgh and Glasgow and enjoys scenic views of Bathgate, Ochil and Pentland Hills.

The home provides general nursing care to people over the age of 65 and to those with dementia related conditions.

All of the bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. The home specialises in small scale living for its dementia residents, allowing excellent person centred care. Large living spaces with separate kitchenettes and extra wide corridors throughout the building encourage the residents' freedom of movement.

Heatherfield offers a varied activities programme and residents can enjoy the beautiful gardens surrounding the home at their leisure. The home also benefits from excellent public transport links to Armadale and Bathgate, which makes for some fantastic day trips to places of local interest.

Fees will depend on the needs of the prospective resident, but more information can be provided by the Service Manager in the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Hazel McFie (Service Manager)

Local Authority / Social Services

Admission Criteria

  • Residents admitted following an assessment of needs
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (24)

Visiting

  • At any time

Parking

  • Free on site parking

Heatherfield Reviews (49)

9.8

Heatherfield has a Review Score of 9.8 (9.773) out of 10, based on 11 reviews in the last 2 years.
Over all time Heatherfield has 49 reviews.

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Date Published
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Reviewer Connection to Heatherfield
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Total of 49, showing 21-40
Review from L R (Daughter of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy with Mum's care. I would not think of a better care home. The receptionist is so helpful. The manager is always available, but big praise to the coordinators; they do an amazing job.
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Review from N B (Daughter of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum went into Heathfield in January 2020, not long before the first Covid lockdown. The management and staff kept us well informed as to how my mum was doing, which we really appreciated. We were able to phone and speak to Mum any time, which we really appreciated. In my view, the staff have worked
really hard to keep my mum safe, which is greatly appreciated.
Reply from May Robertson, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to leave a review. Kind Regards May

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Review from Lynn M (Daughter of Resident) published on 26 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff in Cameron House at Heatherfield are wonderful. They have had such a difficult year and through it all they have looked after my mum and all the residents to the highest degree, ensuring they have been mentally and physically kept active throughout the pandemic. When I phone to speak to my
mum they always greet me with a cheery voice and take the time to share her day with me, despite being busy. I cannot praise them enough for all their hard work and dedication. A big thank you Cameron staff.
Reply from Anne Wilson, Operations Manager at Heatherfield

Thank you for taking the time to leave a review. Kind Regards Anne

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Review from Alison J (Daughter of Resident) published on 26 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good care home with excellent staff.
They have had a difficult time during lockdown but have managed to keep residents well entertained. How they have done it I do not know.
Staff show lots of compassion to residents and look after them very well.
Reply from May Robertson, Service Manager at Heatherfield

Thank you for your kind words and for taking the time to leave a review. Kind Regards May

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Review from Rhona T (Daughter of Resident) published on 4 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to take this opportunity to thank both management and the staff at Heatherfield for the care they gave my mother over the last three years. She was made to feel welcome from the day she arrived. We are aware of the incredible hard work put into my mother's care, especially over the last
18 months when dementia took over her life. We cannot thank you all enough.
Reply from Anne Wilson, Service Manager at Heatherfield

Dear Rhona, thank you so much for your lovely words and for taking the time to leave us a review.

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Review from Shirley H (Daughter of Resident) published on 11 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in Heatherfield with Dementia and he also had cancer. He was there from November 2018 until he passed away in April 2019. The care he was given was amazing. It is very difficult for any family to have their loved one go into a care home, but they really did take good care of him. The
staff were all amazing from the nurses, carers, kitchen, laundry, maintenance, office. Each and every department played a part. We, as a family each had our favourites and my dad also had his favourites, but overall we couldn't have gotten better care. Towards the end of dad's life, the care was tremendous for both dad and us as a family as the staff were very attentive to us too. Cannot fault them. Thank you to each and every one of you.
Reply from Anne Wilson, Service Manager at Heatherfield

Dear Shirley, thank you for your kind words about Heatherfield and for taking the time to leave us a review.

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Review from Marion W (Daughter of Resident) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have no complaints as my mother is very contented and very well cared for.
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Review from G B (Wife of Resident) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff stand out for the care and attention they give to residents. They are conscientious and make the effort to console someone or just keep them company.
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Review from Brian C (Brother of Resident) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care my sister is receiving up to this date is really more than good. The entire staff treat her very well. Also, the carers and cleaning staff are kind and cheerful. The work they have to do must be very stressful and they deserve all the credit they get. All our family thank you very much.
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Review from Elizabeth A (Partner of Resident) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased with the nursing care given to my partner while in the care of Heatherfield. The staff were all professional but approachable at the same time. The care home is very clean as are the rooms.
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Review from Marilyn M (Next of Kin) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are the best asset here. Always friendly and approachable. They have shown my aunt nothing but respect and treated here always with dignity.
The food is of a high standard with good choices.
Always clean and fresh smelling.
Feel the rooms are a bit dated and could be upgraded but always
maintained to a good standard. Very happy with my aunt being here.
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Review from Michelle M (Son of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and tidy and well looked after home with a friendly and caring staff.
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Review from William C (Husband of Resident) assisted by family/friend published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted with the progress in my wife since arriving at Heatherfield in February 2018.
Staff all very well presented, very kind, my wife has no ill words for anyone.
The room is brilliant. Delighted that catheter has been removed. My wife feels better too. Great that I can bring wee Lucky, my wife's
pup, in to see her.
I would definitely recommend Heatherfield to anyone's family member for care. Very attentive, spotless and easy to talk to (all staff).
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Review from Heather H (Granddaughter of Resident) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I visit my papa he’s clean and tidy. Always fed and watered.
There’s always a carer nearby.
The only issue has been items going missing after going to laundry, but overall, he’s happy and cared for.
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Review from J G (Wife of Resident) published on 20 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the way my husband is being looked after. The carers are very pleasant to us when we visit. One concern I have is that they are left in the sitting room with no carers, surely there should be one beside them.
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Review from Anita C (Daughter of Resident) published on 16 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the home enough for the care they give my dad. He is always clean and smart and the home is spotless.
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Review from Elspeth A (Daughter of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about the home is excellent and all the staff, from manager to domestic help, are kind, considerate and helpful - and competent.
Mum has been in the frail elderly unit since May 2012. She is now more or less blind and very deaf and can only shuffle a few yards on her Zimmer, so doesn't
participate in communal activities.
What she does enjoy is one to one chats with anyone who comes to her room - be it the nurse or the laundry lady. She feels secure, knowing that residents with dementia can't wander around freely, so can't invade her room - she had a nasty experience in respite elsewhere, a while before she came to Heatherfield.
Reply from Anne Wilson, Service Manager at Heatherfield

Dear Elspeth, thank you for your kind words about Heatherfield, and for taking the time to leave such a lovely review.

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Review from Ian B (Nephew of Resident) published on 20 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the first time that I have been in Heatherfield, and what a wonderful place it is, everybody is very nice and my aunt is very well looked after, it took her a wee while to get used to her new home, but she has settled in now, this was all brought about by the wonderful staff who work there.
Reply from Anne Wilson, Service Manager at Heatherfield

Dear Ian, Thank for your lovely words about Heatherfield.

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Review from Jill H (Daughter of Resident) published on 12 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely friendly atmosphere and staff.
Spotlessly clean.
Home from home.
Lovely rooms.
Safe environment.
Dad not been in long but seems to like it.
Staff always smiling and helpful.
Would highly recommend.
Reply from Anne Wilson, Service Manager at Heatherfield

Dear Jill,


Thank you for your kind words about Heatherfield.

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Review from Kerry O (Daughter of Resident) published on 11 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my father receives in Heatherfield. The nurses and carers have a great relationship with him, he is well looked after and his health is closely monitored. The facilities are also great, his room is large and airy and the place is very clean on the whole.
Reply from Anne Wilson, Service Manager at Heatherfield

Dear Kerry, thank you for your kind words about Heatherfield.

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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Heatherfield is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.856 for Heatherfield is calculated as follows: ( (114 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 132 Ratings = 4.856
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.917 Points relating to the number of positive Reviews for Heatherfield is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 20 Jan 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Good (4)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

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Hazel McFie

Job Title: Service Manager

Hazel Mcfie - Service Manager

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherfield to verify any information. View our terms and conditions. Heatherfield has an Enhanced Service - more info.