Colinton Care Home

69 Spylaw Road, Edinburgh EH10 5BP

Colinton Care Home is located in Edinburgh's Merchiston area and is convenient for shops, amenities, public transport and Edinburgh City Bypass. Princess Street and the city centre are just 10 minutes by car. The home offers nursing, respite, palliative, and dementia care.

This purpose built care home has been extensively refurbished with updated facilities and redecorated rooms, and provides accommodation in single occupancy rooms, all of which have en-suite facilities.

Colinton features TV lounges and quiet sitting rooms for relaxation. Separate dining rooms, where residents can socialise at meal times are also available. The home provides restaurant style dining and meals are cooked by their chef using local and fresh produce. Residents can select from the daily choices available. Special diets can be catered for.

Residents may benefit from the regular visits made to the home by an experienced hair stylist, chiropodist and physiotherapist. If required, complementary therapies can be arranged.

The home provides a range of activities for residents. The recreation and activities team oversee everything: from theatre and beach trips to excursions to the safari park in Sterling.

Group: brighterkind

Person in charge: Gordon Philp (Home Manager)

Local Authority / Social Services: Edinburgh City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Arabic, German, French

Single Rooms: 53

Rooms with ensuite WC: 53

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Colinton Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.5 (maximum of 10) for Colinton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Colinton Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.516 for Colinton Care Home is calculated as follows: ( (159 Excellents x 5) + (81 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 258 Ratings = 4.516

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Colinton Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 11 Reviews ÷ 10.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Colinton Care Home has a Review Score of 9.5 (9.516) from 22 Reviews


Average Ratings

  • Excellent
    13
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Colinton Care Home?

  • Extremely LIKELY
    15
  • Likely
    3
  • Don't know
    3
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Colinton Care Home

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

First impressions when entering the care home are very welcoming. Staff at front of house extremely friendly and helpful. The manager is very much available and integrates with the residents. The whole place has a very good feel to it and is very well cared for. All staff offer to have a good relationship with the residents.

How likely would you be to recommend Colinton Care Home? Likely

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Average Rating:   4.3 out of 5

Staff are extremely pleasant and caring. The home is always clean and tidy. Excellent range of activities and we are always welcome to join in which we do. Sitting rooms are lovely and bright with several televisions, lots of music and DVDs for use as well as jigsaws, games and books. The lovely walled garden where residents can sit in the summer when flowers are in full bloom.
Do not know if the value for money as I'm only a friend and don't know the cost. Unable to recommend as I live in West Lothian but would definitely recommend for someone living in Edinburgh.

How likely would you be to recommend Colinton Care Home? Don't know

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Average Rating:   4.4 out of 5

A very well run care home. Excellent staff members and a good variety of activities, very friendly towards all residents and friends. Include everyone in the activities and do not push people into taking part one is free to come and go as they wish.
Good hairdressing facilities, sitting rooms bright and homely. A lovely walled garden which will be good for residents once the weather improves to go outside and sit in the sunshine. The bust stops at the care home so it is easy for access as parking can be difficult.

How likely would you be to recommend Colinton Care Home? Don't know

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Average Rating:   3.7 out of 5

My Mum has recently moved in. All the staff have been fantastic with Mum and with the family. They have been patient and kind. Mum has settled in quickly due to the excellent care she is receiving. It is a big relief to us to see her health start to improve. She enjoys the regular activities and is starting to become more social again. The food is excellent and mealtimes are also a chance for her to meet other residents. Her room is beautiful and the whole care home is spotlessly clean. The manager is always available to help.

How likely would you be to recommend Colinton Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Friendly, attentive staff and management were apparent when we chose this home for our mother. Four months on, we are happy we made the right decision.

How likely would you be to recommend Colinton Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

We are delighted with the care our mother receives at Colinton Care Home. The staff are all very friendly, caring and kind. The facilities are very clean and well maintained. Although my mother chooses not to participate, we like that there is a wide variety of entertainment and trips should she care to join in but I like how she is never forced or moved into the main lounge if she doesn't want to. I have recommended the home to others and can wholeheartedly say that we are all very happy that our mother is a resident of Colinton Care Home.

How likely would you be to recommend Colinton Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am very happy to be a resident at Colinton Care Home. My room is very comfortable with all my needs, en-suite facilities and TV.
The staff could not be nicer with great help and most importantly to me a sense of good fun!

How likely would you be to recommend Colinton Care Home? Extremely Likely

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Average Rating:   5 out of 5

I find the staff at this care home to be welcoming and very helpful.
My husband has only been in this facility one week and I cannot fault the care and attention he receives.

How likely would you be to recommend Colinton Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mum has been at Colinton Care Home for eight years. The home is very homely and the staff are so caring and thoughtful. Earlier this year, my mum was admitted to the hospital and I could not wait to get her back to the home, as the hospital is not the same. The care for the elderly is not the same. Now my mum is back at Colinton, she is coming on in leaps and bounds. The care home is my mums home now, and all the staff are like an extended family.

How likely would you be to recommend Colinton Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My mother has been a resident here for a few years now and is extremely happy there. She has a lovely bedroom which is always clean and was completely decorated not so long ago. The staff are exceptionally friendly towards all the residents and very welcoming to family and friends at all times. The management are always very approachable. There are activities arranged for most days in the week as well as outings, weather permitting.

The menu is always on display for visitors to read and the meals appear to have a good choice. There is a residents meeting held every three months when they are asked for their views on such things as the food and activities on offer. There is also a relatives meeting held every three months when management update everybody on any issues that arise.

Overall we are very happy with how mum has been looked after and would have no hesitation in recommending this Care Home.

How likely would you be to recommend Colinton Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My sister has been in Colinton for just over two months.
I have been most impressed by the general welcoming and friendly atmosphere with all staff at all levels being conscious of the needs of the residents.
As a visitor, I have always felt welcome and have been impressed with the awareness of where my sister is and what she is doing.
A wide range of activities provides opportunities for her to be with others and to socialise to some extent - not always easy but promoted by all staff at all times.

How likely would you be to recommend Colinton Care Home? Extremely Likely

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Average Rating:   5 out of 5

Over the last year, my friend has deteriorated mentally and has become much more difficult to be looked after. She is almost completely blind and very deaf also!
The care team cope very well with her. They are also very good at keeping me up to date with any changes in her care.
I have nothing but praise for the home!

How likely would you be to recommend Colinton Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The staff are all very helpful and treat residents with respect which can be difficult at all times. I admire their patience and understanding in the dementia unit. The management team is also very good and spend time discussing the requirements.

How likely would you be to recommend Colinton Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My father was admitted for a week's trial with Alzheimer's which the home profess to be experienced with. However, all the staff were unable to cope with my Dad being disoriented after only 24 hours in a strange environment and showed no duty of care to repatriating him appropriately.
Fortunately, I have managed to organise this appropriately but this home is not as advertised able to deal with the challenging behaviour of mental health elderly patients.
I was contacted because he was pacing and standing to play dominos.
Am very disappointed with the care & support received.

How likely would you be to recommend Colinton Care Home? Extremely Unlikely

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Average Rating:   3.2 out of 5

Tessa Matthews, Marketing Manager at Colinton Care Home responded to this review on 06 Jun 2017:

Thank you for your feedback on your and your father's recent experience of the home. We aim to provide a very positive experience for families and residents and in most instances we do. We are sorry that you were disappointed and that your father wasn’t able to settle with us. As you know, we had raised concerns before his admission that this may not be the most appropriate setting for his particular needs. We hope that he has settled better in his new home and wish you and your family all the very best going forward.

My mother was very ill and we all thought she was passing away. Every member of staff from admin to housekeeping were amazingly supportive. My sisters and myself were offered to stay over if we wanted to. A day does not pass when at least one member of staff tells my mother how much they love her. She didn't pass and is now nearly always in bed, they take wonderful care of her, they really are very special people.

How likely would you be to recommend Colinton Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident in Colinton since March 2012. She has been looked after very well with all her needs attended to with care and compassion. Over the 4 years the standard of care and home management have continually improved. All our requests have been responded to promptly and efficiently. My mother, although suffering from severe dementia, is more relaxed and less anxious than she has been in a long time. "Excellent care"

How likely would you be to recommend Colinton Care Home? Likely

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Average Rating:   3.9 out of 5

My mother has been cared for at Colinton for several years. She has been well looked after by the staff. They understand her desire for privacy and she is not pressed to take part in activities unless she wants to.
She has a lovely room which is kept very clean and has recently been refurbished. The staff have been very caring and supportive to relatives too and I always find someone welcoming me or cheering me up when dementia makes my mother seem difficult.

How likely would you be to recommend Colinton Care Home? Likely

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Average Rating:   4.1 out of 5

I have been so impressed by the level of care my gran has received. She was upset to be leaving her home of 60 years, but the staff have been so lovely and welcoming that she how considers Colinton her home. There are always activities and outings that she can participate in if she wishes, and family involvement is actively encouraged. I also didn't expect to see how involved the management are - they know all the residents and spend time listening to them and are involved in the events that take place. The only issue is that we (gran's family) often find other people's clothes in gran's room. The staff are patient, friendly and clearly enjoy their work. Thank you for your wonderful work!

How likely would you be to recommend Colinton Care Home? Extremely Likely

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Average Rating:   5 out of 5

Since the beginning of my friends stay I have been impressed by the individual and appropriate care given to her. Her surroundings have always been homely and very clean and it is a joy to enter her environment without being confronted by an 'institutional' smell. Even in her failing day's, care is taken to include her in quite challenging activities which in the event are appreciated by her. All due respect to the caring staff and management for a friendly and informed atmosphere - very professional.

How likely would you be to recommend Colinton Care Home? Extremely Likely

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Average Rating:   5 out of 5

All the staff at this home are exemplary - their standard of care in all areas is outstanding.
The cleanliness, standard of food, medical care are all outstanding.
The home is beautifully decorated. Messages are relayed in a timely manner between all the shifts and family members. We all felt dad had found another "family" in his year there. Dad never has a negative word to say about anyone.

How likely would you be to recommend Colinton Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum has been in the above care home for a year and she has excellent care in all her daily life. She has Alzheimers, is registered blind and is diabetic. Mum's care in the community before coming to Colinton was awful and she was nervous being alone so much. Now her meals are provided on time, her medication administered well and most important to her, she feels safe and well looked after. Colinton has excellent management and staff who actually care. These people need a medal for their commitment. We as a family feel mum is in safe hands.

How likely would you be to recommend Colinton Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I have always found the service staff doing the review with me to be open, ready to listen to communicate and helpful. I visit my friend once a week but it is still not possible to answer two of the categories below as I am never there or meal times, nor do I see the security/safety though, do assure that it is good. My friend is not able to speak about anything any longer.

How likely would you be to recommend Colinton Care Home? Don't know

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Average Rating:   4.1 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: brighterkind

Date: Thursday 01 Feb 2018

more details

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

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Care Home Idol 2016

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