Victoria Manor Care Home

The care is second to none in the dementia unit, very caring staff to the residents. I am delighted that they are so well loved and cared for.

From personal care to getting food and drink whenever they want, the unit is very well run. The main nurse on the unit is very approachable and is on the ball on every resident in their care.

So impressed overall.

This post will be missed as it was a useful post liaising between residents/relatives regarding meals. Good contact with visitors.

The care my mother gets is excellent if there is a problem all you have to speak to a carer or anyone and it is fixed as soon as possible and it is not a problem.

I would like to thank everyone involved in the help that we have been given over the last few years.

All staff are very nice, polite and well mannered. They will help you, as soon as you walk in the door. Never see management in the unit.

Staff are fabulous and home is lovely.

Excellent home.

Due to my health, I don't manage to visit as often as I feel I should, but as I believe that I can trust the staff to take good care of my mother my feelings of guilt about this are less difficult to cope with. I am very grateful for this.

The recent work done to the buildings has made the home more practical and more homely and is a success in my opinion.

I want to thank all the staff in Balmoral House for being very caring and hard working whilst doing a difficult job.

They were also a great support to me, particularly as I live some distance away.

Staff are very informative in regards to my mum's care. I am always contacted if any issues arise or informed when visiting.

Staff are approachable and will deal with any concerns I have.

You're always welcomed with a smile and a 'hello!' when the staff see you.

My father has been at Victoria Manor for 5 years. I have always found from the management to domestics, all the staff to be very focused and take pride in their various activities. Nothing is too much trouble and there is always a very friendly and calm environment, which helps the residents and relatives feel their loved ones are looked after in a very professional manner. I have always found that management and staff to be very approachable. I am of the opinion that my father is happy living at V M, as shown by the smiles on his face when I visit.

Although my father has been in the care home for just over two weeks. I find the staff very helpful and very careful of his needs. I regard them an excellent team of people.

Nothing is too much bother.

Dad is very well looked after at Victoria Manor Care Home. He has dementia and is immobile so he very much appreciates the continuity of the kind and caring staff. Activities and entertainers are frequent and always enjoyed.

Our original home closed we had to move in a few hours it was hectic. But the staff in our new home were excellent and all went well.

Friendly, good atmosphere, happy. Good all round.

Very satisfied with care ,nursing and caring, friendliness of all members of staff. All staff are approachable and will help with any questions that you may have .The bedrooms and dayrooms are always clean and tidy

The staff are very attentive and nothing is too much trouble for them and this gives you peace of mind knowing your loved ones are getting the best possible care.

The home is very clean, the food excellent and they try to encourage everyone to get involved with any activities that are going on.

Overall a lovely place with great staff.

The House Manager was a true professional in the way she carried out her duties. She managed a well trained staff who gave so much love and attention to all the residents in their care.

Knowing the great care our mother received during her 18 month stay helped the family through a very difficult time and there are no words to express our gratitude.