Victoria Manor Care Home

My mum has been resident for almost 17 months. She seems happy and settled, knowing most of the staff and other residents by name. Mostly, she no longer knows me but I have peace of mind knowing she is safe and well cared for when I am not there. From what I see she loves the staff and they her. She eats very well and since being there, through diet she no longer needs diabetes medication. Occasionally I get phone calls when she is having a good day so we can speak which is very much appreciated. I looked at a few other care homes prior to visiting Victoria Manor and there were definitely some I would not have been happy to put my mum in to. The staff are welcoming when I visit and there is generally a good atmosphere about the place.

We are glad we chose the home for my uncle.

My mum was in Victoria Manor for 7 months, she was dreading having to go to a care home and I cannot thank the staff enough for the care they gave mum and how kind they were to all my family. Mum was bedridden and the staff were always popping in to have a chat, they made the end of Mum's life a very pleasant experience and I will always be so grateful to everyone in Sax-Coburn unit.

I feel there is a good atmosphere in the home. I feel there isn't enough members of staff to do an even better job. The entertainment is good and the residents, staff and friends join in well.

Staff are super helpful and friendly. Do an incredible job of caring for my gran. Highly recommend. Always accommodating and happy to help us with any questions we have. Facilities are spotless and a very nice environment to be in.

My experience is with Victoria Manor and I find the manager and her team extremely helpful, caring and supportive. My mum is well looked after and it is a relief to relatives to know that their loved one is in good hands. My family is present at the care home on an almost daily basis and have not ever felt anything other than welcome. Have got to know several if not all the staff and they are all wonderful. I was taking my mother out recently and a staff member rushed back into the room to brush my mum's hair as it had got messed when we put her jacket on. They care over and above, much appreciated.

It was lovely to visit my aunt in Windsor House and witness first-hand how well she was being cared for. The staff are so inclusive. They encourage all residents to take part in activities. I saw this first hand during my visit when there was a Zumba session. All the residents were encouraged to do what they were capable of and the staff were singing and taking part including the managers. There is always a lovely atmosphere in Windsor and staff are very approachable and helpful. One staff member in particular always makes time to check in with family members to make sure they are happy with everything. Every time I visit there are always drinks and snacks being offered to residents and families. Thank you.

Rooms are very tired and would benefit from an upgrade which I believe has happened in other units. I am sure the payment is the same for an inferior room.

My husband is clean, well looked after at Victoria Manor and I am very pleased at his care package. The staff are all lovely and very welcoming. My husband is very content and for that I am very grateful.

The one area that could do with improvement is the rooms - nothing has been done in the last four years. A freshen-up/refurb would make a big difference.

Overall I rate Victoria Manor excellent, however it does look tired and could do with a refresh in regards to the decor/rooms. For the residents who have dementia, colour-coordinating the corridors might be helpful?

Staff are great and good feedback. Beautiful outside area. Food varied and medication drinks etc all properly monitored and feedback to us is excellent. Property in need of some refurbishment such as paintworks carpets doors etc. it would be good to get dementia friendly decor too. Overall very happy with the service.

My father-in-law is a resident in the Windsor unit. The care he is given is exceptional as the staff are very caring and attentive. The meals served are amazing and he is very content in his surroundings.

Excellent facilities but more than that are the staff always welcoming and nothing is too much for them. A credit to Victoria Manor.

We are aware of the various activities going on but he is yet to participate - we are encouraging him!

My father moved into Victoria Manor in April and I am very impressed with the level of care and attention he is receiving, the day he arrived it was like a welcome party and numerous staff came into his room to welcome him and to introduce themselves, this certainly put my mind at ease.

My dad is very well looked after. He’s clean and well-fed. All the staff are tremendous and very friendly. Windsor unit number 1. I could think of nowhere else my father should be other than Windsor unit taking care of him.

We have just had an enjoyable day with entertainment and cakes, which everyone enjoyed.

Lovely inside clean, homely decor and beautiful surroundings. Most staff come across polite and friendly however some care workers don’t speak fluent English, which can be a barrier for my dad, causing a limited sense of belonging and a breakdown with communication and needs. Some staff can be welcoming, others incompetent and too rough when handling, coping and managing when attending to my dads attentive needs. I’ve so far witnessed little interaction with users and staff. Kitchen staff are great. Such issues I will be raising with management.

My first impressions were that this was a lovely location, beautiful gardens and friendly staff. After a few weeks of settling my husband in, this impression has been confirmed. I know my husband is safe, well looked after and cared for. If I have any concerns, I know I will be listened to and get support for my husband. The home itself is bright and homely. The staff are friendly, smiling and happy to see visitors and to make sure residents are ok. Very pleased my husband is in this care home.