Victoria Manor Care Home, Edinburgh, City of Edinburgh
Victoria Manor Care Home, Edinburgh, City of Edinburgh
Victoria Manor Care Home, Edinburgh, City of Edinburgh

Victoria Manor provides residential care to people with dementia, as well as nursing, respite, palliative and convalescence care.

Each of the four purpose-built houses that make up Victoria Manor, is attractively furnished and has a lounge and dining area where residents can socialise, entertain or relax. Two airy conservatories look out over a lovely courtyard garden. All rooms have en-suite facilities and there is accommodation for overnight visitors.

Mealtimes at Victoria Manor consist of freshly prepared seasonal dishes, of which lighter alternatives are always available. Visitors and guests are welcome to join residents in the dining room.

The full programme of activities available includes arts and crafts and gardening, and is complemented by trips out to such places as botanical gardens and the theatre.

Group: Bupa Care Homes

Person in charge: Margaret Cunningham (General Manager)

Local Authority / Social Services: Edinburgh City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 118 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 118

Rooms with ensuite WC: 118

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Victoria Manor Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Victoria Manor Care Home has a Review Score of 9.1 (9.102)

The Review Score of 9.1 (maximum of 10) for Victoria Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Victoria Manor Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.763 for Victoria Manor Care Home is calculated as follows: ( (141 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 177 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.339 Points relating to the number of positive Reviews for Victoria Manor Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 23.6 positive Reviews (118 registered maximum number of service users ÷ 5). 8 Reviews ÷ 23.6 Target = 0.339

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Victoria Manor Care Home?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Victoria Manor Care Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My mother passed away recently but her 18 months in the home were as good as could be, despite her difficulties. The staff established good relationships with her, being both professional but also kind-hearted and caring.
They were also a great support to me, particularly as I live some distance away.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Victoria Manor Care Home responded to this review on 19 Oct 2017:

I am so sorry to hear of your loss. Please accept our condolences. It is lovely to hear that your mother was well cared for and the support that you also received I hope this will be of some comfort to you in time to come.

Staff are very informative in regards to my mum's care. I am always contacted if any issues arise or informed when visiting.

Staff are approachable and will deal with any concerns I have.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer services administrator at Victoria Manor Care Home responded to this review on 28 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

The staff are always pleasant and friendly whenever I've had to ask them anything regarding my dad. They've seen to his needs and nothing seems to be a bother, i.e. needing more painkillers or just made comfortable.
I find all the staff very approachable and easy to talk to.
You're always welcomed with a smile and a 'hello!' when the staff see you.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Victoria Manor Care Home responded to this review on 28 Sep 2017:

Thank you for your review. This must give you such peace of mind knowing that you can talk to the staff and that your dad is well care for.

My father has been at Victoria Manor for 5 years. I have always found from the management to domestics, all the staff to be very focused and take pride in their various activities. Nothing is too much trouble and there is always a very friendly and calm environment, which helps the residents and relatives feel their loved ones are looked after in a very professional manner. I have always found that management and staff to be very approachable. I am of the opinion that my father is happy living at V M, as shown by the smiles on his face when I visit.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Victoria Manor Care Home responded to this review on 17 Aug 2017:

Thank you for your review. We are so glad to hear that your father is happy and settled at Victoria Manor this must give you peace of mind knowing that he is well looked after and happy.

Although my father has been in the care home for just over two weeks. I find the staff very helpful and very careful of his needs. I regard them an excellent team of people.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer Services Administator at Victoria Manor Care Home responded to this review on 10 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I have always found the staff helpful and pleasant to both residents and visitors.
Nothing is too much bother.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Simone Berkeley, Customer Sevice Advisor at Victoria Manor Care Home responded to this review on 22 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and positive feedback about the staff. We appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team

Dad is very well looked after at Victoria Manor Care Home. He has dementia and is immobile so he very much appreciates the continuity of the kind and caring staff. Activities and entertainers are frequent and always enjoyed.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Victoria Manor Care Home responded to this review on 03 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Our original home closed we had to move in a few hours it was hectic. But the staff in our new home were excellent and all went well.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer servicies administrator at Victoria Manor Care Home responded to this review on 09 Feb 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Friendly, good atmosphere, happy. Good all round.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Victoria Manor Care Home responded to this review on 25 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very satisfied with care ,nursing and caring, friendliness of all members of staff. All staff are approachable and will help with any questions that you may have .The bedrooms and dayrooms are always clean and tidy

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Victoria Manor Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Whilst in hospital mum was confined to bed. Mum has been out of bed and dressed every day since her move to Balmoral and staff worked tirelessly to mobilise mum until and in discussion with family it was agreed that it was no longer safe to do so. Staff Work well as a team with good leadership. Communication between staff and family is excellent. Mum receives excellent care, has settled well and is extremely happy and comfortable at Victoria Manor. The Entertainments Coordinator is very person centred liaising with families and working with the residents to maintain the resident's personal skills for as long as possible. The only disappointing area is the resident's lounge which is unhomely and uninviting. However, I do acknowledge that a refurbishment is planned in the near future & there are plans for the unit to be more Dementia friendly. The gardens are immaculate and well tended and office staff have been extremely helpful,understanding & supportive pending our guardianship application.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Victoria Manor Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The care home is very well run and I would have no hesitation in recommending this care home.
The staff are very attentive and nothing is too much trouble for them and this gives you peace of mind knowing your loved ones are getting the best possible care.

The home is very clean, the food excellent and they try to encourage everyone to get involved with any activities that are going on.

Overall a lovely place with great staff.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Victoria Manor Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Since my mum has been in Victoria Manor Care Home I have seen a happy and content woman. All the staff have been excellent, they always go that extra bit to make sure everybody are ok. I can't say a bad word about everyone at Victoria Manor Care Home from the office, care assistants, hostess. If you want any information the staff will do their utmost to get an answer, not one problem since Feb 2016. Keep up the good work.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lydia Waller, Customer Service Administrator at Victoria Manor Care Home responded to this review on 06 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

On behalf of myself and my family I would like to thank the House Manager and her staff for the wonderful care and attention our mother received during her stay in the Saxe Coburg Unit of the Victoria Manor Care Home.

The House Manager was a true professional in the way she carried out her duties. She managed a well trained staff who gave so much love and attention to all the residents in their care.

Knowing the great care our mother received during her 18 month stay helped the family through a very difficult time and there are no words to express our gratitude.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lydia Waller, Customer Service Administrator at Victoria Manor Care Home responded to this review on 19 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Myself and my husband come to visit our friend who is living at this care home. We always find him neat, tidy, well dressed, shaved and clean! He is quiet and not a great mixer but he always seems content and comfortable. We think it does him good to be in the day room with all the others.

How likely would you be to recommend Victoria Manor Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Safety / Security: Excellent

Rooms: Excellent

Rose Pickering, Customer Service Administrator at Victoria Manor Care Home responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Victoria Manor Care Home