Victoria Manor Care Home

I always find the staff very helpful and friendly and trust the home looking after my wife.

My mum seems happy.

Great care. Dignity and respect at all times. Very helpful. My friend seems settled.

Lovely care home. The staff are fantastic. My mum is getting well looked after with no negatives.

I would say that Victoria Manor Windsor Unit and all their staff have been wonderful throughout the time that my mum joined them in this wonderful company nursing home. Couldn't thank them enough.

Staff are professional, helpful and always happy to make either myself or Mum comfortable.

Mum has been a resident in Balmoral House in the Dementia Unit in Victoria Manor for nearly five years. I cannot praise the staff highly enough, their dedication, person-centred approach and love for their residents are exceptional. No more so during some difficult times. I cannot begin to imagine what it has been like for the staff during the pandemic. The commitment and personal sacrifices they have made to ensure Mum and her friends are being cared for is gratifying. It has been a difficult time for us as a family, not spending precious time with Mum this year, however, our video links and knowing she is in the loving tender care of the exceptional staff in Balmoral has given our family such peace of mind. During our visits prior to Covid, we built a bond with residents, relatives and staff and it felt like an extension to our/mums family. It was a difficult time for us when Mum eventually required 24hour care, however, we as a family are so glad we chose Victoria Manor.

My wife was in Balmoral for nearly ten years. I don't have any complaints about her time there. She always treated with care and kindness.

Over Mum's 4 year stay there were several changes in management and staff. The latest management team are certainly the best. Their providing the best care possible for all residents is at the core of all they do. All the staff in the S.C. unit were determined to provide a caring atmosphere for the residents and went out of their way to obtain extra foods/snacks to cater for individual residents. The latest activity coordinators had introduced many new activities to help stimulate/motivate individuals and groups. If remaining in their own home is no longer practical Victoria Manor excellently takes over.

The Saxe Cobur's staff and the admin staff at Victoria Manor have been very caring towards my Mum's stay at the unit. Whenever I have called, no matter what time, they would take the time out to make sure I was informed about her wellbeing. It has bee difficult due to the restrictions of Covid-19, but they have been so kind and caring.

In the current situation since March with COVID-19, the family couldn’t get in and your team had to give our love ones more reassurance on their safety and extra care. You all had worked extremely hard under challenging circumstances. We did appreciate everything you did. Thank you.

My aunt became a resident of Victoria Manor care home in Oct 2020. She was transferred from hospital on a long term basis. As I stay some distance away all dealings between myself and the care home were by telephone. The transfer process was seamless and went without hitch My aunt appears to have settled in and I have phoned on several occasions to ask of her welfare and all staff I have spoken to have been most helpful.

Very friendly staff.

I have enjoyed my stay. I enjoy staying.

Staff are very nice, also the room.

All good, staff are great.

Happy and good service.

I find myself extremely lucky. I was given the chance to be a client within the home care facility and my wife and I consider ourselves extremely lucky, to have this facility available to us.

The staff are very friendly and helpful. There have been some occasions where there has been a shortage of staff but this could be due to illness or waiting on bank staff appearing.

It is imperative that HC-One do everything possible to ensure that we keep a high quality of care and retain the excellent staff that we now have in place.