Cochrane Care Home has a Review Score of 9.7 (9.749) out of 10, based on 14 reviews in the last 2 years. Over all time Cochrane Care Home has 63 reviews.
Review from Karen S (Daughter of Resident) published on 16 June 2025
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Reply from Kelly Spiers, Home Manager at Cochrane Care Home
Thank you so much for your kind and thoughtful feedback. We're truly grateful to hear that your experience has been so positive, and that your dad is happy and well cared for. I'll make sure to share your lovely comments with the team-they'll be very pleased to know their hard work and compassion is appreciated.
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Review from Anne U (Daughter of Resident) published on 13 June 2025
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Reply from Kelly Spiers, Home Manager at Cochrane Care Home
Thank you so much for your kind words. We're truly grateful for your feedback, and I'll be sure to share this with the Muirshiel team-they'll be so pleased to hear it. Your support means a lot to us!
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Review from I N (Friend of Resident) published on 30 May 2025
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Reply from Kelly Spiers, Home Manager at Cochrane Care Home
Thank you for your kind feedback. We're so pleased to hear your friend feels well cared for and comfortable. We'll make sure this feedback is shared throughout our team.
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Review from D U (Friend of Resident) published on 30 May 2025
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Reply from Kelly Spiers, Home Manager at Cochrane Care Home
Thank you for your review. We are delighted that you are pleased with the home and will be sure to let the rest of our team know!
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Review from E Y (Cousin of Resident) published on 30 May 2025
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Reply from Kelly Spiers, Home Manager at Cochrane Care Home
Thank you for your kind review. We are delighted your cousin enjoys her newly decorated room. We are sincerely pleased to receive feedback like yours and it means a great deal to us. I will be sure to share your message with our entire team.
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Review from A U (Friend of Resident) published on 30 May 2025
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Reply from Kelly Spiers, Home Manager at Cochrane Care Home
Thank you for your kind words. We are so pleased you enjoyed this special occasion. Feedback like yours means a great deal to us, and we will be sure to share your message with our entire team. It's always rewarding to hear that our efforts are making a positive impact
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Review from Margaret O (Daughter-in-law of Resident) published on 27 November 2024
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Review from J M (Son of Resident) published on 1 October 2024
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Review from Thomas N (Son of Resident) published on 3 September 2024
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Review from W C (Husband of Resident) published on 30 August 2024
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Review from Jean G (Wife of Resident) published on 15 March 2024
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Review from David C (Son of Resident) published on 1 March 2024
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Review from D F (Daughter of Resident) published on 4 January 2024
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Review from Deborah F (Daughter of Resident) published on 21 December 2023
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Review from Robert S (Son of Resident) published on 8 June 2023
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Review from Jeanette W (Daughter of Resident) published on 19 April 2023
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Review from Evelyn M (Daughter of Resident) published on 3 April 2023
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Review from Lynn L (Daughter of Resident) published on 31 August 2021
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Review from I S (Daughter of Resident) published on 26 July 2021
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Review from Alison F (Sister of Resident) published on 5 August 2020
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Reply from Donna Neill, Home Manager at Cochrane Care Home
Hi Alison, as well as providing the best possible care, our team works very hard to get to know the individual needs and preferences of each of our residents. So, your comment really means a lot to us. Thanks again.
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The Review Score of 9.7 (9.749) out of 10 for Cochrane Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.749 for Cochrane Care Home is calculated as follows: ( (130 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 167 Ratings = 4.749
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cochrane Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Apr 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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