Cochrane Care Home

Hi Kenneth, it has been a pleasure to look after your wife and welcome you to Cochrane this past year. The staff work hard to provide the best level of care and make sure that Cochrane is a great place to live. Thank you for your kind words, it means a great deal to us all that you are happy and content that your wife is well looked after.

The team and I would like to thank you for your lovely review. It was a pleasure to look after your father and welcome you and your family. The support you continue to give Cochrane is much appreciated. Thanks again.

Dear E S, we appreciate you taking the time to review Cochrane Care Home and are glad that you are content your mum is happy and well looked after. I’d like to reassure you that whilst team members might not always be visible, we utilise dependency tools to help ensure our units are never understaffed. Furthermore, we are currently carrying out an improvement programme throughout the home. Hopefully, you will have seen the lounge and communal areas are being beautifully refurbished but rest assured that we have plans to continue to upgrade rooms and also the garden area so that it can be enjoyed fully in the (hopefully) better weather. I am sorry to hear you felt a staff member may have been indiscreet. If you wish to discuss this with myself or the Deputy Manager further, we would seek to quickly address the matter with the staff member involved. Thanks again.

Thank you so much for your lovely words. We are glad that you were so happy with the care we provided and it was our pleasure to be able to be there for your dad and your family. I will pass this onto the staff in your dad's unit.

Dear Jenny, the team and I are extremely grateful for your lovely review of our home. We pride ourselves on providing the best care and we have thoroughly enjoyed welcoming you and your loved ones into the Cochrane family. It means so much to us that you are happy with your husband's care and that you and your family have the peace of mind you deserve. Thanks again.

Hi Brenda
Thank you so much for your lovely review. The staff will be delighted that you appreciate them and the care they give as much as you do. I will pass your comments to the staff team

Hi Sheena, thank you so much for your kind review. Your mother was very much part of the family here at Cochrane and she is sadly missed. We wish you all the best in the future.

Hi Alastair, it was a pleasure to look after your mother and it means a great deal to us that you found her to be settled and that you were happy with her care. We wish you all the very best for the future.

Hi Doreen, thank you very much for your review. We are pleased to hear that you are happy with the standard of care being received by your mum and that you would recommend our service. We take your comments on board and would like to assure you that we have recently recruited additional staff. We will continue to grow our team and review dependency scores to ensure staff levels are reflective of our resident care needs.

Margaret thank you so much for taking the time to do this at such a difficult time for you all. Your brother was a real character and he will be missed by us all. It was a privilege to be able to care for him for his final days and we are happy that you felt his care was what you would have wanted it to be. I will pass your kind words onto the staff.

Dear Pauline, we really appreciate you taking the time to write a review of our home, especially at this sad time. Your kind words mean a great deal and our thoughts are with you and your family. Take care.

Many thanks for your lovely review and comments, this is very much appreciated and will be passed onto the manager and the team at Cochrane Care Home.