Hillside View Care Home

8 Nethercraigs Road, Glenburn, Paisley PA2 8UE

Hillside View Care Home, Paisley, Renfrewshire
Hillside View Care Home, Paisley, Renfrewshire
Hillside View Care Home, Paisley, Renfrewshire

Hillside View Care Home is located on the edge of the picturesque Glennifer Braes Country Park, a modern 57 bedded property offering Dementia and Nursing care, as well as Specialist care for Residents aged 45 and over living with Dementia and/or Mental Health needs.

At Hillside View Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. Bedrooms are bright, comfortable and safe.

Chefs at Hillside View pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Alison McPherson (Home Manager)

Local Authority / Social Services: Renfrewshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 57 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Epilepsy • Head/Brain Injury • Neuropathic • Parkinson's Disease • Schizophrenia • Stroke

Admission Information: Ages 45+.

Single Rooms: 57

Rooms with ensuite WC: 57

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Inspectorate* Report on Hillside View Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 17 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.4 Hillside View Care Home has a Review Score of 9.4 (9.437)

The Review Score of 9.4 (maximum of 10) for Hillside View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 35 Reviews over all time. This Average Rating is also the rating value for Hillside View Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.437 for Hillside View Care Home is calculated as follows: ( (217 Excellents x 5) + (173 Goods x 4) + (24 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 419 Ratings = 4.437

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Hillside View Care Home is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 22 Reviews ÷ 11.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    15
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hillside View Care Home?

  • Extremely LIKELY
    20
  • Likely
    15
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hillside View Care Home

  • Daughter of Resident/Service User
    9
  • Resident / Service User
    9
  • Son of Resident/Service User
    5
  • Sister of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

The standard of care remains outstanding. It is very difficult to find anything to criticise. The management and staff go far beyond what one would expect in order to support my wife and me. The byline of The Kind Care Company is very apt.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the care, consideration and dignity that the residents enjoy to be exceptional. The surrounding are clean, comfortable and relaxing.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My late step-father was Hillside Care Home for 2 years and during that time I found the care he received to be of the highest standard. when he was admitted, I was told he ahd weeks to live yet he went on to live a further 2 years. he was in a different care home for eighteen months prior to Hillside and I can honestly say the level of care he received at Hillside was second to none.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are all very helpful and nothing is too much trouble. They are always cheerful and smiling. The manager goes above and beyond any task. I'm sure Dad wouldn't be doing half as well anywhere else.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father-in-law has been here for almost 2 years now.
The level of care and dignity afforded to him cannot be faulted. The level of his cleanliness is always excellent and his medical requirements are constantly monitored and dealt with. This can only come from the top and I think the manageress is as good as it gets.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister has been a resident in this lovely home for over a year now and the care is outstanding. Nothing is a problem to the staff. Could not ask for a better place for my sister to be.
She has FLD and would not put her anywhere else. The care is second to none.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Welcoming staff. Appear to connect well with residents and a caring attitude. All staff are friendly to visitors. Staff ratio appears to be very good. Lounge area very homely with good furnishings. Dining room set with linen table cloths and napkins. Nice attention to detail.

How likely would you be to recommend Hillside View Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

We are very pleased with the care my mother has received.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When visiting, I have been made very welcome by all staff members. My friend seems to be very well looked after. She enjoys getting her hair and nails done. Her room is always clean and warm, no matter what time I visit.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very happy with the care given to our dad.
He is content and thinks it's his own home.
The staff are wonderful and treat him with care and respect.

How likely would you be to recommend Hillside View Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I find the staff very helpful, they look after my relation with care.

How likely would you be to recommend Hillside View Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

While staying here, I have enjoyed taking my grandson into the garden to play when he comes to visit. I have also enjoyed going on a trip to Stirling Castle and other activities.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like going for tea, ten pin bowling, playing bingo and walks.

How likely would you be to recommend Hillside View Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always welcoming and very clean. My father is happy in his home. I would definitely recommend.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I find the quality of care and attentiveness of staff are excellent. The home has a good friendly atmosphere and I am confident that my mum receives the highest quality of care.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The home is all excellent.
The staff are excellent, good.
The rooms are excellent, good.
The facilities are excellent, good.
The games are excellent, good.
The meals are excellent, good.
The facilities are good, wonderful.
The games are good, marvellous.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always receive a warm welcome from both administrating, nursing staff and carers. Meals appear more than adequate with a good choice of breakfast, snacks and other meals.
Patients/residents are looked after to a high standard and the home seems peaceful and settled abeit the decor and furnishings in need of refurbishment or replacement. High level of cleanliness including bathrooms and bedding changed regularly.

How likely would you be to recommend Hillside View Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff and management have an excellent down to earth approach both friendly and practical. The good thing is that there is little or no staff turnover, resulting in more consistent care for patients. Room and decor are clean but perhaps tired although the standard of care more than compensates for this.

How likely would you be to recommend Hillside View Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

All the staff from management, nurses, carers, kitchen and cleaners cannot fault them for everything they do for my mum. I can't thank them enough

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My Mum has had wonderful care and attention from staff at Hillside View.
She started to settle in and enjoy the care provided.
Staff were also a great support to me.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very pleased with the care my mother is getting at Hillside View Care Home. The staff are friendly and tell me about my mother when I visit. I am always informed if she has seen anyone from the NHS and what was discussed. My mother is very strong willed at times but the care workers deal with this very well. This is my first experience of a care home and I am very pleased with the service so far.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

1. Staff are friendly and take care of mum.
2. Not enough stimulation.
3. Clothes not hung up properly, drawers can be a mess and I have to tidy them.
I visit my mum 5 days a week.

How likely would you be to recommend Hillside View Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

HC-One, Careline Team at Hillside View Care Home responded to this review on 02 Feb 2017:

The care home operates an activity program which is planned on a monthly basis, this allows Residents to opt in or out of some or all of the activities. There are planned events which are fixed in the calendar; these include religious observation, falls prevention, strength and balance exercise classes and art therapy. We have regular in-house entertainment at least once per month, all major festivals are celebrated.
We strive to ensure that the Residents remain a part of their local and wider community, by attending local cinemas, theatres and leisure centres; we are limited by wheelchair availability within these venues.

Respect and dignity has been discussed through staff meetings, and how this extends to how belongings are looked after, a designated key worker system is in operation, and this will continue to be a focus area of improvement for the care home.

My mother spent her last two weeks of life in Hillside View. They encouraged mum to eat and drink several times each day. They tried to tempt her with special juices, yogurts, soup etc. Mum was on palliative care. The nursing home treated mum with care and dignity. Family were encouraged to visit day or night and we managed to be with mum in her final hours.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Good service from staff. Good food, friendly atmosphere. Staff very helpful, room warm and comfortable.

How likely would you be to recommend Hillside View Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff is always helpful. The service is good. Meals is very enjoyed. One lady is very good. We always gets the papers. The cleaners are also very good, the rooms are always spotless, the staff are always helpful too, the kitchen staff are always helpful too.

How likely would you be to recommend Hillside View Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think in here is good. I think the staff are excellent very good.

How likely would you be to recommend Hillside View Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It's very comfortable living here and the food is good, my room is very nice and I have my own TV and I can watch it when I want to.

How likely would you be to recommend Hillside View Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I don't have any complaints other than I feel over-fed at times, the menu is so good and so is the staff.

How likely would you be to recommend Hillside View Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has only been in this home for six weeks. The staff I have come into contact with so far appeal to be friendly and conscientious. the management team are very helpful. The building has just been refurbished therefore the decor and furnishings are first class. On my introductory walkabout the equipment and facilities are exactly what is required. Once my dad settled in he will have a very pleasant and comfortable stay.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I thoroughly enjoy my residency at Hillside is enjoyable. I am well looked after. We have a fantastic activities co-ordinator (If she wasn't a married woman) I would chat her up myself. There is always something happening to keep you alert and interested.

How likely would you be to recommend Hillside View Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

A big improvement with refurbishment, tastefully done. I think relatives should be given a code for keypad to enter the lift as staff not always at hand to do this for you (this happens at another care home I visit).
I would like to see more activity to stimulate residents ie. someone doing exercises to music whilst residents sitting on chair. Staff very courteous and friendly but could do with more.

How likely would you be to recommend Hillside View Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

HC-One, Careline Team at Hillside View Care Home responded to this review on 22 Apr 2016:

Within Hillside View Care Home, we have 5 exercise classes a month, which focus on, strength, mobility, and falls prevention. Some residents are identified to attend for a specific reason, and others participate of their own volition. Residents are able to attend as many of these sessions as they wish.
Staffing within the care home, is of a higher ratio than in most other care homes, due to the dependency and needs of the residents and the Care Inspectorate Staffing notice. Monthly dependency levels are monitored, and this is used to inform the staffing levels within the care home.
Access to security codes for the elevator is limited, as this ensures that staff members know the whereabouts of residents, and reduces the risk of residents entering the elevator, and leaving the building, unaccompanied.

Very welcoming very caring for relative and explained everything so that it was understandable.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I feel there is not enough activity to get the residents back into the community. There should be more activities outside of the care home.

How likely would you be to recommend Hillside View Care Home? Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

HC-One, Careline Team at Hillside View Care Home responded to this review on 22 Apr 2016:

The care home employs two activities coordinators, on a part time basis.
A range of activities are offered to the Residents, and these include, community involvement. The Residents living within the care home are canvassed for their opinion and areas of special interest and this is the information used to develop the activity program
Many of the Residents enjoy trips to the local cinema, leisure centre, bowling alley, theatres and day trips to local beauty spots.
On a daily basis the Residents are supported to visit the local shops and there is a walking group that Residents enjoy. Some Residents are supported to maintain their religious practice and attend their Church on a daily or weekly basis.
The care home welcomes community groups and these groups support in the activity program across the year. The Care Home has links with local schools, and youth organisations.
Although the care home aims to maintain and improve people’s independence, the Residents living within the care home, have limited potential for rehabilitation that would lead to independent or supported living in the local community and therefore require 24 hour nursing care.

The staff are excellent and treat my brother with great dignity, he is well looked after. He eats well and I am very happy with his care.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Both my husband and I find all of the staff friendly, courteous and exceedingly caring. The well trained staff have created a lovely environment within this well appointed home. This is going a long way to ease the heartache of knowing that it is now unsafe for my husband of 48 years to remain in his own home. We are very grateful to the management and all of the staff for facilitating us still spending quality time together.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Alison McPherson

Job Title: Home Manager

Joined: 2014

Description:

Alison is a Registered Nurse with over twenty years’ experience in providing care and support for elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Having been with HC-One for a number of years, Alison shares the company’s vision in aiming to provide the kindest care for each and every Resident. She uses her extensive knowledge of Hillside View to motivate her team to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and church groups and is always keen to include the local community in life at Hillside View.

When asked what she enjoys most about her role, Alison remarked: “I love spending time with Residents and getting their feedback on how we can continually improve life at Hillside View.”

Outside of work, Alison enjoys reading, going to the gym and spending time outdoors.

If you would like to find out more information about Hillside View, Alison has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hillside View Care Home