Hillside View Care Home

The staff at Hillside are home dedicated people. My son has the best care for his needs. He showers every morning and the chef makes his favourite omelette at lunchtime. They also encourage him to exercise which is not an easy task. I now have peace of mind knowing he is in the best place.

Visit was outside so unable to give a complete view.

Thank you to all the staff at Hillside as a family we could never repay you for the peace of mind you have given us.

Very pleasant staff who are very reliable at informing us of any changes during the lockdown. They could have better facilities for outdoor visits. It is good that more activities are now being introduced. All residents are treated well, with care and dignity.

I enjoy staying at Hillside View Care Home. I feel that it is much better than the one I was in before. I feel more at ease staying here because we have 24-hour security for all residents. I have built up a good relationship with the management and the staff.

I am extremely happy with the care my husband receives and the support the staff have given to myself and my children especially during the coronavirus. It must have been very difficult for the staff during this time, trying to keep the residents and themselves safe and happy. The zoom chats especially kept our family connected to my husband. My husband now has an illness and once again the staff have gone above and beyond for us all as a family. I can't thank them enough.

I feel the standards and care at Hill View Care Home is of an exceptionally high standard. All staff are so helpful on the phone, my concerns for my husband disappear after having had a conversation by phone with staff members. Due to covid19 means, I haven't managed to see his room, which I feel will ve absolutely perfect.

I would like to say a great big thank you to all staff and carers of my mother. They have been extremely good at looking after her and the garden visits have been really good. Nothing is a bother too then, they keep my mum well looked after, clean and tidy. Can't rate them high enough; thanks to all.

Like everyone during the covid-19 pandemic, we have all had our worries and fears. It was a hard thing not to see my dad for over 4-months. It is hard to put into words how amazing it was to hear that Hillside View managed to remain covid-free. This is no doubt down to the brilliant care team and in this world of negative news, well, I just want to shout from John O Groats to Lands End "thank you, everyone, at Hillside for going more than the extra mile to keep out loved ones safe".

I cannot rate Hillside highly enough. The level of care and attention shown to both my dad and my family has been fantastic. Nothing is ever too much trouble for the staff at Hillside and they welcomed us from the hour we walked in for our tour to my garden visit today. They have answered any questions with an understanding and empathy that I have never seen in a care home. The affection and care in their voices whenever I call to check on my dad has been evident since the start, very comforting for us during Covid 19.

Up until my mothers death at the beginning of June, she had been a resident at Hillside since Jan 2019. She had always been treated with the utmost dignity and respect. Before lockdown in March, I had a very positive care review about mum. She enjoyed and was taking part in more activities and the wonderful staff gently encouraged her to interact more with other residents. During lockdown I was able to receive photos and video calls - unfortunately, due to increasing frailty and decreasing oral intake and dementia, with a UTI, the manager allowed my brother and I to visit her during palliative care with PPE. I was there when she passed. The staff went above and beyond to give mum the best care right to the end.

Staff are welcoming and friendly, approachable and caring and have a good rapport with residents and their families. Any concerns or issues we may have are dealt with promptly. Likewise, if the staff have any concerns they will contact me.

All the staff are very pleasant and helpful to myself and my brother.

My father is a resident at Hillside View and suffers from Alzheimer's. I am constantly delighted to arrive to visit and find him well turned out and contented. This I put down to the ethos of the home and the manageress who runs a wonderful team of carers. Both residents and visitors are treated with concern and dignity.

Fantastic home, staff are amazing and very caring! My father couldn't be in a better place.

The care and attention received by all staff was very impressive and made my wife's last few months a lot more bearable. Anyone who visited commented on how well the staff interacted with my wife and made her smile.

The staff are very friendly, helpful and caring.

All of the staff are always kind and helpful.

I have had no problems with this care home. My husband has settled in so well.

Thank you.