Almond Court, Glasgow, Glasgow City
Almond Court, Glasgow, Glasgow City
Almond Court, Glasgow, Glasgow City

Almond Court based in Glasgow, has been purpose-built to provide 24-hour nursing and residential care for older people living with dementia. The service is set up to provide a satisfying day-to-day lifestyle in which the benefits of expert care can be thoroughly taken advantage of.

Residents enjoy home cooked meals and all dietary needs are catered for. Coffee mornings and home baking are some of the activities that are popular with residents, who can also enjoy the use of a music room, a gardening club and art therapy. Regular trips to local places of interest are also arranged.

Fees will depend on the needs of the prospective resident but more information can be provided in the home.

Group: The Holmes Care (Group) Ltd

Person in charge: Lorna Flanagan (Service Manager)

Local Authority / Social Services: Glasgow City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Pre-assessment will be carried out by manager. Ages 65+.

Single Rooms: 42

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

At anytime

Parking:

Free onsite parking

Latest Care Inspectorate* Report on Almond Court: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Almond Court has a Review Score of 9.3 (9.298)

The Review Score of 9.3 (maximum of 10) for Almond Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Almond Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.298 for Almond Court is calculated as follows: ( (99 Excellents x 5) + (63 Goods x 4) + (17 Satisfactorys x 3) + (11 Poors x 2) + (1 Very Poors x 1) ) ÷ 191 Ratings = 4.298

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Almond Court is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 9 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    6
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Almond Court?

  • Extremely LIKELY
    12
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Almond Court

  • Daughter of Resident/Service User
    10
  • Husband of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Sister-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

This care home already has a great reputation within the care industry. My mum loves all the activities and day trips that are provided. The staff are friendly and approachable. My mum's room is always immaculate too. I wouldn't hesitate to recommend Almond Court.

How likely would you be to recommend Almond Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lorna Flanagan, Service Manager at Almond Court responded to this review on 24 Jul 2017:

Dear Tracy, thank you for your kind words about Almond Court.

Dementia has robbed mum of making her own decisions but I feel confident she is looked after with dignity and lots of care. The home is comfortable and as clean as possible.
Of course, there can be little irritations but with communication with the staff, they get resolved.
If you've been the main carer and pass your loved one over to someone else then you realistically have to adjust.
There is an interesting and varied entertainment programme.
No-one wants to lose their independence, especially through dementia but this home provides a safe environment to allow the individual to do what they can.

How likely would you be to recommend Almond Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lorna Flanagan, Service Manager at Almond Court responded to this review on 20 Jul 2017:

Dear Linda, thank you very much for your kind words about Almond Court.

Mum is being well looked after and is much happier now than when she first entered the home. She has put on weight and says she loves the food. The staff are genuinely caring and friendly to visitors and I am contacted immediately if there are any issues. I am happy with the standard of care and the home is always clean and tidy.

How likely would you be to recommend Almond Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Lorna Flanagan, Service Manager at Almond Court responded to this review on 19 Jul 2017:

Dear Linda, thank you for your kind words. We are glad you are happy with the service at Almond Court.

Excellent caring staff. Very clean and tidy.
Fantastic nurses.

How likely would you be to recommend Almond Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

First experience of care homes. From the beginning, we as a family were treated with care and understanding.
Great atmosphere within the care home. Staff are excellent in all areas of care.
We are welcome at all times. It feels like home. Always a friendly face there to meet you.

How likely would you be to recommend Almond Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lorna Flannagan, Service Manager at Almond Court responded to this review on 18 May 2017:

Dear Sandra, thanks so much for taking the time to leave such a lovely review.

My relative has been in this care home for four years now and I have found the care excellent.

How likely would you be to recommend Almond Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lorna Flanagan, Service Manager at Almond Court responded to this review on 30 Mar 2017:

Dear Morag, thank you for your kind words and for taking the time to leave us a review.

Couldn't have got a better place for mum to live she loves staying here. Room is lovely and clean and Lorna and all her staff are great they are all friendly and cannot do enough for mum and us. It doesn't matter how many questions you ask, the staff are always happy to answer them our family can rest easy knowing mum is somewhere that she is safe and happy.

How likely would you be to recommend Almond Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lorna Flanagan, Service Manager at Almond Court responded to this review on 14 Mar 2017:

Dear Margaret, thank you for your kind words, we are so pleased to hear that your mum is content at Almond Court.

I am very happy with the management, staff and support for my husband in Almond Court. There is a lovely homely atmosphere and his room is clean and comfortable with a nice outlook. He loves the food! The staff could not be more helpful in caring for him, me and the family when they visit. They are kind and considerate. All in all, I couldn't ask for anything better for him.

How likely would you be to recommend Almond Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lorna Flannagan, Service Manager at Almond Court responded to this review on 05 Jan 2017:

Thank you for your kind words.

I have been in a number of care homes and this is the best without a doubt! Very clean and comfortable with great staff who are always helpful. The manager is excellent, I was in a luxury care home in Surrey and it was not as nice as Almond Court.

How likely would you be to recommend Almond Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lorna Flanagan, Service Manager at Almond Court responded to this review on 01 Dec 2016:

Thank you for your kind words, we are pleased that you are very happy with our home.

My mother has been a resident in Almond Court since August 2014. From the beginning, I have found management and all staff to be helpful, considerate, responsive and supportive - as well as being proactive in my mother's care.

How likely would you be to recommend Almond Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lorna Flanagan, Service Manager at Almond Court responded to this review on 17 Nov 2016:

Thanks Johann for your kind words, we are pleased that your mother is happy at Almond Court

I visit several times a week and find each time that my wife has been very well looked after (Alzheimers) and is content and cheerful. We both have excellent relations with the staff who are all very competent and caring.

How likely would you be to recommend Almond Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lorna Flannagan, Service Manager at Almond Court responded to this review on 31 Oct 2016:

Thank you for your kind words.

Staff professional and caring.

How likely would you be to recommend Almond Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Lorna Flannagan, Service Manager at Almond Court responded to this review on 26 Oct 2016:

Thank you for your review Archie.

In an honest opinion, mum is usually taken care of not too bad but that might be because I go every day and keep on top of things. If I don't like what I think my mum should be getting, I get it sorted with whichever staff are on.
I have had a few issues with Almond Court night staff. Things that were meant to be dealt with on their shift and if it's not done; like making sure mum's wheelchair is clean and laundry is taken to the laundry room, then day staff have to do it. Overall, I have good relations with the day staff and manager.

How likely would you be to recommend Almond Court? Likely

Average Rating: 

 2.7 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Poor

Activities: Poor

Management: Good

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Satisfactory

Lorna Flannagan, Service Manager at Almond Court responded to this review on 25 Oct 2016:

Thanks for your comments Janice. As you know we have recently spoken to you with regard to the issues raised and I trust that we have now managed to resolve the problems for you. Please feel free to come and see me next time you are visiting your Mum if there is anything else you would like to raise.

Mum well looked after,staff very good,informed of all things concerning mum,happy with care given, room clean and tidy,sometimes mum has someone else's nightdress on which can be upsetting at times but when staff informed they change her .

How likely would you be to recommend Almond Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lorna Flanagan, Service Manager at Almond Court responded to this review on 02 Jun 2016:

Thanks for your kind words Maureen. We are currently addressing our laundry functions and we will ensure that your Mum is wearing her night wear moving forward.

I would move my parent however, I believe them to be safe and think that being moved it would be to their detriment. I think that the staff do their best but are underpaid and although there are legally enough, I think that it would benefit the residents having one more person on duty. Also be nice if they interacted more with the residents instead of doing paperwork / watching TV / chatting amongst themselves instead of with residents.

How likely would you be to recommend Almond Court? Unlikely

Average Rating: 

 2.4 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Poor

Staff: Satisfactory

Activities: Very Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Lorna Flanagan, Service Manager at Almond Court responded to this review on 13 Jun 2016:

Thanks for your comments Valerie, which we have noted. Our staff policy is always to have at least 5 staff on duty at any one time. We have also recently been inspected, and our food was found to be of a very high standard.
I would be happy to discuss your mothers care at anytime, please feel free to call or come in and see me on your next visit.

Excellent care home with wonderful staff.

How likely would you be to recommend Almond Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Lorna Flanagan, Service Manager at Almond Court responded to this review on 17 Mar 2016:

Thanks for your kind words Maureen.

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

Lorna

Lorna Flannagan

Job Title: Service Manager

Joined: 2014

Description:

Lorna qualified as a registered nurse in 1977, specialising in Neurosurgery for many years before branching into Care of the Elderly.

She worked in care homes initially as a Deputy Manager until taking on her first Manager's role in 2003, and has since then managed several care homes and commissioned two.

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