Eastbank Care Home

98 Gartocher Road, Shettleston, Glasgow G32 0HA
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8.9 105 Reviews
  • Eastbank Care Home, Glasgow
Located in the peaceful residential area of Shettleston, Eastbank Care Home offers personalised care to older people.

The lovely home offers many areas for residents to relax and unwind. The onsite pub, hair salon and café host many activities for residents and families to enjoy.

Eastbank has a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Eastbank, the team takes pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Eastbank, and the team is dedicated to supporting residents in building strong relationships in the Shettleston neighbourhood, by organising events with local schools, charities and businesses in the area.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1354
  • Self-Funded Nursing Dementia Care: from £1354
  • RESPITE Self-Funded Nursing Care: from £1354
  • RESPITE Self-Funded Nursing Dementia Care: from £1354

These prices are only a guideline, please contact Eastbank Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Lee Binnie (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)

Eastbank Care Home Reviews (105)

Total of 105, showing 1-20
8.9

Eastbank Care Home has a Review Score of 8.9 (8.917) out of 10, based on 11 reviews in the last 2 years. Over all time Eastbank Care Home has 105 reviews.

Overall Experience

  • 72
  • 27
  • 4
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  • 1

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105
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Review from L M (Daughter of Resident) published on 17 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The standard of care at this home after 8pm is extremely poor. There are clearly not enough staff in the evenings, and it shows in the level of attention residents receive-especially those who are bedbound. They're often left lying down for hours without being sat up or offered anything to keep them
comfortable or entertained, like having the TV turned on.


Dinner is served very early, around 4:30pm, and after that, bedbound residents aren't offered so much as tea or toast until after 9:30pm-if at all. In some cases, residents in their rooms are completely overlooked.


Even more concerning, some are being left in wet or soiled conditions overnight because they are not being checked or changed often enough. This is completely unacceptable and needs urgent improvement. Families trust care homes to treat their loved ones with dignity, and unfortunately, that trust is being seriously let down here.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Eastbank Care Home

Thank you for taking the time to share your feedback about Eastbank Care Home. All feedback is important in helping us improve the service and the standard of care that we offer. The Home Manager has reached out to speak through your concerns and offer the opportunity to have a meeting to discuss your feedback.

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Review from D K (Daughter of Resident) published on 23 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the management and staff enough for the care provided for my father. I have been kept updated throughout and staff are very nice. Also my dad is very happy.

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Review from S A (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

£4500.00 per month. Cannot see value there.
Staff are good and helpful.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Eastbank Care Home

Thank you for your feedback on our service at Eastbank Care Home. All feedback is appreciated. Please speak with the Home Manager on your next visit to the home to discuss any specific concerns you may have.

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Review from A L (Daughter-in-law of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Laundry has to be looked at.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Eastbank Care Home

Thank you for your feedback on Eastbank Care Home. All feedback is important to us as this will allow us to improve the service moving forward. If you would like to speak with the Home Manager about your concerns next time you visit we will endeavour to resolve any ongoing issues you may have with the laundry service.

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Review from J A (Son-in-law of Resident) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As always the staff are excellent.

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Review from Jacqueline M (Sister of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment we visited Eastbank, the staff welcomed and the energy was genuine and so professional. We had visited other care homes but Eastbank was head and shoulders above the rest. My brother was frail on discharge from the hospital, so the team got to work, gently encouraging him to regain his appetite
and giving him the confidence to be mobile from months in bed.


The management team have an open-door policy for both staff and relatives which provided us confidence in my brother's care and we could easily talk to staff about any tweaks we needed to make for him. Eastbank is more than a care provider they are life savers both for the resident and family. We know they extended my brother's life by 18 months. They also supported us in the final months of his life and we will be forever grateful.

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Review from Gary M (Son of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family have had a delightful experience with the staff who have looked after our mum. The staff have always kept us informed of our mother's health and wellbeing. They are courteous and when our mum was not in good health you could see they shared our concern.

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Review from Elizabeth K (Daughter-in-law of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are caring individuals, who go the extra mile to make sure mother-in-law is involved in all activities. Always got a smile on their faces when we arrive. Take away station with tea and coffee is a great addition to the care home. Great place for my mother-in-law as she enjoys all the activities
that the care home has to offer, she loves the trips, rooms are great and spacious.

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Review from A M (Niece of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is enjoying living in the care home. I visit a lot and take him out very often to hospital appointments and for lunch.

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Review from J F (Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living at Eastbank. This place has become my home. I enjoy watching football with the other men. Food is always good too.

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Review from R T (Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a nice room here and go on loads of trips. My family always visits me.

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Review from C D (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here since September 2022. The facilities are excellent, cannot do enough for mum and she is very happy here and says she is not moving.

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Review from Roslyn B (Granddaughter of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana was a resident at this care home. The staff looked after her brilliantly and she always had her nails lovely and painted and enjoyed the activities. When she was palliative they went above and beyond to make her comfortable and also to be supportive and accommodating for my family during a difficult
time. I am very thankful and grateful for the care they gave her.

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Review from D T (Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know the staff have knowledge and experience. We are well fed and looked after. We are fed three times a day and have medicine three times a day. We have a nice room with television and the toilet open constantly.

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Review from James K (Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving in I have loved it so much. All staff are wonderful and obliging. I will always love being here.

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Review from M D (Granddaughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran recently moved into this home and we could not praise it enough. The staff have really took care of my gran and their care is second to none. I really could not fault the staff, they have a lovely approach and nothing is ever a bother to them. My gran has really settled into the home and as
a concerned family we could not ask for anything better. The assurance that our beloved gran is in the most amazing care and feels at home and is settled is something we could not be any more grateful for. Big thanks to all the staff.

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Review from S W (Nephew of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into the home this year and the staff have made her feel very much at home.
She is always smiling when we visit and from the staff to the management everyone has been so kind to her. Thank you everyone.

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Review from Jim M (Son of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father moved into the home recently and l can’t fault the staff and facilities, staff are excellent always helpful and smiling. Dad has settled in well so far and the room is lovely and plenty of company for dad during the day.

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Review from R B (Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Treated well and fairly.
No complaints - everything great.

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Review from Sheena W (Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are nice.

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Current Review Score: 8.9 (8.917)

Overview of Review Score

The Review Score of 8.9 (8.917) out of 10 for Eastbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.325 for Eastbank Care Home is calculated as follows: ( (81 Excellents x 5) + (23 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 126 Ratings = 4.325

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.592 Points relating to the number of positive Reviews for Eastbank Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 9 Positive Reviews ÷ 13 = 0.692

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 8 May 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (0)

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Frequently Asked Questions about Eastbank Care Home

What types of Care is Eastbank Care Home registered for?

Older Person Care, Dementia, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Eastbank Care Home have?

There are 65 Single Rooms.

What are the Facilities & Services at Eastbank Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette & Residents Internet Access are some of the Facilities & Services.

How far is Eastbank Care Home to the centre of Glasgow?

4.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastbank Care Home to verify any information. View our terms and conditions. Eastbank Care Home has an Enhanced Service - more info.