Eastbank Care Home, Glasgow, Glasgow City
Eastbank Care Home, Glasgow, Glasgow City
Eastbank Care Home, Glasgow, Glasgow City

At Eastbank, a trained and friendly team practice high levels of care for a diverse range of needs, incorporating the latest care sector expertise that is personalised to suit individual requirements. Nursing, dementia nursing, respite, palliative and Parkinson’s care are offered as well care for the young and physically disabled.

This modern, purpose-built home has been designed as two separate houses, both providing comfortable and welcoming accommodation. Residents enjoy refurbished living areas, open plan lounges, a reminiscence room and landscaped gardens. Some bedrooms come with en-suite facilities and views of the gardens, and all bedrooms have a 24-hour call system in place.

The freshest produce is sourced to make for satisfying mealtimes, accounting for any special diets and preferences. Though mealtimes are an important part of the itinerary, there are also snacks, drinks, and a night-time menu to ensure residents never go hungry or are dehydrated.

An activity co-ordinator ensures residents always have interesting pursuits and events, with popular additions including pampering sessions, visiting entertainers and trips out that include pub lunches. Residents can also benefit from extra services such as a visiting GP, optician, onsite physiotherapist and relaxation therapy.

Group: HC-One

Person in charge: Salve Rull (General Manager)

Local Authority / Social Services: Glasgow City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Ages 65+.

Single Rooms: 70

Rooms with ensuite WC: 54

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Eastbank Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Eastbank Care Home has a Review Score of 9.4 (9.404)

The Review Score of 9.4 (maximum of 10) for Eastbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 33 Reviews over all time. This Average Rating is also the rating value for Eastbank Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.404 for Eastbank Care Home is calculated as follows: ( (212 Excellents x 5) + (139 Goods x 4) + (35 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 394 Ratings = 4.404

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Eastbank Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 14 Reviews ÷ 14 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    11
  • Satisfactory
    3
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eastbank Care Home?

  • Extremely LIKELY
    22
  • Likely
    8
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Eastbank Care Home

  • Resident / Service User
    8
  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    5
  • Niece of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • more

My sister has been a resident of Eastbank Care Home since August 2013. During that time, I have been extremely happy with the care she has received. All of the staff at Eastbank are very kind and look after the residents with consideration to each individual. All staff are very approachable and the staff who arrange outings and activities do a great job. As my wife and I both work full time, we are glad my sister is well looked after in a nice environment and has lots of company.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good staff wonderful. Enjoyed the stay. Good food. The home has given me 100% support in the home and I have the best room.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very good staff, very good and excellent service.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I feel very happy with the service and the friendly staff living conditions and food also excellent.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very satisfied with the care that my Dad is receiving at Eastbank.
There have been occasions when we got to visit him on a Saturday morning when he is in need of a shave and his fingernails are dirty and also needing a cut.
This, thankfully, is addressed at the first opportunity.
Overall we are happy that he is fed well and tidy.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Clare Sheehan, Care Advisor at Eastbank Care Home responded to this review on 17 Jan 2018:

At HC-One we strive to provide the highest standard of personal care to all Residents and are sorry that these standards have fallen short on this occasion. Staff will continue to be reminded of the importance of ensuring that Residents individual needs are met in a timely manner.

I used to have my mother-in-law at the home. I do voluntary work calling Bingo.

This home is a very caring home. Service to the highest standard.

How likely would you be to recommend Eastbank Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with standards and staff are very good and caring with both my parents.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jeanette Holding, Customer Service Administrator at Eastbank Care Home responded to this review on 10 Aug 2017:

Very good to hear such a positive response.

I know my mum has all the care she needs at Eastbank Care Home. I know she is safe at all times and well cared for.

How likely would you be to recommend Eastbank Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Eastbank Care Home responded to this review on 10 Oct 2017:

Thank you for your review. This must give you such peace of mind knowing that your mum is safe and well cared for.

From my point of view, accommodation and help have been very good.

How likely would you be to recommend Eastbank Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Eastbank Care Home responded to this review on 18 Jul 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home . The Bupa Customer Care Team.

My aunt came into the care home in April and during that time, she has had an excellent standard of care and respect from the staff. She has had great care from the nursing staff, especially who have helped her cope with life in her new surroundings. The variety of food is very good and her room is spotlessly clean at all times. The senior nurse keeps me informed at all times and I am very happy with my aunt's care.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Eastbank Care Home responded to this review on 07 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

Nurses and care staff have been superb in looking after our mother since her arrival.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Eastbank Care Home responded to this review on 07 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

Two issues are of concern - food and staff numbers.
The quality and standard of cooking has not improved, despite concerns being raised at all relative/residents meetings. There is a poor variety of fresh vegetables (chips being served at most meals) and the alternative choices of sandwiches are of very unimaginable contents - quite often there does not appear to be a sufficient number of staff on duty and I detect a deterioration of staff morale over the past months.

These important aspects are having a detrimental aspect on my sister's well-being.

How likely would you be to recommend Eastbank Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Eastbank Care Home responded to this review on 19 Jun 2017:

Thank you for your review. We are pleased to hear your comments about our home and will share your comments with the home’s manager.

I am pleased with the care my mother is getting at Eastbank Care Home.
I can rest easy knowing she is well looked after and safe.
The staff are always pleasant and listen to me if I have any issues, which is very rarely.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Eastbank Care Home responded to this review on 17 Mar 2017:

Thank you so much for your review. I am so happy that you are pleased with our care home and the support we provide. I will feed your comments back to the home manager. The Bupa Customer Care Team.

My husband was admitted in November 2014.
So far I am quite satisfied with the way he has been treated and cared for.
However, I will continue to keep a close eye on his care and well being.

How likely would you be to recommend Eastbank Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Eastbank Care Home responded to this review on 17 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I have nothing bad to say about the home. I am happy here and the staff treat me well.

How likely would you be to recommend Eastbank Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Rose Pickering, Customer Service Administrator at Eastbank Care Home responded to this review on 07 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Review was taken place on the 9th of September. Questions were asked, some answered satisfactorily, some not so good. Lack of communication on some matters.

How likely would you be to recommend Eastbank Care Home? Unlikely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Very Poor

Resident unhappy with some dishes on menu, especially vegetables not cooked past al dente. Also some meals are unchewable for some levels of dentures.

How likely would you be to recommend Eastbank Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Eastbank Care Home responded to this review on 16 Sep 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service

The warmth and friendliness of the staff from the care assistants to the staff nurse is noticeable the moment you walk through the door. I feel relaxed and confident my is being well taken care of. Eastbank is very clean and bright with fresh decor and comfortable chairs for all the residents. The bedrooms are spacious and well kept and the dining room is clean, modern but with a family feel to it. There is a good and varied menu and the staff always find the time to encourage the residents to eat and where necessary hand feed the patients. I have visited many nursing care homes and Eastbank for me comes out top of the list. I have no problem recommending Eastbank as a first class nursing care home.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Eastbank Care Home responded to this review on 03 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I am very happy with the continuing care of my husband (dementia, bladder incontinence and wheelchair bound). Overall the staff are caring, friendly and approachable. In spite of occasional verbally aggressive mood swings, the staff appear to cope well and assure me that such incidents do not affect his well being in any way. My husband has settled well into his new surroundings and looks forward to the occasional arranged trip. (I am permitted to accompany him and am quite happy to contribute towards my meals on the same. He also enjoys a domino session and gentleman's club twice weekly and enjoys frequent visits to the well maintained 'home' gardens. (Weather permitting). I recently had some issues regarding staff communication in relation to my husbands care, but since speaking to the manager I am totally assured that this aspect will be resolved. I am very happy!

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Eastbank Care Home responded to this review on 03 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I find the staff very caring, friendly and helpful. The care and attention given is a relief for all the family. I know she is safe and cared for. The accommodation is kept very clean and is brightly decorated. We are very happy she managed to get this level of care and such good accommodation in her final years.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Eastbank Care Home responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I have lived in Eastbank Care Home since 2007. Everything that I need is in Eastbank. I am well looked after and if I need clothes, sweets etc the staff buy this from my personal allowance. We have entertainers in each month and in the summer we have day trips. We have an art room where we can paint or draw.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Eastbank Care Home responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My Uncle was in for respite and loved it, he hopes to be coming back again.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Eastbank Care Home responded to this review on 25 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Communication is good. Willing to listen to concerns. Activities organised for clients, no named person though, but one special day each month for an individual person.

How likely would you be to recommend Eastbank Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Eastbank Care Home responded to this review on 26 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My Mum has been in the care home for approximately 3 1/2 years and the care she receives is second to none. The staff are excellent, so friendly and professional. I would recommend the care home to anyone. The care and the staff are exceptional. My Mum is so happy and I can rest knowing she is safe and secure and being well looked after.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Eastbank Care Home responded to this review on 24 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My father is in this care home. The staff have been excellent with him. We have had only one small problem and that's with the post. My father has had hospital appointments sent out (3 months in a row) which the care home never received, now that may be down to the post office or postman, never the less everything else has been very helpful for us as a family.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Eastbank Care Home responded to this review on 24 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My wife has been in Eastbank Care Home since April 2006. I am very happy with the care and the staff who help to look after her.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Eastbank Care Home responded to this review on 24 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I find record keeping very poor, mum has been punched by residents, it was reported but not recorded. I myself reported another incident again not recorded. Have spoken to two people but nothing has been done. Also private and confidential conversations are being discussed with visitors by senior staff members.

How likely would you be to recommend Eastbank Care Home? Extremely Unlikely

Average Rating: 

 2.6 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Very Poor

Rooms: Satisfactory

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Eastbank Care Home responded to this review on 01 Jun 2016:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and well being is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further? The Bupa Customer Care Team.

I have lived in Eastbank Care Home since 2011. The staff help me to take care of myself. There is lots to do or if I prefer I can watch my TV in my own room. Everyone is friendly and there is entertainers who come into the home plus a free bar.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Eastbank Care Home responded to this review on 20 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I have been a resident in Eastbank Care Home since 2013. I have a good relationship with all the care staff they always find time to stop for a wee chat. The housekeepers also stop for a chat as they pass, the banter is very good, we have many activities, bingo, gardening and entertainers come in for a sing song, I feel well looked after.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Eastbank Care Home responded to this review on 20 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Very happy with the care given, enjoyed sitting in the garden. Gets on well with all of the staff and other residents. Enjoyed the gentleman's club and the free bar.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Eastbank Care Home responded to this review on 20 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother has been in Eastbank since 2015, on the whole she has been well looked after. She doesn't mix much but when she does she enjoys it. She also looks forward to her days out.

How likely would you be to recommend Eastbank Care Home? Don't know

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Lydia Waller, Customer Service Administrator at Eastbank Care Home responded to this review on 08 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My father-in-law had been in Eastbank for respite care last year. He was quite set in his ways but after the first few days he got on well with both staff and residents. He enjoyed all the activities, sing songs and gentleman's club.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Eastbank Care Home responded to this review on 20 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My Uncle was a resident at Eastbank Care Home for the last 4 years, he sadly passed away in Dec this year, from my point of view his stay and overall care and living standards were all met to an acceptable standard. My uncle was poorly for around a week before his passing so was on bed rest for this period, he had short interval checks carried out in this time and was made as comfortable as possible and his respect of his dignity remained in place throughout. At the time of his passing again the compassion, care and dignity all remained in place by the duty staff that evening.

How likely would you be to recommend Eastbank Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Satisfactory

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Eastbank Care Home