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- Barchester Four Hills Care Home

I found this home welcoming, clean and comfortable. A lovely atmosphere within the home and roomsI H(Friend of Resident/Service User)

went ‘above and beyond’ what we would have expected.Heather M(Daughter of Resident/Service User)

The whole team understand and communicate and assist my mother in a consistent wayLynn M(Daughter of Resident/Service User)

I found this home welcoming, clean and comfortable. A lovely atmosphere within the home and roomsI H(Friend of Resident/Service User)

went ‘above and beyond’ what we would have expected.Heather M(Daughter of Resident/Service User)

The whole team understand and communicate and assist my mother in a consistent wayLynn M(Daughter of Resident/Service User)

At Four Hills staff and residents are lucky to have the best of both worlds - located in the north of Glasgow, just a stone's throw from the bustling west-end and the city centre; yet a half hour drive will take you to the bonny banks of Loch Lomond. Four Hills is a modern, purpose-built care home situated in the Ruchill housing area; where the home is at the heart...
Care Provided by Barchester Four Hills Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 120 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Four Hills Care Home for full pricing details and T&Cs.
Contact Barchester Four Hills Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Gwen Mackenzie(Operations Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2004
Room Information
- Single Rooms (120)
Visiting
- Open visiting
Parking
- Parking available
Barchester Four Hills Care Home Reviews (116)
Barchester Four Hills Care Home has a Review Score of 9.3 (9.280) out of 10, based on 19 reviews in the last 2 years.
Over all time Barchester Four Hills Care Home has 116 reviews.
I had looked at ten different care homes for my sister. This tops the lot. So glad we found Four Hills Care Home.
Thank you for taking the time to make a review of the home. Absolutely lovely comments and I will be sure to pass these on to the team.
No complaints.
Thank you for taking the time to make a review about the home. It is particularly nice to receive a review from one of our new residents. I hope you continue to be happy in the home.
My husband has only been a resident for 3 weeks so far. The care he has received is excellent. Staff are very friendly and kind.
So kind of you to send in this review. The Four Hills Team will be delighted with your first impressions.
Since I have been a daily visitor to this home since March 2018, I have been welcomed at the desk when signing in, always with a smiling face, same with all nursing staff, carers and management. There is always a fresh smell when you enter and the rooms are always clean and well aired. There is always some kind of entertainment. All in all, I don't have any complaints. They are always ready to answer any questions I may have always ready to help.
What lovely comments about our home and team. It was nice of you to take the time to send a review.
My mum is always cheerful and well dressed. All members of staff take time to chat and make her laugh. We are kept informed of mum's progress, how much she eats and drinks and if she is taking her medication. I fell she is always treated with dignity and well cared for. All staff and management are approachable and always act professionally.
Many thanks for your kind words, I will pass them on to the team.
My mum has been in Four Hills since January. Her health and general well being has improved greatly, she has company outside lots. Staff are fab and keep you up to date with things and are all so lovely. My mum is so happy there, always keep them occupied with stuff. Her room is nice and clean. I see a great improvement in her. I would highly recommend Four Hills.
Thank you for the kind words Grace. We are delighted your mother is happy here at Four Hills
Dad was in Four Hills for almost a month with a terminal illness. Staff worked to make him feel at home and were universally kind. The home was spotlessly clean, warm and well ventilated. Rooms are small, which made it difficult for staff using equipment such as wheelchairs, walkers and toilet equipment. Food was excellent with plenty of choices, served in various locations or residents’ rooms according to their preference. I was not aware of any activities but dad receives a thoughtful gift from Santa. Staff provided excellent care for dad as he deteriorated, protecting him from falls and ensuring he was as comfortable as possible. The carers were always upbeat with a sense of humour, ensuring his dignity was preserved and nothing was a bother. Nurses were open and responsive to my queries and concerns. It was tricky contacting the off-site doctor for permission to alter treatment. Staff ensured I was supplied with tea and meals while sitting with Dad. A well-run home.
Thank you so much for taking the time to make such favourable comments about Four Hills. It is very much appreciated. It was a pleasure to look after your Dad.
Mum received palliative care in the Firhill Unit from August 2017 until she passed away in November. During her stay, she was treated with nothing but love and kindness. At the slightest sign of any pain or discomfort, Mum was treated quickly and appropriately by the nursing team so that she was able to live out her final weeks in relative comfort.
The care staff made sure that Mum was clean and comfortable and also paid attention to her medical needs in addition to their normal duties. All staff treated Mum as an individual, and their warmth and humour made things so much easier to bear. Many of them went ‘above and beyond’ what we would have expected. As a family, we could not have got through Mum’s final days and hours without the support of all the staff. They provided reassurance and comfort, brought us food, gave us hugs and sent us home for rest when we were on our knees. When Mum passed away, she was treated with such dignity - we couldn’t have asked for more.
The home is well staffed and the staff are skilled in all relevant areas, very competent and take a friendly and individual interest in all the residents.
Small events take place frequently and visitors are very welcome.
Thank you so much for the lovely words relating to the home and the staff. We all appreciate it greatly.
Dad's diabetes has been out of control for some months whilst in hospital. Four Hills nursing and care staff have made significant efforts to control his blood sugar by testing his blood up to six times a day adjusting his insulin as required and carefully receiving his food intake. He has other health problems which exacerbate diabetes and they have helped to manage and control his condition while dealing expertly and sympathetically with is other problems.
I feel the staff are very helpful. Nothing seems to be a bother for them, they are very kind to the residents. They treat them like they're their family.
Thank you for your kind words, Irene.
Our mum will be in Four Hills Care Home 2 years April this year 2017. The standard of care is very good. The staff do a great job and make the family feel welcome when we visit mum, from the girls at the front desk to nurses, carers and the domestic staff.
Staff are always on hand to give advice and help from maintenance, domestics, nurses, reception and management. This care home is well run and very welcoming to family and friends. They keep me (as the resident's daughter) well informed and up to date with my father's care and day to day.
Sadly I was unable to be there with my dad at the end, my sisters were, as I live in Australia but never in his time there did the staff make me feel I was a nuisance when I called. The care he received was second to none and I would have no hesitation in recommending Fourhills to anyone looking for a care facility for their loved one. The staff made us feel they treated the residents like their own family, sadly something not every care home does.
Some areas looked tired but the care made up for that.
My dad was transferred from the royal infirmary Glasgow to Four Hills for palliative care where the staff have been lovely to my dad, nothing is too much for any of the staff as dad is getting better I would just like to say a big thank you to all the staff for Excellent care. Dad has his up's and downs, the staff could see this so would leave him to come round.. BIG THANK YOU
MANY THANKS TO ALL MEMBERS OF THE FOUR HILLS TEAM.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 19 June 2025- How well do we support people's wellbeing?Good
(4)
- How good is our leadership?Good
(4)
- How good is our staff team?Good
(4)
- How good is our setting?Good
(4)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (0)
- 29 Jan 2026
Staff and residents at Four Hills in Ruchill are celebrating receiving exceptional feedback in the home’s customer satisfaction survey. Everyone is as proud as can be after the home scored...
- 30 Nov 2025
Local care home Four Hills in Ruchill, Glasgow is opening its doors to members of the community in a bid to help tackle loneliness. Older community members, who might usually...
- 21 Oct 2025
A Carer at Four Hills Care Home in Ruchill has received a prestigious Thirty-Year Service Award in celebration of working at Barchester Healthcare for 30 years. John Ferns, now Carer...
There are no upcoming events for Barchester Four Hills Care Home.
Awards / Recognitions (22)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Four Hills Care Home.
Meet the Team (6)

Hi, my name is Gwen, and I am the Operations Manager here at Four Hills care home.
I am a Qualified Nurse and Manager; I have worked in the healthcare sector for over 30 years and bring a wealth of knowledge and experience to the home. I like to build strong working relations with the team and stakeholders involved.
The quality of care that all my residents receive is my passion, and I aim to ensure that all the residents in my care receive the best and most person-centred care possible.
If you are looking for care for yourself or a loved one, please do get in touch, and I look forward to welcoming you to our home. You’re always welcome!

Annie joined Four Hills in 2014 in the Laundry department before moving to the front-of-house in Jun 2015. After Annie's hard work and continuous support to the home, Annie was promoted to Administrator in February 2022.
Annie loves to interact with residents and families and does not only a great job at supporting our residents but our staff too.

Atiya joined Barchester as an Admin Assistant in April 2024. She graduated in Business Analysis and Consulting from the University of Strathclyde. It is her passion to work in the healthcare environment. Her enthusiasm for learning new things has given her an edge in the role.
She is a compassionate and hard-working individual with exceptional organisational skills. She believes in supporting her team to ensure the highest quality of care for residents and the smooth operation of the home.

Eileen joined the Four Hills Family in 1999 and has worked in various roles since. Eileen originally started as a Kitchen Assistant, then moved on to Domestic, before moving on to her current role as Activities Assistant since 2017.
Eileen loves to bring joy to residents' lives by putting on meaningful and engaging activities. From in-house entertainment to trips out, our Activities team always have something going on to keep our residents engaged and stimulated.

Hi, my name is Fraser, and I am Head of Maintenance here at Four Hills. I have over 30 years of experience in plumbing and maintenance, and I am looking forward to making a difference in the company.
I am especially looking forward to building relationships and friendships with our residents in Four Hills.

Hi, my name is Michelle, and I am a Unit Manager. I previously worked at Four Hills as a carer when the home first opened back in 1993, gaining early hands-on experience in person-centred care.
Since then, I have built a 14-year career as a qualified nurse, developing extensive clinical knowledge and leadership skills. I am now proud to be back at Four Hills as a Unit Manager, committed to delivering high-quality care and supporting both residents and staff.
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