Haydale Care Home

17 Corbett Street, Tollcross, Glasgow G32 8LF

Haydale Care Home, Glasgow, Glasgow City
Haydale Care Home, Glasgow, Glasgow City
Haydale Care Home, Glasgow, Glasgow City

Haydale welcomes nursing, convalescence and palliative care needs, as well as offering care for complex forms of dementia and help for adults with a learning disability. Long and short term care needs are catered for.

Located close to the centre of Glasgow, this modern care facility consists of three houses, each offering different levels of care within comfortable surroundings. Bedrooms provide single accommodation with a 24 hour call system and views of the pretty gardens.

There is a keen focus on residents’ nutrition, personal preferences are taken on-board and homemade cake enjoyed on birthdays.

Many activities and hobbies are embraced by residents and the friendly care team, including smoothie making and gardening, while the Wii proves to be a very popular pastime.

Group: Advinia Healthcare Ltd

Person in charge: Anne Moore (General Manager)

Local Authority / Social Services: Glasgow City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Huntington's Disease • Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): Polish

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Haydale Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Haydale Care Home has a Review Score of 9.1 (9.148)

The Review Score of 9.1 (maximum of 10) for Haydale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Haydale Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.542 for Haydale Care Home is calculated as follows: ( (109 Excellents x 5) + (58 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 179 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.606 Points relating to the number of positive Reviews for Haydale Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 8 Reviews ÷ 13.2 Target = 0.606

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Haydale Care Home?

  • Extremely LIKELY
    12
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Haydale Care Home

  • Daughter of Resident/Service User
    4
  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Brother-in-law of Resident/Service User
    1
  • more

Since my sister was admitted to Haydale in November 2016, I and my family are very happy with the care and attention given to her and to us. We have always been kept informed about her well-being and changes that have occurred.
The staff has gotten to know her and her ways by asking us about her and also through their own professionalism (observation, communication etc).
As a family, we all agree that she is in the best environment and because of this, she is settled.

How likely would you be to recommend Haydale Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Haydale Care Home responded to this review on 17 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My aunty is very happy within the home, staff are very caring and have a positive attitude with my aunty when she is feeling low. I have always been happy with her care i.e medical and emotional and support that she receives. Staff always call when they have any concerns regarding my aunt. Staff are always happy to help and I am extending this to all the staff members.

How likely would you be to recommend Haydale Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Haydale Care Home responded to this review on 11 Jul 2017:

Thank you for your lovely feedback. I am so pleased to hear about the care and support your Aunty has been receiving at Haydale, and that you are happy with the staff and the home in general. The Bupa Customer Care Team.

My mother moved into Haydale in December 2016, she settled very well. The staff are very hard working they keep me informed of everything in mothers care plan. They are approachable her room is kept clean and tidy. Sometimes feel there could be more staff as the poor staff are run off their feet. Overall with my mother staying there

How likely would you be to recommend Haydale Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Haydale Care Home responded to this review on 20 Jun 2017:

Thank you for your review. I'm glad to hear that your Mum has settled well and your kind comments about our staff at the home.

My mother has been a resident in Haydale Care Home for over 8 years and due to the kind care and support of the staff and her physical and mental health, have improved.

The general atmosphere in the home is very pleasant and welcoming. I am very happy that my mother is a resident in Haydale.

How likely would you be to recommend Haydale Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Simone Berkeley, Customer Service Advisor at Haydale Care Home responded to this review on 01 Jun 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate you sharing this with us; we will pass the comments to the home manager.

The Bupa Customer Care Team.

I find the staff are very caring and go to great lengths to understand residents needs. The house manager, in particular, does all she can to meet the needs of the individuals and her care. Haydale Care Home does a difficult job very well.

How likely would you be to recommend Haydale Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Haydale Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father is content, which is the most important thing to me. His only occasional complaint is about one of then night staff. In my experience, which is only of the day staff, the bulk of them are caring and concerned.

How likely would you be to recommend Haydale Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Haydale Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Care manager has an open door policy which is good, the lady in the office is always very helpful. The nursing staff and carers are also very good. The unit manager in the upstairs unit contacts me regularly with updates on my mum and any GP visits and changes in medication or new medication or any basic issues/queries.

How likely would you be to recommend Haydale Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Haydale Care Home responded to this review on 10 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Friendly staff, food good. I like the fact I get called if there are any changes or if a doctor has been out.

How likely would you be to recommend Haydale Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer services administrator at Haydale Care Home responded to this review on 10 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My Mother receives very good care, the staff are all very friendly and helpful. We are kept well up to date regarding care plan, medication and if GP has called etc. Mum seems happy with meals and there seems to be several activities going on during the week.

No real issues, other than I do think the bedroom is in need of decorating as the paintwork etc is looking a bit tired as is the bathroom. Slight issue with laundry as they seem to lose socks and underwear pretty frequently. Overall, however, we are very happy with the care our mother receives.

How likely would you be to recommend Haydale Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Jayne Duck, Customer services administrator at Haydale Care Home responded to this review on 15 Feb 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”

Very happy with the overall care given to my father within this facility. His needs are met physically and emotionally. Staff keep us well informed of any changes to his care plan and have a great rapport with my father and his family. My only concern is the laundry facilities, several items of my father's clothes have gone awry forcing me to do his laundry at home.

How likely would you be to recommend Haydale Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Haydale Care Home responded to this review on 02 Sep 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The staff at Haydale have been fantastic with my mother. When she fell and had to be admitted to hospital they made sure on her return that physio care was given. The home provides safety and security and a great respect and care for my mothers wellbeing. I would like more activities such as painting, and card games, I know that the activities team are under great pressure to provide this service. Since my mother is deaf maybe when watching t.v or cinema movies that there are subtitles. The staff always try to encourage mum to eat, walk etc.

How likely would you be to recommend Haydale Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Haydale Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

All management and staff are very helpful and keep in constant contact when there are any changes or updates to my mother-in-laws condition or when there is anything we need to know.

How likely would you be to recommend Haydale Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

The care given to my husband has been and is exemplary. He is very comfortable in the environment and his needs are met efficiently and without delay (i.e. toileting). He eats all his food which he seems to enjoy and there is plenty of it. As far as the staff and management are concerned they are highly commended. They are very attentive, not only to residents, that also make visitors feel at home. If a doctor is required they do not hesitate to call one in and telephone relatives immediately. This is a wonderful home with excellent staff.

How likely would you be to recommend Haydale Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our relative is quite severely disabled, aged 75 with dementia. She needs quite a high level of care. She has been a resident at Haydale for over a year. In our view Haydale is an outstanding care home. The positive kind and caring attitude of management and staff is palpable and is the ethos which is evident to us and our relative. All matters are dealt with in a professional and well trained way and any health issues that need referral to outside health teams are dealt with promptly. The environment is clean, welcoming and bright. Visiting and activities are regularly arranged. Maybe more could be done not really an issue.

How likely would you be to recommend Haydale Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Haydale is a lovely care home. The staff are very friendly and always happy to help. There are always concerts and activities going on throughout the care home. My brother has been here many years and is very happy.

How likely would you be to recommend Haydale Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

March 2014

Job Vacancies

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Care Home Idol 2016

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