Haydale Care Home

17 Corbett Street, Tollcross, Glasgow G32 8LF
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8.8 45 Reviews
  • Haydale Care Home, Glasgow
Haydale welcomes nursing, convalescence and palliative care needs, as well as offering care for complex forms of dementia and help for adults with a learning disability. Long and short term care needs are catered for.

Located close to the centre of Glasgow, this modern care facility consists of three houses, each offering different levels of care within comfortable surroundings. Bedrooms provide single accommodation with a 24 hour call system and views of the pretty gardens.

There is a keen focus on residents’ nutrition, personal preferences are taken on-board and homemade cake enjoyed on birthdays.

Many activities and hobbies are embraced by residents and the friendly care team, including smoothie making and gardening, while the Wii proves to be a very popular pastime.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Dementia Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1450

Fees are subject to care needs assessment
LD placements - fees on request

These prices are only a guideline, please contact Haydale Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Richard Catahan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)

Haydale Care Home Reviews (45)

Total of 45, showing 21-40
8.8

Haydale Care Home has a Review Score of 8.8 (8.797) out of 10, based on 11 reviews in the last 2 years. Over all time Haydale Care Home has 45 reviews.

Overall Experience

  • 27
  • 13
  • 3
  • 0
  • 2

Date Published

45
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Review from J G (Daughter of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I generally have no issue at Haydale with the exception of my mum's room which constantly stinks of urine. I have brought this up several times, however, has not been totally rectified. There is a blue/grey coloured chain in my mum's room which is very smelly. I also feel her wheelchair is very smelly.
My mum should be on a two-hour pad change!

Reply from Emily Hocking, Customer Relations Manager at Haydale Care Home

We are very sorry to hear of the issues raised. I will pass on your feedback to our team within the home and would like to invite you to meet with our Home Manager to discuss how we can rectify the issues in full.

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Review from K S (Son of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Haydale Care Home has done exceptionally well since my dad has been admitted they have done more in the 2/3 days that the care firm did in 20 months.

Reply from Emily Hocking, Customer Relations Manager at Haydale Care Home

Thank you, we will pass on your feedback to our team.

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Review from G M (Brother of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall I am satisfied with the care provided although I do think the cleanliness sometimes leaves a lot to be desired.
Having experience of care homes over the last 20 years, I understand that odours can linger but the smell in the uint is always strong.
Could staff have air fresheners to spray in
the corridors as I have seen this done before?
I had one issue with regards to my brother and the staff dealt with it promptly.
They kept me informed every step of the way until it was resolved to my satisfaction.

Reply from Corrine Reid, Home Manager at Haydale Care Home

Thank you very much for taking the time to review our home. I take on board your comments about the smell and I will speak to our house keeping team.

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Review from Marie D (Sister of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and support my sister has received. She is very well looked after and the staff are very well looked after and the staff are very helpful and are always available to talk to us when we visit and ask about her well-being.

Reply from Anne Moore, Manager at Haydale Care Home

Thank you for your comments on the home.

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Review from C K (Sister-in-law of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience of Haydale, I have had confidence in the management and staff.
We are kept informed of any change in medical treatment and any action is taken immediately.

Reply from Anne Moore, Home Manager at Haydale Care Home

Many thanks for taking the time to review our home. It is very much appreciated.

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Review from Anne R (Sister of Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Standard of care in Haydale is second to none. I have been involved for 2 1/2 yrs with care home and myself and family cannot fault care given to our relative. Staff are caring, thoughtful and have always kept family up-to-date about your relative.

Reply from Anne Moore, Home Manager at Haydale Care Home

Many thanks for your lovely review. I will be delighted to pass your comments back to my team.

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Review from Allan D (Father of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am over the moon with the amazing care my son has received and not seen him look as well for some time. The staff are fantastic, very professional and passionate in their jobs. The manager and the lady from the office have been a great help too, they are very approachable too. Thank you for everything.

Reply from Anne Moore, Home Manager at Haydale Care Home

Many thanks for taking the time to review our home and I will be delighted to pass your feedback to my team. Very much appreciated.

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Review from William H (Nephew of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the Manager enough for the support given with the move. The staff are fantastic and very approachable. A great choice of food provided. The room is ideal too.

Reply from Anne Moore, Home Manager at Haydale Care Home

Thank you for the great review, I will let the staff know, it is much appreciated.

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Review from Kim R (Daughter of Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My Dad passed away on Saturday the 19th of January in hospital after 12 days of not regaining consciousness. He fell in Haydale on 7th Jan around 9am. Of this, I cannot be sure as change over was in place. No one witnessed his fall. We have been devastated by the silence ever since. No full explanation
or letter of condolence to our family was ever received. Why? So difficult for me to understand and therefore I personally feel they must take responsibility at least for lack of any correspondence. My Dad was not a difficult man and our hearts are breaking every day.

Reply from Anne Moore, Home Manager at Haydale Care Home

I am so sorry that you believe we have let you down in respect of our communication since your dad passed away. I believe we spoke at the time of your dad's death but we were not aware of any concerns at the time. I can only apologise for the breakdown in communication and I will be in touch with you shortly to address your concerns.

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Review from P Q (Son of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always very helpful, phoning me when Dad is not well amd had a fall. Dad is very settled in his new surroundings.

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Review from A B (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well looked after. All her needs are cared for. Staff excellent, food good.
Mum very content and comfortable.

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Review from John H (Brother-in-law of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been in care in Haydale for over 3 years. During that time, her overall care for dementia and severe physical and mental disability has been 1st class. The home is always spotless with no odour. Staff are professional, kind and tailor care to client's needs. Special medical care
is called in as necessary. We, as a family, are always welcome and kept informed by phone and during visits of client's status and/or any change.

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Review from Mary B (Sister of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. My sister is in the Sunnyside unit for people with learning disabilities, who are under 60. There are many activities for them and all are treated with respect and dignity.

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Review from Kathleen I (Daughter of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints in this home as the manager does a very good job in running the home. The staff are excellent along with the food and clean rooms.
This home could do with more staff and I have, for years complained as to why nurses, doctors etc have not been trained in sign language which is very
important or use Picture Makaton as it would help older people and to communicate.

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Review from Anne R (Sister of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Haydale Care Home is one of a few care homes accommodating people with learning disabilities and the staff do a wonderful job. Caring, cheerful, committed and professional and because of this, I feel very confident to leave my loved one in their care. I have a good rapport with all the staff and am
always kept up to date on the health and wellbeing of m loved one.

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Review from M L (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Haydale in December 2016, she settled very well. The staff are very hard working they keep me informed of everything in mothers care plan. They are approachable her room is kept clean and tidy. Sometimes feel there could be more staff as the poor staff are run off their feet. Overall
with my mother staying there

Reply from Jayne Duck, Customer services administrator at Haydale Care Home

Thank you for your review. I'm glad to hear that your Mum has settled well and your kind comments about our staff at the home.

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Review from Bruce L (Brother of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff are very caring and go to great lengths to understand residents needs. The house manager, in particular, does all she can to meet the needs of the individuals and her care. Haydale Care Home does a difficult job very well.

Reply from Emily Wilson, Customer Service Administrator at Haydale Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from G H (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is content, which is the most important thing to me. His only occasional complaint is about one of then night staff. In my experience, which is only of the day staff, the bulk of them are caring and concerned.

Reply from Emily Wilson, Customer Service Administrator at Haydale Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Bruce G (Nephew of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, food good. I like the fact I get called if there are any changes or if a doctor has been out.

Reply from Jayne Duck, Customer services administrator at Haydale Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from A H (Son of Resident) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother receives very good care, the staff are all very friendly and helpful. We are kept well up to date regarding care plan, medication and if GP has called etc. Mum seems happy with meals and there seems to be several activities going on during the week.


No real issues, other than I do think

the bedroom is in need of decorating as the paintwork etc is looking a bit tired as is the bathroom. Slight issue with laundry as they seem to lose socks and underwear pretty frequently. Overall, however, we are very happy with the care our mother receives.

Reply from Jayne Duck, Customer services administrator at Haydale Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”

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Current Review Score: 8.8 (8.797)

Overview of Review Score

The Review Score of 8.8 (8.797) out of 10 for Haydale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.215 for Haydale Care Home is calculated as follows: ( (78 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) + (10 Very Poors x 1) ) ÷ 130 Ratings = 4.215

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.582 Points relating to the number of positive Reviews for Haydale Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 9 Positive Reviews ÷ 13.2 = 0.682

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (3)

Meet the Team (1)

Richard

Richard Catahan

Job Title: Home Manager

Joined: 2025

Having worked across the length and breadth of the UK, it is now my great privilege to be the home manager at Haydale Care Home. Along with our dedicated staff team, I am committed to making sure that our residents live the best life possible in an environment that promotes dignity and respect, and where happiness is at the heart of everything that we do.

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