Northgate House Care Home

Northgate Quadrant, Acredyke Road, Balornock, Glasgow G21 3RB
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6.3 89 Reviews
  • Northgate House Care Home, Glasgow
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Facilities

  • Gardens

Good to Know

Person in charge

  • Laura Hamilton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
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Northgate House Care Home Reviews (89)

6.3

Northgate House Care Home has a Review Score of 6.3 (6.282) out of 10, based on 2 reviews in the last 2 years.
Over all time Northgate House Care Home has 89 reviews.

Overall Experience
  • 61
  • 21
  • 4
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  • 3
Date Published
  • 89
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  • 87
Reviewer Connection to Northgate House Care Home
  • 40
  • 17
  • 10
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Total of 89, showing 21-40
Review from L M (Daughter of Resident) published on 23 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is very settled in Northgate House Care Home. Staff have been great and keep me updated on issues. After a few stays in hospital, dad can't wait to be back at Northgate House which makes it easier on me knowing he's happy and settled.
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Review from Kenneth B (Son of Resident) published on 22 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is always clean and tidy and properly dressed. Her room too is always clean and tidy. All the staff are aware of her condition and her personality traits, they are always helpful to us as a family. The care level is clearly very high and it is reassuring to us, thanks again.
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Review from Catherine R (Daughter of Resident) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very welcoming, always happy to help.
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Review from Janet M (Sister of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in the care home for six months, and she has been very well cared for. She is very settled and happy, and her general health has been much improved. The staff are always on hand and give her great care and support. I am much more at ease now I know she is being well cared for and
happy.
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Review from Lorraine Y (Daughter of Resident) published on 13 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely pleased with the care home. Cannot praise the staff/management enough. Mum is looked after very well. Staff/management always very helpful. Can rest knowing mum is being well looked after. Would highly recommend the home to anyone.
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Review from Margaret E (Niece of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Aunt is a resident in Northgate House on a temporary basis, awaiting placement for long term care. My contact is limited due to covid restrictions but on occasions of phoning or visiting, staff are courteous, helpful and understanding of Aunt's needs. I only wish she was able to obtain placement
here but due to her level of nursing care needs, she has to be transferred.
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Review from Mary T (Daughter of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is kept clean, tidy and stimulated. Staff are extremely caring. She enjoys her food.
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Review from F S (Daughter of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is looking well and is very happy with the company and food here in Martha Unit. I am so happy to see him confident and relaxed.
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Review from Diane L (Daughter of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The is my first experience of a care home, and I have to say that it has been very favourable. The staff are all lovely and so helpful, and my mum is happy and well cared for.
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Review from E M (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's the staff that make this home what it is. I am very, very pleased with the care my mum gets in the home. The staff are fabulous. The people skills of certain staff are second to none. Staff are exceptional. They go above and beyond all duties. 5*. Lovely to meet the lovely manager. Staff are also
very helpful and are excellent to my mum and I appreciate everyone. Thank you.
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Review from Nicole S (Granddaughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandas only been in the care home since December and has settled in really well. Staff have been brilliant through these hard times with Covid and have always been a great support to us. Whenever I phone up to ask anything they are more than happy to help and are always friendly.
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Review from Sandra A (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Any visits, phone calls etc have been very pleasant. Any of the staff I have come in to contact with have always been very considerate and kind and very helpful.
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Review from Donna G (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This has been a very hard year for families of care home residents, but I have to say Northgate House has been exceptional throughout this time. All down to the dedicated and caring staff. Cannot thank them enough. Well done to all staff!
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Review from E M (Daughter of Resident) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very happy for my Mum and the care she is receiving at Northgate House Care Home. The staff are all amazing, very caring, considerate and helpful and above all my Mum has settled in very well considering how the last year has been. I can't thank the staff enough for all they have done for my
Mum and supported me also which has been extremely upsetting times through the covid situation.
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Review from Janice (Niece of Resident) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my uncle has moved to Northgate we have had such a positive experience.
He has full capacity and is, therefore, able to give me his own opinion, he has said the staff are all very helpful and friendly. The food is like that of a hotel, and plenty of it. He has settled in well because he’s been
made so welcome.
Anytime I’ve spoken to staff I can honestly say without exception they are all helpful and have so much empathy for the situation we are all finding ourselves in just now. They give an honest update on my uncle, it’s not like calling a hosp where the reply is always ‘doing well, slept well’!
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Review from M D (Son of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Northgate House was an intermediary care home for my Mum, who already in dementia, had a stroke before being admitted to the hospital. The level of care and attentiveness has brought big improvements in eating, movement and physical health in her time at the home. The family are all very happy that
she was safe and her needs were being well looked after by a welcoming, friendly and conscientious staff. They were always willing to answer our questions and more importantly responded when Mum needed extra support or attention.
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Review from R M (Granddaughter of Resident) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very safe environment where my grandma has enjoyed the company of both residents and staff.
Every member of staff was approachable, kind to her and would go out of their way to help and make Grandmas time as best as it could be.
Thank you.
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Review from M O (Daughter of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Positive experience in Northgate House, Martha unit where my mum was very well looked after. All the staff were extremely attentive and always upbeat. They definitely make a difference to people's stay in the home. A very relaxed and friendly unit.
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Review from A F (Daughter of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was only here for an intermediate assessment and during that time, she was well looked after. The staff carried out their duties in a professional manner and attended to all Mum's needs.
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Review from C S (Daughter of Resident) published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot praise the staff enough for the excellent care given to my mum, during her stay here at Martha House.
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Current Review Score: 6.3 (6.282)

Overview of Review Score

The Review Score of 6.3 (6.282) out of 10 for Northgate House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.2 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.208 for Northgate House Care Home is calculated as follows: ( (12 Excellents x 5) + (2 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 24 Ratings = 3.208
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.074 Points relating to the number of positive Reviews for Northgate House Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 1 Positive Reviews ÷ 13.6 = 0.074
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 19 Nov 2024
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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