Northgate House Care Home

Northgate Quadrant, Acredyke Road, Balornock, Glasgow G21 3RB
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6.3 89 Reviews
  • Northgate House Care Home, Glasgow
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Facilities

  • Gardens

Good to Know

Person in charge

  • Laura Hamilton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
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Northgate House Care Home Reviews (89)

6.3

Northgate House Care Home has a Review Score of 6.3 (6.282) out of 10, based on 2 reviews in the last 2 years.
Over all time Northgate House Care Home has 89 reviews.

Overall Experience
  • 61
  • 21
  • 4
  • 0
  • 3
Date Published
  • 89
  • 2
  • 2
  • 2
  • 87
Reviewer Connection to Northgate House Care Home
  • 40
  • 17
  • 10
  • 6
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
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  • 1
  • 1
Total of 89, showing 61-80
Review from Margaret G (Relative of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mum came in, she was really distressed and the staff were amazing in handling the situation and also helping me and my sister to understand the situation.
By Friday, my mum was eating in the dining room and mixing with other residents.
They really helped put my mum at ease and made a horrible
situation so much easier for us. We wouldn't move our mum only the home is too far away for family.
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Review from Isabele W (Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very comfortable and friendly.
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Review from Donald M (Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a happy stay.
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Review from Violet J (Daughter of Resident) published on 16 May 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
This has to be the worst example of a care home for the elderly I have seen. The smell is disgusting, staff do not listen to families nor do they communicate with families or each other. I cannot understand why Glasgow City Council think it is an acceptable place to allow elderly people to stay, needs
to be closed.
Reply from Clare Sheehan, Care Advisor at Northgate House Care Home

We want to extend our sincerest apologies concerning the issues that you have raised, and that you felt you could not approach any of our team to share this with them. We pride ourselves in maintaining the highest quality standards and delivering the kindness and care for our Residents, visitors and colleagues. We would really like the opportunity to discuss this further with you so that we can learn from your experience and make any necessary improvements moving forwards.

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Review from Peter T (Son of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm and friendly atmosphere. Take great care of my dad, which helped him settle in very quickly.
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Review from Ruth B (Daughter of Resident) published on 26 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't have any dislike apart from things going missing in the laundry. I'm sure that this can be rectified, other than that, I am very happy.
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Review from Grahame W (Son of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Northgate sets a very high standard.
Staff are so helpful, professional and very caring 10/10.
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Review from Mary L (Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is very kind to people who are at a bad time, my bad time was my husband died. I was lost as we never had any children and I didn't know what to do. I have always worked and I couldn't settle in our home without him, the care home has been very kind to me and I do all I can to help, I
knit a lot and have made a few scarves with any wool I can get.
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Review from Peter T (Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have settled in very well. Thanks to the care and support of all the staff. Foos and activities are very good also.
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Review from E M (Granddaughter of Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran is very happy here she spends her time in the lounge as she likes company. Visits salon regularly likes listening to entertainers as she loves music. She has a drink when she asks. The staff are very attentive to her wishes. My gran has been moved to her room this has not caused her anyway due
to staff and how easy they have made it for gran and myself. Thank you also to the home manager for her thoughtfulness.
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Review from Margaret M (Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I love the place!!
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Review from B B (Son of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very impressed with the standard of care that mum received at Northgate House. The staff have been most attentive.
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Review from Bill B (Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I spend my time relaxing in bed or watching tv when I wish. I like to sit at the fish tank chatting with the staff and residents and when my wife visits I like to sing. I enjoy watching the chair exercise class and sing to the music.
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Review from J F (Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I spend my time in the lounge mostly, I watch tv and I like to read sometimes. I like entertainment and my birthday surprise a sing song in the lounge.
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Review from May S (Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love it here, I spend time in my room and watch tv or rest on my bed when I like. I like to spend most of my time in the lounge chatting with residents and staff. I find out what is going on, I play bingo and I enjoy my pamper days. I enjoy the entertainment and parties and sing along nights listening
to records with a wee drink.
I try to keep busy and walk around the gardens when the weather is nice. I go on our minibus outings. I love everything here and out in the minibus too.
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Review from John M (Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I would love to stay in this home permanently, I love it the people are great. I get plenty of help and ever loving care from nurses and other staff. I enjoy the events and having a wee drink at Burns Night. I like the activities and the banter with the staff and other service users.
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Review from L M (Resident) published on 27 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spend my time between my room watching TV and the seated area where I like to look at the fish tank and chat to staff and residents. I enjoy going to the shop, have lunch with the residents. I think the activity is good though some I just feel are not up to joining. I enjoy raffles and entertainers.
At the moment my room is being upgraded and I am looking forward to this. I can't thank the staff here enough.
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Review from W B (Resident) assisted by family/friend published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I spend my time in my room as I like time on my own watching tv. I like using our snack stations as they are free and I love the biscuits and I can help myself when I wish. I enjoy sitting near our fish tank, talking to other residents and staff, listening to records on our record player. I enjoy looking
and old photos. I enjoy it when my family visit sitting with a cup of tea in our new family room.
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Review from M ME (Resident) published on 11 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent and very helpful (when needed).
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Review from Janice D (Daughter of Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well run and efficient service. The place is spotlessly clean and the standard and quantity of the food is fabulous. All the residents seem happy and contented. They have plenty to occupy them and the place is always full of laughter. The staff are brilliant and I would not hesitate to highly recommend
Northgate House.
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Current Review Score: 6.3 (6.282)

Overview of Review Score

The Review Score of 6.3 (6.282) out of 10 for Northgate House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.2 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.208 for Northgate House Care Home is calculated as follows: ( (12 Excellents x 5) + (2 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 24 Ratings = 3.208
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.074 Points relating to the number of positive Reviews for Northgate House Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 1 Positive Reviews ÷ 13.6 = 0.074
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 19 Nov 2024
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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