Northgate House Care Home

Northgate Quadrant, Acredyke Road, Balornock, Glasgow G21 3RB
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6.3 89 Reviews
  • Northgate House Care Home, Glasgow
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Facilities

  • Gardens

Good to Know

Person in charge

  • Laura Hamilton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
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Northgate House Care Home Reviews (89)

6.3

Northgate House Care Home has a Review Score of 6.3 (6.282) out of 10, based on 2 reviews in the last 2 years.
Over all time Northgate House Care Home has 89 reviews.

Overall Experience
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Date Published
  • 89
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Reviewer Connection to Northgate House Care Home
  • 40
  • 17
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Total of 89, showing 1-20
Review from Sandra M (Daughter of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in for 3 weeks respite care. She was very reluctant to go in. She had great carers and was looked after very well. When I went to pick her up she didn't want to leave. The place was very clean. Cant thank them enough for their care.
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Review from Isobel H (Niece of Resident) published on 4 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Aunt was in for eight /nine weeks , the place was a shambles due to staff shortages .
I had to call for staff on several occasions when ,residents were either upset or got into an altercation . There is a residents TV room where they are gathered up sat on big chairs or strapped into wheelchairs i
seen as meany as 17 residents with one carer in charge if anyone stood up he quickly went over to sit them back down to watch the boy band on TV .i asked a few times why my aunts feet were so swollen no one knew turns out no feet rest on wheelchair she was strapped into . Two men were taking her to the toilet . I found her in bed at 6.30pm fully clothed with a quilt and a blanket as well as a heater on in her room said she was tired. Dont think i was expected to visit again that day after a meeting that morning .the place is a sham anyone can walk in and out no checks . meany items go missing even though they had name on including clothes ,and eye glasses management a joke !! Could go on & on.
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Review from M M (Daughter of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mum by all nursing and care staff is 100%. The rooms etc are spotless. A very clean atmosphere. I rate Northgate House Care Home "5 Star". My mum is so content.
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Review from Ann D (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been here for assessment purposes.
The staff are exceptionally professional, pleasant, and patient. I phoned often and never has there been a problem. I always receive updated feedback on her progress. The Manager is extremely knowledgeable of her residents and is respectful of questions posed.
Excellent
rapport from all staff.
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Review from M C (Daughter of Resident) published on 14 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been very poorly in hospital and was transferred to Northgate awaiting medical review and assessment regarding transition and residential care. The carers have been outstanding in their care of my mother. Nothing is too much trouble for them and their love of what they do is evident. My
mother feels valued and supported and feels independent due to Northgate's encouragement for her to be active and involved. My mother is delighted by their care.
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Review from H M (Husband of Resident) published on 14 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff are excellent.
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Review from A H (Cousin of Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very friendly and helpful very tidy and neat rooms. Very good.
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Review from Lylah W (Sister of Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the last five years, my sister has been here, I came to visit twice weekly with her wee dog and was always treated very well by all the staff, who were friendly. It is nice to know she is being looked after by staff, and one lady, who has always been so helpful.
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Review from M M (Daughter-in-law of Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is in the Martha Unit in interim care, so I can't comment on value for money or rooms. I have been in the care home only once but what I can say is when you arrive, you smell cleanliness throughout the care home. The staff I met were exceptional, I did not meet the management. A well-run
home with excellent staff, well done.
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Review from A M (Son of Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is in interim care at the moment to get assessed so I can't comment on value for money or rooms. The moment I stepped into the home, the atmosphere was exceptional from management to carers, cleaning staff etc. What a wonderful home with wonderful caring staff. Staff make care homes and this
set of staff go beyond their jobs. This home and staff are a credit to HC-One's portfolio of care homes.
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Review from Barbara M (Daughter of Resident) published on 19 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had been in this care home for 2 years. Due to covid and visiting restrictions, like everyone else, it was a very hard first year. Since the new manager took over the management of this care home, I have had nothing but support from her. My dad took ill a few months back and the manager and staff
in the mungo unit, including domestics were by our side every day until the end. Nothing, and I mean nothing was a problem, from supplying us a recliner to sleep on in dad's room, to buying us dinner. The list goes on. I will not miss being part of the care home sector as a family member but I do miss the staff and residents of the mungo unit. Thank you so much from myself and the family for your support this year. It means a lot to us.
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Review from A M (Daughter of Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy knowing mum is safe and being well-fed and well looked after.
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Review from P M (Friend of Resident) published on 14 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is very well set out. Facilities for clients are very good. Staff are friendly, every person you meet is polite, kind, caring and helpful. My friend is happy, well cared for physically and mentally and most importantly feels safe.
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Review from B J (Daughter of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are absolutely excellent, they cannot do enough for you. They are great, caring for everyone, they also look after their families as well. The care and attention that they give is 100%, especially to our Mum, they have been there for her. Cannot thank the staff enough with all the care and
attention they give. Superb!
Thank you to each and every one of you.
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Review from P H (Daughter of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has dementia, is really stubborn and the staff work with mum and the family. Mum gets upset and the staff are very compassionate with my Mum.
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Review from Yvonne M (Daughter of Resident) published on 27 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident for 7 years. The only problem I have is the turnover of staff. Considering Covid 19 that seems to be the norm.
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Review from A F (Granddaughter of Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall good, although few issues with old management. Always room for improvement.
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Review from Wendy R (Niece of Resident) published on 25 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all staff friendly and welcoming when visiting my Aunt. I was happy to see how well looked after and content my Aunt was. Staff checked into the room regularly to make sure everything was okay. Staff were very attentive and made me feel very welcome. My Aunt also said the staff were all very
nice.
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Review from B C (Daughter of Resident) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hi there, from the day my mum was moved into this care home the staff have been wonderful. All questions have been answered when asked and my mum's care has been excellent. The staff went beyond their duties, especially during this difficult Covid period. I want to personally thank them all for the
care they provide.
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Review from L B (Daughter of Resident) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy and settled here. She is well cared for and always clean and tidy. The staff are lovely, very friendly and helpful. I know she is in safe hands. Highly recommended.
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Current Review Score: 6.3 (6.282)

Overview of Review Score

The Review Score of 6.3 (6.282) out of 10 for Northgate House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.2 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.208 for Northgate House Care Home is calculated as follows: ( (12 Excellents x 5) + (2 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 24 Ratings = 3.208
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.074 Points relating to the number of positive Reviews for Northgate House Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 1 Positive Reviews ÷ 13.6 = 0.074
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 19 Nov 2024
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Northgate House Care Home

What types of Care is Northgate House Care Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Northgate House Care Home have?

There are 68 Single Rooms.

What are the Facilities & Services at Northgate House Care Home?

Gardens is one of the Facilities & Services.

How far is Northgate House Care Home to the centre of Glasgow?

2.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Northgate House Care Home to verify any information. View our terms and conditions. Northgate House Care Home has an Basic Service - more info.