Northgate House Care Home

Northgate Quadrant, Acredyke Road, Balornock, Glasgow G21 3RB

Northgate House is a purpose-built care home located in Balornock, on the outskirts of Glasgow and offers nursing general, nursing dementia and residential care.

At Northgate House, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms, with some rooms offering views across the garden.

Chefs pride themselves on knowing the tastes of residents and prepare a choice of fresh, nutritional meals whilst catering for any dietary and cultural needs.

Experienced home managers and members of staff at HC-One ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Alison Simpson (Manager)

Local Authority / Social Services: Glasgow City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Prader-Willi Syndrome • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 54

Rooms with ensuite WC: 54

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Northgate House Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.1 (maximum of 10) for Northgate House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Northgate House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.376 for Northgate House Care Home is calculated as follows: ( (172 Excellents x 5) + (112 Goods x 4) + (18 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 314 Ratings = 4.376

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.741 Points relating to the number of positive Reviews for Northgate House Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10.8 Target = 0.741

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Northgate House Care Home has a Review Score of 9.1 (9.117) from 27 Reviews


Average Ratings

  • Excellent
    15
  • Good
    10
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend Northgate House Care Home?

  • Extremely LIKELY
    17
  • Likely
    9
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Northgate House Care Home

  • Resident / Service User
    14
  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • more

Warm and friendly atmosphere. Take great care of my dad, which helped him settle in very quickly.

How likely would you be to recommend Northgate House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

This has to be the worst example of a care home for the elderly I have seen. The smell is disgusting, staff do not listen to families nor do they communicate with families or each other. I cannot understand why Glasgow City Council think it is an acceptable place to allow elderly people to stay, needs to be closed.

How likely would you be to recommend Northgate House Care Home? Extremely Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   1 out of 5

Clare Sheehan, Care Advisor at Northgate House Care Home responded to this review on 08 Mar 2018:

We want to extend our sincerest apologies concerning the issues that you have raised, and that you felt you could not approach any of our team to share this with them. We pride ourselves in maintaining the highest quality standards and delivering the kindness and care for our Residents, visitors and colleagues. We would really like the opportunity to discuss this further with you so that we can learn from your experience and make any necessary improvements moving forwards.

I don't have any dislike apart from things going missing in the laundry. I'm sure that this can be rectified, other than that, I am very happy.

How likely would you be to recommend Northgate House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Northgate sets a very high standard.
Staff are so helpful, professional and very caring 10/10.

How likely would you be to recommend Northgate House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The care home is very kind to people who are at a bad time, my bad time was my husband died. I was lost as we never had any children and I didn't know what to do. I have always worked and I couldn't settle in our home without him, the care home has been very kind to me and I do all I can to help, I knit a lot and have made a few scarves with any wool I can get.

How likely would you be to recommend Northgate House Care Home? Likely

Facilities

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

My father has settled well into the home. He is well cared for both physically and mentally. I know he is safe and secure when I leave after visiting. The staff are excellent. They are all very caring and supportive. It's a relief to me knowing that my dad is happy.

How likely would you be to recommend Northgate House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have settled in very well. Thanks to the care and support of all the staff. Foos and activities are very good also.

How likely would you be to recommend Northgate House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

My gran is very happy here she spends her time in the lounge as she likes company. Visits salon regularly likes listening to entertainers as she loves music. She has a drink when she asks. The staff are very attentive to her wishes. My gran has been moved to her room this has not caused her anyway due to staff and how easy they have made it for gran and myself. Thank you also to the home manager for her thoughtfulness.

How likely would you be to recommend Northgate House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I love the place!!

How likely would you be to recommend Northgate House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I was very impressed with the standard of care that mum received at Northgate House. The staff have been most attentive.

How likely would you be to recommend Northgate House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Management

Safety / Security

Rooms

Average Rating:   4.2 out of 5

I spend my time relaxing in bed or watching tv when I wish. I like to sit at the fish tank chatting with the staff and residents and when my wife visits I like to sing. I enjoy watching the chair exercise class and sing to the music.

How likely would you be to recommend Northgate House Care Home? Likely

Overall Standard

Facilities

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

I spend my time in the lounge mostly, I watch tv and I like to read sometimes. I like entertainment and my birthday surprise a sing song in the lounge.

How likely would you be to recommend Northgate House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

I love it here, I spend time in my room and watch tv or rest on my bed when I like. I like to spend most of my time in the lounge chatting with residents and staff. I find out what is going on, I play bingo and I enjoy my pamper days. I enjoy the entertainment and parties and sing along nights listening to records with a wee drink.
I try to keep busy and walk around the gardens when the weather is nice. I go on our minibus outings. I love everything here and out in the minibus too.

How likely would you be to recommend Northgate House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

I would love to stay in this home permanently, I love it the people are great. I get plenty of help and ever loving care from nurses and other staff. I enjoy the events and having a wee drink at Burns Night. I like the activities and the banter with the staff and other service users.

How likely would you be to recommend Northgate House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Safety / Security

Rooms

Value for Money

Average Rating:   3.4 out of 5

I spend my time between my room watching TV and the seated area where I like to look at the fish tank and chat to staff and residents. I enjoy going to the shop, have lunch with the residents. I think the activity is good though some I just feel are not up to joining. I enjoy raffles and entertainers. At the moment my room is being upgraded and I am looking forward to this. I can't thank the staff here enough.

How likely would you be to recommend Northgate House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

I spend my time in my room as I like time on my own watching tv. I like using our snack stations as they are free and I love the biscuits and I can help myself when I wish. I enjoy sitting near our fish tank, talking to other residents and staff, listening to records on our record player. I enjoy looking and old photos. I enjoy it when my family visit sitting with a cup of tea in our new family room.

How likely would you be to recommend Northgate House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Excellent and very helpful (when needed).

How likely would you be to recommend Northgate House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Very well run and efficient service. The place is spotlessly clean and the standard and quantity of the food is fabulous. All the residents seem happy and contented. They have plenty to occupy them and the place is always full of laughter. The staff are brilliant and I would not hesitate to highly recommend Northgate House.

How likely would you be to recommend Northgate House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My Step-mother has settled very well. I don't doubt that this is due to the great care and attention she has received by the nursing and general staff. Long may this continue! The staff should be awarded a big thank you from us outsiders, and a BIG Christmas Bonus (if possible) from the owners. Thank you.

How likely would you be to recommend Northgate House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

I spend my time watching TV in the lounge. I like to chat with staff and I enjoy meal times. The chair exercises are good too and I like it when the entertainment visit. I enjoy spending time with jigsaws and when my family visit, I like spending time in my own room.

How likely would you be to recommend Northgate House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.2 out of 5

I am content here, I spend my time reading my daily newspaper in lounge, I visit our mobile library regularly, I eat small though enjoy the meals. I play Bingo, Domino's with my group of friends when I can. I like my bedroom and feel that my home is clean. If I need anything fixed I ask our handy man who is great. I visit the salon in our home when I feel up to it and join in chair expenses when I'm ok to do so.

How likely would you be to recommend Northgate House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.5 out of 5

I really like my room here, I wouldn't settle in another care home and I am happy and settled here now, the staff are great and I have a laugh with them. I love the entertainers and chair exercises here and looking at the photos and going to museum box, I enjoy time in the garden in nice weather and exercise outside and enjoy my ice lollies sitting in sun. My family can visit anytime, I like listening to the radio, mini bus outings when I ask staff for help with my hearing aid they do as soon as.

How likely would you be to recommend Northgate House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.6 out of 5

I think it's brilliant as I had no intentions of going anywhere, my nephew found this place and I wasn't happy going into care. Now I couldn't be happier and I have my two chums. I enjoy the entertainment, chatting with pals, we sit together for meals and use Thistle lounge to watch films and play music.

How likely would you be to recommend Northgate House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The home has a very good warm homely atmosphere. Staff are friendly, approachable and provide a high standard of care. They are kind and compassionate in their interactions with residents and relatives. My wife very much enjoys the meals given and in good weather walks in the garden. Pleased with the care, attention and support given to my wife who suffers from dementia. Kept well informed on visits of any concerns about my wife and also receive monthly newsletters of events, activities and meetings within the care home.

How likely would you be to recommend Northgate House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I cannot thank all the staff enough,my grandmother has been treated very well from the minute my gran arrived.

All are very caring people, I would be happy for my grandmother to live here long term.

Staff go out there way to help you & also see how well they look after others.
Thank you all Xxx

How likely would you be to recommend Northgate House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

We feel my mum is getting the best possible care and she seems to be very alert and mixes well with other residents. She also enjoys any activities she takes part in!

How likely would you be to recommend Northgate House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

My dad has been in Clyde unit since January and we could not recommend it enough! The staff are all fantastic and cannot do enough for the residents and their families and there is always such a happy, welcoming atmosphere. The staff and residents are all like one big extended family! I'd give all the Clyde staff medals!!

How likely would you be to recommend Northgate House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Submit a Review for Northgate House Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Alison

Alison Simpson

Job Title: Home Manager

Joined: 2008

Description:

Alison is a Registered Nurse with more than 25 years’ experience in providing care and support to enrich people’s lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Having worked at Northgate House for a number of years, Alison shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

Alison is also well known in the local area and works hard to maintain good relationships with the community and involve them in life at the home.

When asked what she enjoys most about her role, Alison remarked; “providing Residents with the opportunity to maintain their independence and live a positive life at Northgate House.”

Outside of work, Alison enjoys holidays abroad, cooking and spending time with her family.

If you would like to find out more information about Northgate House, Alison has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Northgate House Care Home