Northgate House Care Home

My mother was only here for an intermediate assessment and during that time, she was well looked after. The staff carried out their duties in a professional manner and attended to all Mum's needs.

Cannot praise the staff enough for the excellent care given to my mum, during her stay here at Martha House.

Nice staff to talk to and helped me and my mother, when we needed it.

My first impression is of a very warm and welcoming place. The staff are all fantastic and help whenever needed. You can always find a staff member with a smile. The food is also excellent and it is great that it is made fresh on the premises. The rooms are all comfortable and very clean.

Great care staff who invest 100% in residents.

My only issue was that my laundry went missing on a number of occasions. The staff at night time (through the night) sometimes appeared unhelpful but overall my stay helped me in a number of ways and it was close to my family to visit.

Well cared for. The staff are all pleasant and helpful.

Excellent staff. Very friendly and nothing too much trouble. Unfortunately, Mum can't stay.

My father became more settled and relaxed soon after arriving from a long and often difficult hospitalisation. His medical needs were varied and he needed wound management in some areas. All were very well managed and looked after. Nursing staff and carers we met were respectful, kind and caring. Many went the extra mile to meet his needs and wishes. As a family, we were delighted to see my father become more like his old self and we're extremely grateful and thankful.

Excellent patient care.

The care and attention coupled with extremely friendly and polite staff created a welcoming atmosphere.

We will be forever grateful to them all.

Very happy and content.

My mum went into Northgate House Care Home intermediate care March 2019 after being really unwell. The 4weeks in intermediate care she was very well looked after my mum had given up on most things in life and after a couple of weeks, my mum started to improve the staff are amazing with her. She then moved down to residential care in April 2019. We were allowed to decorate her room and bring some of her own furniture up and make it as homely as possible for her in her “single end” as she calls it. My mum now has a new lease of life she’s doing amazing and settled very well thanks to the wonderful staff in this home we now feel like we have our mum back again. She is now a permanent resident and loves her new home. For the first time in years, we can put our head on the pillow at night and know our mum is safe and happy.

Mum was looked after very well. The staff are so helpful and could not ask for anything better. I would recommend 100%.

Thank you all.

Since the day my father went into Northgate house he was cared for extremely well and made to feel at home. His changing condition and needs were well anticipated and catered for. We, the family, were always well informed on matters; communication from management and staff was excellent. End of life care and support was exceptional. The nurses and carers could not have been more thoughtful and considerate and my father was allowed to pass away comfortably and peacefully. We were also supported and looked after at this time exceptionally well.

Too many supply/cover staff.

My mother seems to be comfortable enough in her room. Meals are always served on time and cleaning staff always working. When I visit, other nursing staff are always visible, as are other staff.

Staff have been really good, friendly and helpful and made me feel welcome during this hard time, regarding my husband.