Northgate House Care Home

Northgate Quadrant, Acredyke Road, Balornock, Glasgow G21 3RB
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6.3 89 Reviews
  • Northgate House Care Home, Glasgow
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Facilities

  • Gardens

Good to Know

Person in charge

  • Laura Hamilton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
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Northgate House Care Home Reviews (89)

6.3

Northgate House Care Home has a Review Score of 6.3 (6.282) out of 10, based on 2 reviews in the last 2 years.
Over all time Northgate House Care Home has 89 reviews.

Overall Experience
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  • 21
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Date Published
  • 89
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Reviewer Connection to Northgate House Care Home
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Total of 89, showing 41-60
Review from K H (Son of Resident) published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice staff to talk to and helped me and my mother, when we needed it.
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Review from Patricia K (Daughter of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first impression is of a very warm and welcoming place. The staff are all fantastic and help whenever needed. You can always find a staff member with a smile. The food is also excellent and it is great that it is made fresh on the premises. The rooms are all comfortable and very clean.
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Review from Laura M (Granddaughter of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great care staff who invest 100% in residents.
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Review from Filomena C (Respite Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my stay at this establishment. The staff, as well as some of the residents, made me feel welcome.
My only issue was that my laundry went missing on a number of occasions. The staff at night time (through the night) sometimes appeared unhelpful but overall my stay helped me in a number of
ways and it was close to my family to visit.
Reply from Clare Sheehan, Careline Advisor at Northgate House Care Home

Thank you for raising your concern re missing laundry during your stay at our home. At HC-One we strive to deliver kind care every day, therefore we have taken your complaint as an opportunity to reflect on what we can do to improve our service.

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Review from C J (Daughter of Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well cared for. The staff are all pleasant and helpful.
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Review from E M (Daughter of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent staff. Very friendly and nothing too much trouble. Unfortunately, Mum can't stay.
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Review from C W (Daughter of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father became more settled and relaxed soon after arriving from a long and often difficult hospitalisation. His medical needs were varied and he needed wound management in some areas. All were very well managed and looked after. Nursing staff and carers we met were respectful, kind and caring. Many
went the extra mile to meet his needs and wishes. As a family, we were delighted to see my father become more like his old self and we're extremely grateful and thankful.
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Review from Karin M (Daughter of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent patient care.
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Review from James N (Friend of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention coupled with extremely friendly and polite staff created a welcoming atmosphere.
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Review from Patricia B (Daughter of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and help shown towards our father completely changed him from being a frail, frightened man to a happy, smiling man. My sister and I were stunned at the rapid improvement in him. The staff not only looked after him, they also took great care of us.
We will be forever grateful to them all.
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Review from Jean S (Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy and content.
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Review from Joanne (Daughter of Resident) published on 19 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Northgate House Care Home intermediate care March 2019 after being really unwell. The 4weeks in intermediate care she was very well looked after my mum had given up on most things in life and after a couple of weeks, my mum started to improve the staff are amazing with her. She then
moved down to residential care in April 2019. We were allowed to decorate her room and bring some of her own furniture up and make it as homely as possible for her in her “single end” as she calls it. My mum now has a new lease of life she’s doing amazing and settled very well thanks to the wonderful staff in this home we now feel like we have our mum back again. She is now a permanent resident and loves her new home. For the first time in years, we can put our head on the pillow at night and know our mum is safe and happy.
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Review from Rosemary M (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was looked after very well. The staff are so helpful and could not ask for anything better. I would recommend 100%.
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Review from Angela A (Daughter of Resident) published on 1 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the management and the whole team do an amazing job from the heart. My mum had given up on most things, can be stubborn and difficult, the team have brought her back to her old self which was a big challenge!
They have got to know Mum inside and out and she is loving life again, feels safe, loved,
has made new friends and gets involved in activities. The atmosphere is warm, friendly, homely and very professional, the personal care is also very good. For the first time in 18 months we as a family have peace of mind knowing Mum is well looked after and very happy in her new house (as she sees it).
Mum still says to me "No way will I ever go into a care home full of old people". Mum celebrated her 80th birthday today with family friends and the team in her new house and I'm sure there will be many more birthdays to come thanks to Northgate House.
Mum's days also have lots of laughter and fun and my time with Mum is now quality time.
Thank you all.
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Review from I F (Son of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the day my father went into Northgate house he was cared for extremely well and made to feel at home. His changing condition and needs were well anticipated and catered for. We, the family, were always well informed on matters; communication from management and staff was excellent. End of life
care and support was exceptional. The nurses and carers could not have been more thoughtful and considerate and my father was allowed to pass away comfortably and peacefully. We were also supported and looked after at this time exceptionally well.
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Review from Susan M (Daughter-in-law of Resident) published on 18 December 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
Communication terrible. Care home staff failed to make contact with family after an incident.
Care within the home was not as I would have expected after reading the reviews.
One staff member, in particular, was very nice and caring.
Too many supply/cover staff.
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Review from Robert M (Son of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother seems to be comfortable enough in her room. Meals are always served on time and cleaning staff always working. When I visit, other nursing staff are always visible, as are other staff.
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Review from Margaret G (Wife of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been really good, friendly and helpful and made me feel welcome during this hard time, regarding my husband.
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Review from Linda M (Daughter of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father receives excellent care.
He is well looked after.
All of his needs are well catered for.
The staff are great, not only with my father but all of the residents in his unit.
It is a great relief that he is safe and secure in the home.
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Review from Yvonne M (Daughter of Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If with could move Northgate House Care Home and it's staff nearer to us, we wouldn't move our mum.
Our mum loves the staff, the company of other residents and sitting watching TV with everyone.
She gets her hair done weekly and loves the food. Staff care here.
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Current Review Score: 6.3 (6.282)

Overview of Review Score

The Review Score of 6.3 (6.282) out of 10 for Northgate House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.2 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.208 for Northgate House Care Home is calculated as follows: ( (12 Excellents x 5) + (2 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 24 Ratings = 3.208
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.074 Points relating to the number of positive Reviews for Northgate House Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 1 Positive Reviews ÷ 13.6 = 0.074
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 19 Nov 2024
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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