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Northgate House Care Home

Northgate Quadrant, Acredyke Road, Balornock, Glasgow, Glasgow City G21 3RB
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Northgate House Care Home, Glasgow

Care Provided by Northgate House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Northgate House Care Home to confirm what's included and get a personalised quote

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority

Good to Know

Group / Owner

Person in charge

  • Laura Hamilton (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
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Northgate House Care Home Reviews (90)

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5.7

Northgate House Care Home has a Review Score of 5.7 (5.703) out of 10, based on 3 reviews in the last 2 years. Over all time Northgate House Care Home has 90 reviews.

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Review from C S (Daughter of Resident) published on 11 November 2019 Submitted via Postal Card
Overall Experience

Cannot praise the staff enough for the excellent care given to my mum, during her stay here at Martha House.

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Review from K H (Son of Resident) published on 11 November 2019 Submitted via Postal Card
Overall Experience

Nice staff to talk to and helped me and my mother, when we needed it.

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Review from Patricia K (Daughter of Resident) published on 4 November 2019 Submitted via Postal Card
Overall Experience

My first impression is of a very warm and welcoming place. The staff are all fantastic and help whenever needed. You can always find a staff member with a smile. The food is also excellent and it is great that it is made fresh on the premises. The rooms are all comfortable and very clean.

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Review from Laura M (Granddaughter of Resident) published on 4 November 2019 Submitted via Postal Card
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Great care staff who invest 100% in residents.

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Review from Filomena C (Respite Resident) published on 3 October 2019 Submitted via Postal Card
Overall Experience
I enjoyed my stay at this establishment. The staff, as well as some of the residents, made me feel welcome.

My only issue was that my laundry went missing on a number of occasions. The staff at night time (through the night) sometimes appeared unhelpful but overall my stay helped me in a number of ways and it was close to my family to visit.

Reply from Clare Sheehan, Careline Advisor at Northgate House Care Home

Thank you for raising your concern re missing laundry during your stay at our home. At HC-One we strive to deliver kind care every day, therefore we have taken your complaint as an opportunity to reflect on what we can do to improve our service.

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Review from C J (Daughter of Resident) published on 20 September 2019 Submitted via Postal Card
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Well cared for. The staff are all pleasant and helpful.

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Review from E M (Daughter of Resident) published on 30 August 2019 Submitted via Postal Card
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Excellent staff. Very friendly and nothing too much trouble. Unfortunately, Mum can't stay.

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Review from C W (Daughter of Resident) published on 28 August 2019 Submitted via Postal Card
Overall Experience

My father became more settled and relaxed soon after arriving from a long and often difficult hospitalisation. His medical needs were varied and he needed wound management in some areas. All were very well managed and looked after. Nursing staff and carers we met were respectful, kind and caring. Many went the extra mile to meet his needs and wishes. As a family, we were delighted to see my father become more like his old self and we're extremely grateful and thankful.

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Review from Karin M (Daughter of Resident) published on 22 August 2019 Submitted via Postal Card
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Excellent patient care.

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Review from James N (Friend of Resident) published on 19 August 2019 Submitted via Postal Card
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The care and attention coupled with extremely friendly and polite staff created a welcoming atmosphere.

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Review from Patricia B (Daughter of Resident) published on 30 July 2019 Submitted via Postal Card
Overall Experience
The care and help shown towards our father completely changed him from being a frail, frightened man to a happy, smiling man. My sister and I were stunned at the rapid improvement in him. The staff not only looked after him, they also took great care of us.

We will be forever grateful to them all.

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Review from Jean S (Resident / Service User) published on 4 July 2019 Submitted via Postal Card
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Very happy and content.

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Review from Joanne (Daughter of Resident) published on 19 June 2019 Submitted via Website
Overall Experience

My mum went into Northgate House Care Home intermediate care March 2019 after being really unwell. The 4weeks in intermediate care she was very well looked after my mum had given up on most things in life and after a couple of weeks, my mum started to improve the staff are amazing with her. She then moved down to residential care in April 2019. We were allowed to decorate her room and bring some of her own furniture up and make it as homely as possible for her in her “single end” as she calls it. My mum now has a new lease of life she’s doing amazing and settled very well thanks to the wonderful staff in this home we now feel like we have our mum back again. She is now a permanent resident and loves her new home. For the first time in years, we can put our head on the pillow at night and know our mum is safe and happy.

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Review from Rosemary M (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card
Overall Experience

Mum was looked after very well. The staff are so helpful and could not ask for anything better. I would recommend 100%.

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Review from Angela A (Daughter of Resident) published on 1 March 2019 Submitted via Website
Overall Experience
All the management and the whole team do an amazing job from the heart. My mum had given up on most things, can be stubborn and difficult, the team have brought her back to her old self which was a big challenge!
They have got to know Mum inside and out and she is loving life again, feels safe, loved, has made new friends and gets involved in activities. The atmosphere is warm, friendly, homely and very professional, the personal care is also very good. For the first time in 18 months we as a family have peace of mind knowing Mum is well looked after and very happy in her new house (as she sees it).
Mum still says to me "No way will I ever go into a care home full of old people". Mum celebrated her 80th birthday today with family friends and the team in her new house and I'm sure there will be many more birthdays to come thanks to Northgate House.
Mum's days also have lots of laughter and fun and my time with Mum is now quality time.

Thank you all.

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Review from I F (Son of Resident) published on 25 January 2019 Submitted via Postal Card
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Since the day my father went into Northgate house he was cared for extremely well and made to feel at home. His changing condition and needs were well anticipated and catered for. We, the family, were always well informed on matters; communication from management and staff was excellent. End of life care and support was exceptional. The nurses and carers could not have been more thoughtful and considerate and my father was allowed to pass away comfortably and peacefully. We were also supported and looked after at this time exceptionally well.

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Review from Susan M (Daughter-in-law of Resident) published on 18 December 2018 Submitted via Website
Overall Experience
Communication terrible. Care home staff failed to make contact with family after an incident.
Care within the home was not as I would have expected after reading the reviews.
One staff member, in particular, was very nice and caring.

Too many supply/cover staff.

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Review from Robert M (Son of Resident) published on 12 November 2018 Submitted via Postal Card
Overall Experience

My mother seems to be comfortable enough in her room. Meals are always served on time and cleaning staff always working. When I visit, other nursing staff are always visible, as are other staff.

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Review from Margaret G (Wife of Resident) published on 12 November 2018 Submitted via Postal Card
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Staff have been really good, friendly and helpful and made me feel welcome during this hard time, regarding my husband.

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Review from Linda M (Daughter of Resident) published on 6 November 2018 Submitted via Postal Card
Overall Experience
My father receives excellent care.
He is well looked after.
All of his needs are well catered for.
The staff are great, not only with my father but all of the residents in his unit.

It is a great relief that he is safe and secure in the home.

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Regulatory Rating

Care Inspectorate (CI) Rating

Date: 24 November 2025
  • How well do we support people's wellbeing?
    Very Good

    (5)

  • How good is our leadership?
    Good

    (4)

  • How good is our staff team?
    Good

    (4)

  • How good is our setting?
    Very Good

    (5)

  • How well is care and support planned?
    Good

    (4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.View Latest Report

Bed Vacancies

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