Northgate House Care Home Reviews (89)
6.3
Northgate House Care Home has a Review Score of 6.3 (6.282) out of 10, based on 2 reviews in the last 2 years.
Over all time Northgate House Care Home has 89 reviews.
Review from Peter M (Son of Resident) published on 9 December 2016
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Step-mother has settled very well. I don't doubt that this is due to the great care and attention she has received by the nursing and general staff. Long may this continue! The staff should be awarded a big thank you from us outsiders, and a BIG Christmas Bonus (if possible) from the owners. Thank
you.
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Review from I M (Resident) published on 8 December 2016
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I spend my time watching TV in the lounge. I like to chat with staff and I enjoy meal times. The chair exercises are good too and I like it when the entertainment visit. I enjoy spending time with jigsaws and when my family visit, I like spending time in my own room.
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Review from Isabella J (Resident) published on 27 June 2016
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am content here, I spend my time reading my daily newspaper in lounge, I visit our mobile library regularly, I eat small though enjoy the meals. I play Bingo, Domino's with my group of friends when I can. I like my bedroom and feel that my home is clean. If I need anything fixed I ask our handy man
who is great. I visit the salon in our home when I feel up to it and join in chair expenses when I'm ok to do so.
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Review from Mary C (Resident) assisted by family/friend published on 1 June 2016
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I really like my room here, I wouldn't settle in another care home and I am happy and settled here now, the staff are great and I have a laugh with them. I love the entertainers and chair exercises here and looking at the photos and going to museum box, I enjoy time in the garden in nice weather and
exercise outside and enjoy my ice lollies sitting in sun. My family can visit anytime, I like listening to the radio, mini bus outings when I ask staff for help with my hearing aid they do as soon as.
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Review from David F (Resident) published on 31 May 2016
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I think it's brilliant as I had no intentions of going anywhere, my nephew found this place and I wasn't happy going into care. Now I couldn't be happier and I have my two chums. I enjoy the entertainment, chatting with pals, we sit together for meals and use Thistle lounge to watch films and play music.
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Review from Patrick K (Husband of Resident) published on 5 February 2016
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The home has a very good warm homely atmosphere. Staff are friendly, approachable and provide a high standard of care. They are kind and compassionate in their interactions with residents and relatives. My wife very much enjoys the meals given and in good weather walks in the garden. Pleased with the
care, attention and support given to my wife who suffers from dementia. Kept well informed on visits of any concerns about my wife and also receive monthly newsletters of events, activities and meetings within the care home.
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Review from EM (Granddaughter of Resident) published on 14 December 2015
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot thank all the staff enough,my grandmother has been treated very well from the minute my gran arrived.
All are very caring people, I would be happy for my grandmother to live here long term.
Staff go out there way to help you & also see how well they look after others.
Thank you all
Xxx
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Review from Linda F (Daughter of Resident) published on 26 August 2015
Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
We feel my mum is getting the best possible care and she seems to be very alert and mixes well with other residents. She also enjoys any activities she takes part in!
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Review from Diane M (Daughter of Resident) published on 20 July 2015
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad has been in Clyde unit since January and we could not recommend it enough! The staff are all fantastic and cannot do enough for the residents and their families and there is always such a happy, welcoming atmosphere. The staff and residents are all like one big extended family! I'd give all the
Clyde staff medals!!
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Current Review Score: 6.3 (6.282)
Overview of Review Score
The Review Score of 6.3 (6.282) out of 10 for Northgate House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 3.2 out of 5 from 2 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.208 for Northgate House Care Home is calculated as follows: ( (12 Excellents x 5) + (2 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 24 Ratings = 3.208
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.074 Points relating to the number of positive Reviews for Northgate House Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 1 Positive Reviews ÷ 13.6 = 0.074
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.