Chester Park Care Home

Oakminster Healthcare Ltd, 40 Lambhill Street, Glasgow G41 1AU

Chester Park, in Glasgow, focuses on skilled nursing and residential care within a versatile and comfortable living environment.

Professionals take a tailored approach to requirements, while there is much to enjoy within the home, with personal interests encouraged and privacy and dignity key to the care philosophy.

Other additions include live weekly entertainment, internet access, a feature fountain area and a hairdressing salon.

Group: Oakminster Healthcare Ltd

Person in charge: Helen Hendrie (Home Manager)

Local Authority / Social Services: Glasgow City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 101 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages from 65 to 105.

Single Rooms: 101

Rooms with ensuite WC: 101

Weekly Charges Guide: Personal Care Single £575 – £750 Nursing Care Single £667 – £900 (These prices are only a guideline, please contact Chester Park Care Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Chester Park Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 6.7 (maximum of 10) for Chester Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Chester Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.676 for Chester Park Care Home is calculated as follows: ( (12 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 34 Ratings = 3.676

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.05 Points relating to the number of positive Reviews for Chester Park Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 20.2 positive Reviews (101 registered maximum number of service users ÷ 5). 1 Reviews ÷ 20.2 Target = 0.050

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.7 Chester Park Care Home has a Review Score of 6.7 (6.726) from 3 Reviews


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chester Park Care Home?

  • Extremely LIKELY
    1
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Chester Park Care Home

  • Daughter of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Son of Resident/Service User
    1

Can't fault the staff as they do a great job but the management has to have a look into staffing arrangements as they are constantly short staffed, two members of staff to look after ten residents isn't good enough and needs to be addressed.
Rooms are en-suite but with baths, they should have walk-in showers or wet rooms.

How likely would you be to recommend Chester Park Care Home? Extremely Unlikely

Overall Standard

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Treated with Dignity

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Average Rating:   2.2 out of 5

Helen Hendrie, Manager at Chester Park Care Home responded to this review on 30 Apr 2018:

I am sorry you are disappointed with the staffing however, we do use a dependency tool that calculates hours required for individual residents. I am the new manager who has just started here mid-April and it is something that I will continue to monitor and change when required using the tool which the staff in the unit complete. The rooms are all being refurbished in the home and the bathrooms are being updated to ensuite wet rooms. This is a planned refurbishment of the whole of the home.

Highly recommend. My Father has been an in-patient since last December until the present time. The manager and her team have been an absolute credit to their employers. Their caring, professional attitude and their sensitivity to his personal needs are second to none.

How likely would you be to recommend Chester Park Care Home? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   5 out of 5

This was our first experience of care facilities. I cannot praise of thank the staff enough. Dad was treated with dignity, respect and genuine interest. This a difficult time for both resident and family, and Lambhill Court staff under the team leaders guidance made our time much more easy to deal with. Thank you.

How likely would you be to recommend Chester Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

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Value for Money

Average Rating:   4 out of 5

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