Wyndford Locks Care Home

1 Currie Street, Maryhill, Glasgow G20 9EW
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9.7 89 Reviews
  • Wyndford Locks Care Home, Glasgow
Wyndford Locks Care Home, located in the peaceful residential area of Maryhill in Glasgow, supports older people to lead their best lives with nursing and nursing dementia care.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. Benefitting from lovely en-suite bedrooms, a hair salon, pub and wellbeing programme, residents are encouraged to maintain their hobbies, try their hand at new things and engage with the local community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Wyndford Locks.

The catering team at Wyndford Locks understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Wyndford Locks likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Wyndford Locks, residents are encouraged to take an active role in the Maryhill community.
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Care Provided by Wyndford Locks Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1296

These prices are only a guideline, please contact Wyndford Locks Care Home to find out the exact price for your requirements.

Contact Wyndford Locks Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £267.10 per week if you’re over the age of 65. This support is not reflected in this fee amount.

Contact Wyndford Locks Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Danielle Cunningham (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (150)
  • Couples/Companion Rooms (0)

Wyndford Locks Care Home Reviews (89)

9.7

Wyndford Locks Care Home has a Review Score of 9.7 (9.708) out of 10, based on 48 reviews in the last 2 years.
Over all time Wyndford Locks Care Home has 89 reviews.

Overall Experience
  • 64
  • 23
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Date Published
  • 89
  • 17
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  • 48
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Reviewer Connection to Wyndford Locks Care Home
  • 34
  • 16
  • 6
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
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  • 2
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  • 1
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Total of 89, showing 81-89
Review from K M (Son of Resident) published on 19 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my opinion, I am delighted with the care and assistance that Bupa staff provide my father. The staff are very thoughtful and considered with my father's needs and equally supportive with the rest of the family.
Reply from Emily Wilson, Customer Service Administrator at Wyndford Locks Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from S M (Daughter of Resident) published on 19 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Wyndford Locks for 6 years in Kelvindale House. My mum's key carer is really good with her and all the staff go out of their way to make sure my mum is clean and tidy, well fed and looked after. It gives me great peace of mind knowing that my mum is in good safe hands.
Reply from Emily Wilson, Customer Service Administrator at Wyndford Locks Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Robert W (Son of Resident) published on 19 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is treated with great kindness by the staff who are wonderful.
Reply from Emily Wilson, Customer Service Administrator at Wyndford Locks Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Diane J (Daughter of Resident) published on 5 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, I am very happy with the care and attention mum receives in this care home. It has been our first experience of this situation and I have to admit, I was apprehensive at the beginning but now 18 months later, all is well! Mum has her favourites but she enjoys the chat with every carer and the
nurses - even the agency nurses have been kind also. I have already recommended this unit to friends.
Reply from Jayne Duck, Customer services administrator at Wyndford Locks Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Lynne C (Daughter of Resident) published on 21 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been here for 6 months now and the staff have been extremely caring, kind and helpful to my mother, my father and other members of the family. The staff are always smiling and chatting to patients. Only criticism is the toilet and floor in mums room could do with more cleaning.
Reply from Rose Pickering, Customer Service Administrator at Wyndford Locks Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Anne B (Daughter of Resident) published on 7 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had Alzheimer's and was in Maryhill unit for 4 years. The care mum received was fantastic. She had more freedom and less frustration in the care home than at home. My mum had constant company when she wouldn't sit down to eat, the staff gave her finger foods. When she was bed bound the staff
would check on her often, literally attending to her every need. The staff showed my family nothing but professionalism, kindness and personal support. When mum was agitated, staff would come in and hold her hand, or stroke her face calming her. That kind of care goes above and beyond - staff frequently exceeded our expectations.
We knew mum was safe and genuinely cared for. They kept us informed throughout mum's time there and always treated mum with dignity. Towards the end is a difficult time, the staff were exceptional. Their knowledge, experience and compassion really helped us through. For us, the staff have been like mum's guardian angels when we couldn't always be there.
Reply from Rose Pickering, Customer Service Administrator at Wyndford Locks Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from L M (Daughter of Resident) published on 3 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was allocated a space very short notice as my mother was unwell- he spent 4 weeks as a resident, receiving respite care. The staff were professional, friendly and very helpful, they made both my father and the rest of my family feel supported and were very caring. The experience was a positive
one, accommodation was clean, the food was good and my father was cared for.
Reply from Jayne Duck, Customer Services Administrator at Wyndford Locks Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Mary C (Daughter-in-law of Resident) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff. Nothing too much trouble, always on hand to deal with any questions or problems.
Reply from Rose Pickering, Customer Service Administrator at Wyndford Locks Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from James M (Resident) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with everything. Gives older people exercise, good for company.
Reply from Rose Pickering, Customer Service Administrator at Wyndford Locks Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Wyndford Locks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Wyndford Locks Care Home is calculated as follows: ( (420 Excellents x 5) + (116 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 559 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wyndford Locks Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 8 Aug 2024
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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