Wyndford Locks Care Home, Glasgow, Glasgow City
Wyndford Locks Care Home, Glasgow, Glasgow City
Wyndford Locks Care Home, Glasgow, Glasgow City

Wyndford Locks has been designed to offer individualised care for every resident. The home is divided into five houses which offer residential facilities, nursing for the frail and nursing for people with dementia.

Lounges for residents to chat and socialise in have been included into the design of the home, which is open and spacious.

Whether people prefer to eat in the privacy of their own rooms, or in the communal dining room, each resident can expect a consistently high level of meals that are freshly made every day.

Activities are organised for residents to participate in to ensure they remain both physically and mentally fit. There is something for everyone at Wyndford Locks from sing-alongs, to light gardening activities.

Group: HC-One

Person in charge: Karen Watson (General Manager)

Local Authority / Social Services: Glasgow City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 150 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Panjabi, Punjabi, Polish, Urdu

Single Rooms: 150

Shared Rooms: 0

Rooms with ensuite WC: 150

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Wyndford Locks Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 Wyndford Locks Care Home has a Review Score of 8.1 (8.142)

The Review Score of 8.1 (maximum of 10) for Wyndford Locks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Wyndford Locks Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.542 for Wyndford Locks Care Home is calculated as follows: ( (112 Excellents x 5) + (69 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 190 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.6 Points relating to the number of positive Reviews for Wyndford Locks Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 30 positive Reviews (150 registered maximum number of service users ÷ 5). 3 Reviews ÷ 30 Target = 0.100

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wyndford Locks Care Home?

  • Extremely LIKELY
    15
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wyndford Locks Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Cannot recommend this care home highly enough. The staff are what makes it. They looked after our dad for 3 years. Caring, compassionate and kind. It felt like he was at home with family.

How likely would you be to recommend Wyndford Locks Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Wyndford Locks Care Home responded to this review on 24 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My mother-in-law has been at the home for six years and is now receiving palliative care from the staff and I feel I need to tell you about the kind professional staff at this home.The staff treat my mother-in-law like a family member they are so gentle, kind and caring towards her. Nothing seems to be a bother to them I can honestly say I feel so grateful for the way they treat my mother-in-law. I know she is being well taken care of and treated with the utmost respect, it makes such a difference to our lives to know that even in the last stage of her life she is treated with such respect and kindness. I can't thank the staff enough for the fantastic job they do but for them, the last six years could have been very different so a huge THANK YOU from myself and family.

How likely would you be to recommend Wyndford Locks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily WIlson, Customer Service Administrator at Wyndford Locks Care Home responded to this review on 30 Jun 2017:

Thank you so much for such lovely feedback, I am so pleased to read your comments on Wyndford Locks. We really appreciate your kind words and I will be sure to share your review with the home's manager.

We were quite delighted with the care given to our mother during her time at this care home. The room was efficient and comfortable and the common areas bright and cheerful. Staff were particularly excellent and our mother was supported extremely well. We have no hesitation in recommending this facility.

How likely would you be to recommend Wyndford Locks Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer services administrator at Wyndford Locks Care Home responded to this review on 10 Apr 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My brother, who needed care for his physical health, moved into Wyndford Locks in November 2016, after spending over 5 months in hospital. Unfortunately, his mental health bi-polar deteriorated during his short stay. It was totally unexpected as it had been over 12 years since he was last in hospital regarding his mental health. All the staff worked very hard with him and he was given considerable support. My brother was taken to the infirmary in December where he is at present. I would especially like to thanks to the unit manager, senior care assistant and junior sister at Wyndford Locks for all their support.

How likely would you be to recommend Wyndford Locks Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Rose Pickering, Customer Service Administrator at Wyndford Locks Care Home responded to this review on 24 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Well kept complex with good living conditions. Staff are caring and friendly. Activities are adequate.

How likely would you be to recommend Wyndford Locks Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Wyndford Locks Care Home responded to this review on 23 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother is treated with great kindness by the staff who are wonderful.

How likely would you be to recommend Wyndford Locks Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Wyndford Locks Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mum has been in Wyndford Locks for 6 years in Kelvindale House. My mum's key carer is really good with her and all the staff go out of their way to make sure my mum is clean and tidy, well fed and looked after. It gives me great peace of mind knowing that my mum is in good safe hands.

How likely would you be to recommend Wyndford Locks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Wyndford Locks Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

In my opinion, I am delighted with the care and assistance that Bupa staff provide my father. The staff are very thoughtful and considered with my father's needs and equally supportive with the rest of the family.

How likely would you be to recommend Wyndford Locks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Wyndford Locks Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father has settled well into Kelvindale House which is exceptionally run by the manager and her staff. Dad has settled well and they are all aware of his likes/dislikes and problems including his sight (very blind). He looks so much better than he did 2 years ago when living on his own.

How likely would you be to recommend Wyndford Locks Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Wyndford Locks Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My gran has dementia but always seems happy. There is always staff about who are happy to chat. They never complain about when you visit. My gran's room is always tidy and pretty clean.

How likely would you be to recommend Wyndford Locks Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Emily Wilson, Customer Service Administrator at Wyndford Locks Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Overall, I am very happy with the care and attention mum receives in this care home. It has been our first experience of this situation and I have to admit, I was apprehensive at the beginning but now 18 months later, all is well! Mum has her favourites but she enjoys the chat with every carer and the nurses - even the agency nurses have been kind also. I have already recommended this unit to friends.

How likely would you be to recommend Wyndford Locks Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer services administrator at Wyndford Locks Care Home responded to this review on 03 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother has been here for 6 months now and the staff have been extremely caring, kind and helpful to my mother, my father and other members of the family. The staff are always smiling and chatting to patients. Only criticism is the toilet and floor in mums room could do with more cleaning.

How likely would you be to recommend Wyndford Locks Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Wyndford Locks Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mum had Alzheimer's and was in Maryhill unit for 4 years. The care mum received was fantastic. She had more freedom and less frustration in the care home than at home. My mum had constant company when she wouldn't sit down to eat, the staff gave her finger foods. When she was bed bound the staff would check on her often, literally attending to her every need. The staff showed my family nothing but professionalism, kindness and personal support. When mum was agitated, staff would come in and hold her hand, or stroke her face calming her. That kind of care goes above and beyond - staff frequently exceeded our expectations.
We knew mum was safe and genuinely cared for. They kept us informed throughout mum's time there and always treated mum with dignity. Towards the end is a difficult time, the staff were exceptional. Their knowledge, experience and compassion really helped us through. For us, the staff have been like mum's guardian angels when we couldn't always be there.

How likely would you be to recommend Wyndford Locks Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Wyndford Locks Care Home responded to this review on 07 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father was allocated a space very short notice as my mother was unwell- he spent 4 weeks as a resident, receiving respite care. The staff were professional, friendly and very helpful, they made both my father and the rest of my family feel supported and were very caring. The experience was a positive one, accommodation was clean, the food was good and my father was cared for.

How likely would you be to recommend Wyndford Locks Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Wyndford Locks Care Home responded to this review on 03 Oct 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Great staff. Nothing too much trouble, always on hand to deal with any questions or problems.

How likely would you be to recommend Wyndford Locks Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Wyndford Locks Care Home responded to this review on 26 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very happy with everything. Gives older people exercise, good for company.

How likely would you be to recommend Wyndford Locks Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Rose Pickering, Customer Service Administrator at Wyndford Locks Care Home responded to this review on 26 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Wyndford Locks Care Home