Buchanan Lodge Care Home

Welcomed (as usual) by friendly helpful receptionist. My friend was seated in an open and alongside other residents - perhaps 8 people Most were asleep. When roused she was able to walk using her zimmer frame to her bedroom where we spent the duration of my visit (2 hours) with mid-morning tea & biscuits served. My friend has good verbal expression and feels she is well-served.

Staff always attentive, use of first names for visitors and guests. Request always discussed and delivered upon with courtesy.

Day to day there are a good variety of activities for which it's a bit too much for my dad now but nonetheless nice to see the other residents participating

a month ago, this was a smooth transition from a spell in hospital. He is settling in very well and the staff are attentive to his care needs and ensuring he is feeling relaxed and welcome. He is enjoying the choice of meals and participating in the daily activities. The home itself feels welcoming and cosy, it is nice to hear some background music playing as you enter the premises. We have been able to add some personal items to dad's bedroom to help make it feel more like his own. The team have also been very accommodating with family enquiries which is much appreciated.

The effort to have activities is really positive.

Many many thanks to all of the staff. It's so comforting to know how well my Dad is being cared for.

The facilities are not as modern as some, but this alone a misguided judgement. While the building is older and the facilities less modern (but entirely adequate and very clean), the jewel is the care; atmosphere and natural homely feel. Care is the cornerstone of the service. The care and attention is exceptional and friendly with professional nursing. I can commend this and the quality of the home-made food with home baking and a varied menu. The kitchen is very good. All staff make this a kind, homely place. The manager and her team have thought carefully about care and the behind-the-scenes effort is well planned and executed. Mum was well looked after and had lots of engagement and company. Residents are encouraged to be out their rooms and can be involved in trips away or in house activities. Residents enjoy interaction and a little sun in the open spaces outside. Staff are informative and supportive of personal care package need and reviews. Access and visiting is welcoming.

I know dad is in the best possible place at Buchanan Lodge :)

My cousin recently passed away but before that she spent 3 happy years being cared for in Buchanan Lodge. It's a friendly happy place to live and all the staff take good care of the residents. They feel more like family. In particular the activities co-ordinators organise a busy diary of events which are enjoyed regularly.

It is reassuring that such good care is being delivered to a very high standard. Thank you.

Christmas saw a full and varied programme of events and staff made sure everyone enjoyed the season.

My aunt has flourished in Buchanan Lodge Care Home, the staff are excellent and the environment welcoming and stimulating. The residents are given ample opportunity to engage in activities and outings.

Having been a regular visitor during my friend's stay, I have always been impressed by the care and attention given to my friend. The staff are always very attentive and caring and appear to go out of their way to ensure the well-being and happiness of the residents are uppermost in their priorities.

Very happy with the overall experience to date. The move process went nice and smooth and the staff have been friendly and caring from the first day. The home is well located and my father's room is warm and clean with en-suite facility. The communal areas are well lit and clean and the carers have been very accommodating to my father's needs. The whole family is delighted and grateful.

I visit my mother regularly. Any questions I have in relation to my mother's care are always, without exception, answered promptly. The carers, nurses and other staff are considerate and understanding when they are looking after my mother. All things considered, I am pleased with the care my mother receives. Thanks to all the staff.

My relative is well cared for in every way. She is happy and engages with staff and fellow residents. His personal preferences are always taken into account. We have peace of mind knowing she is safe.

My mother has been a resident in the care home for a year now. She has always been bright and happy in mood when visiting her. The personal care she receives is very good she always appears clean, hair and nails are always attended to clothes are clean and appropriate. You can see her smiling when she recognises staff who attend to her. Staff are very professional and seem happy to be working at Buchanan Lodge. So this in itself makes you feel safe leaving your loved one there. I've also noticed that the domestic staff acknowledge clients and visitors, which is also reassuring. On the medical side, the care is also good. My mum has got some ongoing health issues and these have been addressed by the home. On the downside, I feel the home is far too hot in the summer months. When visiting it can be noisy at times and there is nowhere to sit unless it's in Mum's room. If another room was available that would be good, also I feel a sensory room would be welcomed by many clients.

My mother has been in Buchanan Lodge Care Home since 2016. The care and accommodation is first-rate. My mother is very well looked after and all staff are friendly and caring. I would highly recommend Buchanan Lodge.

My mother was admitted to the care home just under a year ago. We are delighted with the standard of care and support that is given to my mother at Buchanan Lodge Care Home. The staff team are friendly, caring and supportive. The ethos of the home is exceptional making it feel homely and welcoming. A huge positive of the home are the wide range of activities and varied calendar of events that they put on throughout the year for both residents and relatives. They put a great deal of hard work and effort into this. The addition of the vintage tearoom is wonderful and allows larger groups of family and friends to meet with residents in an attractive space. With regard to my relative's health and wellbeing, the home also provides access to a wide range of agencies. We hope the good work continues.

My mother is so happy and it is great to see she has put weight on with the lovely food she is having. The staff are lovely and great she gets involved in activities, which she really enjoys. The activities over the Christmas period were fabulous and great that families were encouraged to be involved. Thank you for your care. I know it can be very demanding.