Buchanan House Care Home

The care home has obviously had a very difficult period over the last 2-years, and I think they have coped well. It is difficult at the moment to assess the situation in the care home as we are only now getting some limited access inside, also there is a new manager who we have never met. However, I have noticed on one of their online pages that there seem to be a lot more activities for the residents, such as games and craftwork. Also, there are some new staff who have been very pleasant and helpful.

Accommodation is well maintained and environment is comfortable. Staff are caring and attentive to my mother's needs and ever-diminishing capacities. Communication from the home provides alerts to any emergent issues. Activities and engagement are of high standards. Communication via newsletters and social media entries provide ongoing reassurance.

The permanent staff and carers in Buchanan House Care Home are excellent and in my experience go above and beyond from clerical staff to domestic staff to carers and nurses and activity staff. However, I am concerned with the number of agency staff currently being used who don’t know my mum. I realise there is a real national shortage but this fact doesn’t reduce the concern.

The other carers are very caring and helpful to my aunt.

My husband has been in Buchanan House for several months now and has been very well cared for. He is always well dressed and clean looking. I am always informed about all aspects of my husband's care by the staff. I would like to see more permanent care staff as opposed to agency carers, as I think there is a better rapport with permanent staff.

My aunt moved into Buchanan House after struggling at home. We were extremely happy with the care she received and the home always had a lovely atmosphere. She loved the food and company that felt like home and I would definitely recommend it.

The staff at Buchanan House are amazing. My 91 old mum always says they can't do enough for her. They treat her with great care and respect. She loves the food and is definitely much healthier since she moved there in January. Management is very approachable and are quick to offer solutions to any concerns you have.

My mother has been a resident of Buchanan House for over 18 years. I feel that the staff are part of our family. They are very approachable and easy to share any concerns with. The care my mother has received has always been excellent and very professional, especially over the Covid Pandemic. She has never once looked "uncared for", which would have been of considerable concern and upset to the family. The nursing care is compassionate. This was shown when my father moved there for his last few months. The activity team works hard to keep residents interested in a variety of activities. The menus are attractive to the residents and the catering staff are able to respond to new ideas. The new visitor champions are an excellent idea and allow other staff to get on with their actual jobs. In summary, Buchanan House Care Home has been my mother's home for a great number of years, it is very well run and I would strongly recommend it.

My mother is well looked after and treated as a special person, with respect. We are updated frequently on my mother's health and welfare and sent photos etc of her activities. She has been in Buchanan House Care Home for nearly two years and has celebrated a 100th and a 101st birthday.

A home from home.

This home has the most amazing team of nurses and carers. My mum was admitted in September and it was such a lovely experience for her. She got involved in the various activities and made friends quickly. She never asked about "going home", which is really what you want when someone you love can no longer look after themselves. The staff were happy to answer any questions or concerns and never made you feel you were wasting time. I can honestly say that the staff became my mum's family. During these Covid times, that is what you want when you can't be there in person. My mum passed away at the end of December, we know the staff were with her and we take comfort in that. They kept my mum well presented, even putting on nail polish, I know she felt really special. If I ever have to go into a home, I hope it's one like this!

I can not recommend Buchanan House highly enough. Mum was admitted just when our society was changing with Covid 19. The staff were extremely welcoming, helpful and sensitive to both Mum and ourselves knowing that we had to quickly settle Mum and then walk away not knowing when we might see her again face to face. Our family are impressed by and thankful for both the facility and especially the staff and the standard of care given. They provide excellent communication and have been more than helpful in facilitating me being in touch with Mum since I live in Canada.

I have been delighted with the care my mother has received since arriving at Buchanan House. The staff are always smiling and giving the residents lots of personal attention. The rooms are kept immaculately clean and tidy, the laundry is very efficient.

Happy to have our relative here, pleasant surroundings, always clean and tidy, staff are always happy to update you with how your relative is and what they have been up to. We have been delighted with the response we have had from the staff. Good communications we receive from the office staff, emails, calls and monthly newsletter. Overall, we are happy to recommend Buchanan House Care Home.

My husband was reluctant to come to the home. However, he settled well and was more content when I visited him halfway through his respite week. You are doing something right.

References to scoring in relation to value for money, is reflective of the costs of the wider care system and are not specific to Buchanan House.

All in all, we feel the care and surroundings Buchanan House offers has smoothed the daunting experience of moving into “care” for our mum and made it an enjoyable experience, and we are very grateful for that.

I find Buchanan House very airy, friendly and welcoming. The staff all seem to enjoy being with the patients and are always cheerful and active, or have been whenever I have visited. There is life in the place and the TV is not always on! Being only an occasional visitor, I can't comment on all the ratings.

Dad is usually well looked after and appears happy, which is the main thing. The staff are very accommodating and cheery and able to talk to Dad and help if we want to see rugby together or come in at all times. Thank you for everything you do.

My Mum moved to Buchanan House earlier this year form another care home. The difference in Mum's health is remarkable and as a family, the home for us means we now have peace of mind regarding Mum's care. Cannot speak more highly of the staff.