Buchanan House Care Home

5 Grampian Way, Bearsden, Glasgow G61 4SP
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9.8 101 Reviews
  • Buchanan House Care Home, Glasgow
Buchanan House Care Home in Bearsden, Glasgow, provides residents with a home from home, offering residential, nursing, dementia and respite care, delivered with compassion and respect by the staff.

The home has 53 rooms across two floors, decorated individually to the highest standard. Some rooms feature patio doors looking out to the gardens, which are perfect for fresh air and sunshine.

Visitors have easy access to the warm and welcoming care home, which is close to public transport, motorway links and local shops.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1450 – £1450
  • Self-Funded Nursing Care: £1450 – £1450
  • Self-Funded Nursing Dementia Care: £1450 – £1450
  • RESPITE Self-Funded Residential Care: £1450 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1450
  • RESPITE Self-Funded Nursing Care: £1450 – £1450
  • RESPITE Self-Funded Nursing Dementia Care: £1450 – £1450

These prices are only a guideline, please contact Buchanan House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Kathleen Glasgow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (53)

Buchanan House Care Home Reviews (101)

9.8

Buchanan House Care Home has a Review Score of 9.8 (9.842) out of 10, based on 25 reviews in the last 2 years.
Over all time Buchanan House Care Home has 101 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Buchanan House Care Home
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Total of 101, showing 81-100
Review from Georgie M (Daughter-in-law of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident is treated with respect and dignity and is always clean and well presented.
Visitors are made very welcome on arrival and normally offered the hospitality of tea or coffee.
Staff are very caring toward residents and go that bit extra to help and reassure residents.
Excellent menus and
chef is first class offering a varied choice of food to meet everyone's taste.
The care home is always clean.
My husband and I recently attended the panto which was great for both residents and family, top marks to management.
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Review from James D (Son of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent panto, very well attended and organised.
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Review from Colin M (Son of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is always clean with the staff always attentive to the needs of the patients.
The menus and general health needs are well catered for.
The rooms are always kept clean and well appointed for the needs of the patients.
The safety and security is always a priority.
The overall care and support
given is such that I would be happy to give the overall standard as good.
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Review from Lesley C (Daughter of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Panto evening - extremely good entertainment for residents - staff were very attentive to both residents and family members.
The staff are the best asset this care home has.
Always treating my mum well.
Entertainment, when on, is very good, buffet excellent, a great time all around.
Well done.
Would
recommend highly to anyone!
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Review from V S (Daughter of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother entered Buchanan House in December 2016 and settled in very quickly. I attribute that to the extremely high standard of care and the swiftness of her personal items being erected on her bedroom wall. During her stay, my mother has received assistance 'in house' from GPs, an optician, a physio,
podiatrist and dentist, not to mention the weekly hairdresser. I have seen first hand the variety and nutritional value of the meals. I am so pleased that regular fluid is provided. My mother enjoys the regular luncheon and coffee and is impressed with the variety of activities.
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Review from Sheena H (Daughter of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff at the care home all very friendly and approachable. Whenever I have raised anything it has been actioned immediately and followed up. I would say that some parts of the home are looking a bit tired but am aware that they are in the process of decorating/refurbishing the home. Overall
I cannot fault the care that has been and continues to be given to my mum. My mum's needs are being met by the home and she enjoys the activities that the home puts on on a regular basis.
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Review from Betty M (Friend of Resident) published on 8 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was a very difficult arrival at Buchanan House. Now after two years of patience, tolerance and superb care she has now settled and in good health physically, despite a disability from childhood which restricts her walking. I visit when I can and am always welcome, often with a hug from some
of the long time carers which is very welcoming. The activities are great, especially the sing songs, which amazes me that my friend remembers every word but sometimes I wonder if she remembers who I am. The office staff too care so friendly and quite often I arrive to find my friend in the office where she is welcomed. Great place, super staff. Thank you for looking after her so well.
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Review from Charlie C (Son of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has dementia and we chose the above care home as it was not too modern and had a homely feel, that would make mum feel as if she was not in an institution.
She has been there over 18months and their care and activities have seen mum improve and physically much better.
They have a good
range of meal choices and tea/coffee available at all times.
I have the feeling that the staff really care for the residents and from our family's point of view we feel she is in a safe place.
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Review from Wilma R (Wife of Resident) published on 15 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The stay at Buchanan House Care Home was enjoyed and the surroundings appreciated.
The staff were extremely kind and caring and we feel every effort was made to make it an enjoyable experience. We are very grateful to have such a lovely place to entrust our husband/dad
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Review from E H (Daughter of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the standard of care. Staff pleasant, happy and very attentive towards my mother. The level of supervision in lounges good. Decor a bit tired but refurbishment in progress. Overall a very good home.
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Review from Caroline D (Daughter-in-law of Resident) published on 5 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has settled in so much better than we anticipated which is without doubt due to the care and attention all members of staff have shown her, she is encouraged to join other residents in the newly decorated day room and we are happy to see her socialising more than we would have expected
her to. The staff are fantastic and certainly caring , it's great peace of mind to see her looking happy and looked after , we are always made welcome anytime we visit.
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Review from A M (Wife of Resident) published on 2 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased with the care my husband receives in Buchanan House. The staff are very kind and attentive. The home is very clean and comfortable and well kept.
The only complaint I have is there is a shortage of staff on duty some days.
Reply from Donna Walker, Home Manager at Buchanan House Care Home

Thank you for your comments, we always welcome feedback as we strive to improve our care. Our staffing levels in the home are calculated using Care Inspectorate guidance and CHESS tool to determine the dependency of our residents. We allocate our staffing based on these guidelines and the level of staffing is good for the home. If you wish to discuss this further please don't hesitate to contact me.

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Review from Catherine M (Daughter of Resident) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home being refurbished at the moment - no problems with care or welfare.
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Review from M R (Power of Attorney of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall, my fellow Power of Attorney and I are happy with the care our resident is having at Buchanan House. She really requires only a little personal care and sometimes we are concerned this is not being done. Any health issues which arise are dealt with very quickly and we are kept informed.


Lately,

we have been informed about the heating in our resident's room and although the staff have been trying to solve this issue, it has culminated in a change of bedroom. We are satisfied with this result and hope the new room will be ready soon. In general, we find the staff attentive, obliging and supportive.
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Review from Nan B (Wife of Resident) published on 30 March 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
Last time hubby was in for respite they hadn't packed his hearing aids, and I had to go back for them, which I wasn't too happy about as it's a half hour drive each way and I had to leave my husband to go and get them. I've just picked him up from the second time bring in respite, and several items
of clothing are missing as well as his urine bottle and basket it sits in. Since I got back I have phoned and phoned but no one answers. Not impressed!
Reply from Donna Walker, Home Manager at Buchanan House Care Home

Thank you for your comments, we welcome all feedback that will help us continue to improve our services.


We are so sorry about the hearing aids that you had to travel back to the home to pick up. During your husband’s second respite stay, the urine bottle and basket were in the room beside him and not packed as the carer believed they belonged to the home. We believe there were some items of clothing in the laundry that weren’t ready for your departure, of which have now been sent to your home address.


We can only apologise for nobody answering the telephone; our weekend Receptionist was on Annual Leave so the response would not have been as prompt as usual where there is normally somebody available to answer all calls quickly and effectively.


If there is anything you would like to discuss further, please do not hesitate to contact customercare@brighterkind.com, or pop into our home anytime, my door is always open. Donna Walker, Home Manager

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Review from D O (Son of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother/other residents are well cared for from a medical and personal perspective. Food is varied and generally of a good standard.
Care home common areas are maintained to a good standard and high level of cleanliness. Residents rooms are homely but my mother's toilet could do with some decorative
attention. Staff are attentive and show compassion. There is no such thing as a perfect care home but Buchanan Home ticks many of the boxes.
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Review from T G (Son of Resident) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother became resident in the care home in February 2016. She seemed happy well fed and enjoyed the company of other residents and staff. Unfortunately, she suffered a severe stroke in October. After six weeks she was returned to the home severely disabled, bedridden and fed by a tube. The care and
attention from the staff has been excellent and they ensure that she is kept very comfortable.
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Review from John A (Friend of Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is in on a temporary basis. The staff are very attentive to our needs and cheery with it. The premises are open and airy and the private room is very comfortable. My wife has adapted to the place better than I thought. All is satisfactory.
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Review from Brian D (Son of Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent facility that provides a high standard of care. Some areas requiring a degree of an upgrade (ongoing) but this is more than compensated for by excellent staff. Extremely clean; excellent and reliable laundry service; reasonable activities; very good service (dentist, doctor, optician etc)
and great staff who interact with residents and respect their dignity.
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Review from Dorothy J (Resident) published on 7 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I only had six days in the home I am unable to give a great deal of information. However, I can only say that I was made very welcome and all the staff very helpful.
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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Buchanan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.842 for Buchanan House Care Home is calculated as follows: ( (249 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 292 Ratings = 4.842
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Buchanan House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 28 Aug 2024
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (3)

Kathleen

Kathleen Glasgow

Job Title: Home Manager Joined: 2022

I am Kathleen, the dedicated Home Manager for Buchanan House Care Home.


Originally from Ireland, I bring over four decades of experience in nursing, with 41 years dedicated to the profession. I am dual-trained in both adult and mental health nursing, and have spent my career working across a wide range of healthcare settings.


Over the years, I’ve held roles in both the NHS and private healthcare sectors, gaining extensive knowledge and insight into patient care and clinical leadership. For the past 10 years, I have served as a Home Manager, combining my clinical expertise with management skills to ensure high standards of care and compliance.


My career reflects a lifelong commitment to supporting individuals’ health and well-being with compassion and professionalism.

Ellie

Ellie Alivanoglou

Job Title: Deputy Manager Joined: 2023

I am the dedicated deputy manager for Buchanan House.


Originally from Greece, I began my career in nursing 11 years ago, driven by a deep commitment to care and compassion.


Seven years ago, I advanced to the role of Deputy, where I continue to grow both personally and professionally.


I truly love my job at Buchanan House and take pride in making a meaningful difference every day for our residents' well-being.

Karyn

Karyn McGovern

Job Title: Activities Coordinator Joined: 2008

My name is Karyn and I am the dedicated Activities Coordinator at Buchanan House. I have worked at the home for 17 years, the first 12 years as a care assistant, developing trust with residents and families and then the last 5 years as Activities Coordinator, planning engaging person centred programmes to ensure every resident feels valued, stimulated, and connected. I see activities as much more important than “just something to do” as it plays a vital role in residents’ quality of life.

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