The Village Care Home

Uncle and Aunt being treated with respect and care. We couldn't have got where we were without the care and attention of the staff at the Village Care Home

Wonderful event to celebrate the Diamond Anniversary of 2 residents. Family, friends and residents were entertained by 2 lovely singers then enjoyed tea & cake. Staff were very helpful & decorated the dining room. Great Celebration!

Thank you x

Mum entered The Village Care Home is December 2025 after a long spell in hospital as she was very unwell. The care and attention given to mum in this time has been exceptional. All of the staff are respectful, caring and very professional. Mum is eating and drinking well, she takes part in the many activities and she looks really well. The care is tailored to every individual resident which has made all the difference. I can't praise the people in The Village highly enough and I'm so grateful to them.

Generally the home is good, and the new management team have made clear progress with further improvements planned. However, I feel the use of agency staff should be reduced so residents can build stronger relationships with consistent carers. Communication is another area needing attention: updates often come late or only when we visit, and we've received different explanations for the same issue (e.g. a large bruise). Phone calls can also be difficult due to language barriers, though I understand this is being addressed. I would also like to see more outings arranged, as my mum has Alzheimer's but can still enjoy trips to cafés, parks, and community spaces. While many staff are kind, at times care staff appear disengaged, which can affect the atmosphere. Overall, progress is being made, but consistency, clearer communication, and more activities outside the home would really enhance the quality of life for residents.

My wife has be in The Village Care Home for over a year, previously in another home for 2 years. The care has been excellent especially with the recent additions to staff. Manager and one member of staff in particular have been superb, with a staff member in admin so helpful.

My mum came into The Village Care Home on Christmas Eve 2024. She settled in very well in Ballock Unit. Recently something has happened to her in the unit that had her scared. The management and staff have been great and she got moved to Carbrain Unit recently. The staff always keep me up to date with any changes or concerns they have about mum. We have been delighted with the care that mum has received.

Very good. Staff excellent + friendly. Aunt + Uncle in very good hands.

The management communicate well with myself and my brother relevant to my mums care.

My mother entered the care home in January 2024. She was very unwell with medical problems as well as vascular dementia. My mother passed away on 27/8/24. I would just like to say that my mother was well cared for and shown dignity and compassion. The staff were always friendly and took good care of her. Her room was kept tidy and the food was good. In the final day of her life, which was very stressful, the staff were amazing, and I am so grateful.

My mum went into care in February 2024. We were dreading the transition and how Mum would react. From day one my mum has been so settled, so content and so happy. She has made friends and is so settled with the staff especially one member in particular who my mum just follows about. The relief that Mum is safe, happy and content is unmeasurable. Mum is in the advanced stages of Alzheimer's and as heartbreaking as that is the relief we feel as a family is incredible knowing that however long Mum has left to live she is so content, safe and well looked after. The staff do an amazing job.

Our relative came to The Village for permanent care recently after a period of respite care in another home run by the same company. We chose The Village partly because of the care she received at the other home. Since arriving at The Village she has been looked after with great care and compassion. The staff are fantastic, we have been delighted how easily she settled into her new surroundings. They have made a very difficult time in our lives much easier. Sadly, our relative has now passed away, but as a family we would not hesitate to recommend this home to anyone looking for somewhere that provides a caring and friendly home for a family member.

The staff at The Village Care Home, Cumbernauld, could not have given us a warmer welcome when we were looking for my wife's care. They made us feel so welcome and set our minds at ease at this most difficult time. Their attention to detail in reaching out to us and making us feel so welcome, my son and daughter too felt this right away. The personal touch was very evident when caring for my wife. We cannot express how good this felt at this difficult time.

My dad has been in the home for a couple of years and is well looked after by caring staff but feel there could be more staff. The laundry service has improved and clothes not going missing so much and tagged. All the staff are friendly and caring and I praise them for all the work they do. I would recommend The Village Care Home for your loved ones.

It may not be the nicest looking home but I can relax knowing that Mum is being well looked after. I would be happy to recommend the Village Care Home for your loved ones.

The Village Care is an absolute shambles, wouldn't recommend it to anyone. They need to get their staffing issues sorted out. We kept getting told more staff were being brought in....still waiting! We went to an agenda meeting round about May/June time and the "management" promised us the earth...still waiting. The laundry department is a disgrace. We had to buy our dad clothes etc. because they kept going missing and that was with his name and door number on them. We found a pair of ladies' pants in one of his drawers. I mean really, get a grip! My dad sadly passed away at the beginning of August and no one from the home attended the funeral. I personally phoned the home and told them the date, time and location of when my dad's funeral was and they couldn't even get that right! My dad had bed sores on his right side and left foot. This was highlighted by a carer. The person highlighted that my dad required a new bed, he got it eventually 5 days later, absolute disgrace!

My father has been in The Village Care Home since August 2021. Our experience has been excellent with my Dad's needs being met and he is very well cared for. His overall health and well-being has improved and the support team around him has been excellent. My father is treated with respect and dignity which ensured that I am never concerned or worried about him. His care plan has been reviewed and I cannot fault the care that he receives. Thank you.

I visit my husband regularly at the care home and am completely satisfied with the care and attention he receives from all the wonderful staff. Nothing is too much bother and they are all friendly, caring people. He has been here in The Village care home for almost a year and I don't think I could have chosen a better place. He is always nicely dressed and his room is kept very clean and he loves the food.

Well looked after. All the staff are great. Food is great. All home comforts.

Having visited several care homes prior to my husband being admitted, The Village Care Home was the only one my family and I felt had a caring, friendly and very welcoming atmosphere. We could see staff went that extra mile for the people in their care - that was, and is, extended to relatives and friends visiting. My family and I rest easy knowing our very loved one is shown respect, well cared for and always aware of him keeping his dignity. The only thing I would say needs improving is staffing levels - staff are constantly on the go attention to, in my husband's case, personal care.