The Village Care Home

Have flown over from Texas to visit my Aunt. Didn't know what to expect so was delighted to see her and how happy she is. Her bedroom was so pretty. Staff ever so attentive, all seemed to know about me from my Aunt. First Class.

Enjoy staying here with care staff, enjoy going out shopping and getting to pub, care staff are kind.

Over the years I have visited several nursing homes but in my experience, I have never had the privilege of meeting such a lovely team as those who care for elderly ones in the village nursing home. Their dedication, hard work and humour make it a true home from home. Nothing is too much trouble. They maintain professionalism while demonstrating a real love of people.

I enjoy seeing the nursery children coming in. I enjoy all the staff. They take good care.

Having experience of other homes, I give The Village home ten out of ten.

I like the home and staff. I like to get out for shopping and for lunch with the girls. I also enjoy going out for my 'cig'.

I feel extremely fortunate to have managed to find my mother a place where staff are kind and treat residents with dignity. Management are very kind and treat residents with dignity. Management are very informative and always accessible. Front line staff deliver excellent centred cared tailored to each individual. The chef makes a variety of tasty yet nutritional meals.

I am very happy with the care provided to my Dad. I can tell he is very comfortable and enjoying his time here as he is very settled and always saying he feels at home. The compassion portrayed by the carers to my Dad and other residents is fantastic and it enables me to be at ease knowing he is very well looked after. The communication between the nursing staff is very very good. I am pleased with everything. I love that 10/10 care is provided to my Dad allowing me to provide and enjoy quality time with him.

Every family wants to get it right for their loved one and if you choose the Village you can rest easy that you've done that. It's become home in every sense.

The staff from the manager down are the salt of the earth and my thanks go to every one of them from the bottom of my heart. In Mum's word, they are MAGIC.

I am a very regular visitor to the care home and I can honestly say I am completely satisfied with every aspect of the care given to my aunt. The staff are wonderful and always very accommodating to both residents and visitors. The manager has a very open door policy and always there at any time to chat and listen, excellent manner.

Very caring, compassionate and helpful. Always ready to answer questions. Plenty of activities.

Very nice home - very clean. Mother very happy there.

The care and attention provided for our mother during her stay at Village Care Home was excellent. The staff in Balloch Unit were professional and carried out their duties in an understanding manner. Their interest in and friendly manner towards our mother ensured we felt confident in having chosen this facility. The compassion shown particularly in her final hours has left an indelible memory on our family.

It was a difficult decision for my wife to come into a home after 61 years together. I have had a good experience at The Village Home. The staff are very good as is the manager. The nurses and team leaders are exceptional. I feel I made the right choice.

I was very apprehensive about having to put mum into a care home, after a great deal of research, The Village Care Home seemed to meet her needs. After a very pleasant and informative meeting with the manager and a guided tour of the premises, we decided that my mum should reside there when a place became available. The manager kept in touch with us even visiting my mum in hospital and when a suitable place was available mum was transferred. It has been a great decision we have not regretted it. Mum is very happy, she has a lovely room and is attended to by wonderful caring people. I never thought that it would be so easy. It's a delight to see her so well looked after. She loves the social events, the company and the food, which is first class. The staff and manager go out of their way to ensure that the residents feel at home. I personally can't thank them enough for also making me feel that I am welcomed.

I like to relate this to one incident. Without our request, the chef of the home baked and iced a birthday cake beautifully in Chinese character for her birthday. It shows his compassion for her and for him to take special effort to do that is really beyond one's duty. My mother in law is the only Chinese resident of the home and has been there now for half a year. Even though she does not speak English, the Manager and all his staff take great care to communicate with her. She is happy there and has told us often. I believe we have chosen the right home for her after we checked out in total six homes.

As my mother has dementia my brother and I looked at nursing homes in mums area. We visited The Village Care Home separately and decided it was most suitable for our mum, since moving in we have found the staff very kind and attentive to mums needs, also from the manager to the carers on mums floor, easy to talk to about mums care and any concerns we may have. I would like to see a little more activities as days can be very long for some residents. We visit mum on a regular basis and at different times of the day and at no time have we ever found to be intruding by staff. We as a family feel we have made a good choice for our mum.

All mums needs are met and she's very happy and content in the care home, she feels as though it her own home, she likes all the staff, they are all friendly and caring.

My Mum has only been a resident for 4 weeks but in this short time all the wonderful Staff at The Village Care home have done their best to make Mum feel "At Home".

From the Cleaning Staff to the Care Staff to the Management we have as a family been made to feel very welcome and can leave Mum in their hands knowing that she will be well looked after.

Thank You.

To residents and relatives alike are so well treated. A sense of wellbeing throughout. A willingness to maintain a high standard of care in all aspects of running a first class establishment. Confident of sincere help at all times when required, equally to relatives and residents.